Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2012

    Clogged drain in rental property

    I called because my rental property had a drainage issue that Water Works had helped with in December. I explained the situation to Lisa (receptionist) and told her it was an emergency, as my upstairs tenants washroom/kitchen drain was completely clogged. They didn't have any availability but she managed to squeeze me in at the end of the day. I was very appreciative. Michael came and unclogged the drain, turns out the tenants had put a rag down the toilet. He showed me what he pulled out, we took pictures of it and he made note of it on my receipt. Michael was very professional and friendly. He wore booties in the house, assessed the drains in the entire house, and dealt with the issue in a timely manner. Thank you!

    Answer from pro:

    Hi Lisa in Mississauga - It was a pleasure to be able to help you out with the clog at your rental property. We do understand that time is of the essence with such issues and we know that co ordinating with owners and tenants can be complex. It's true that a picture is worth a thousand words and here's hoping that those pictures will prompt your tenants to be more mindful of what goes down the toilet. We are happy to help anytime! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 20 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2012

    Plumbing -- fix leaky sink, unclog drain

    After years of living with a slow drain that various plumbers have only partially cleared and which would soon get blocked up, WaterWorks did the job wonderfully. Our sink has never drained as nicely. We're delighted. Other plusses: on time, professional, considerate, explained everything clearly. Highest recommendations!

    Answer from pro:

    Hi Jonathan in York - It was a pleasure to work with you and we thank you for your positive review. It can be frustrating to get a problem only partially fixed. At Water Works, our Technicians work accurately and efficiently to get the problem fixed the first time. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from Steven
    Rating: 5 out of 5
    Review left on 12 Jul 2012

    Faucet Replacement

    Fantastic work - professional and timely. Great service! They showed up when they said they would and their service charge can be credited towards future work. All in all, a very positive experience and I highly recommend them!

    Answer from pro:

    Hi Steven in Toronto - Your recommendation is very valuable to us. We are so pleased that your experience was a positive one. We understand that dealing with Plumbing issues can be stressful for our customers and we work hard to create a positive experience. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 13 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2012

    Shower drain was blocked

    Michael Yuffa was extremely professional and courteous. I've had ongoing problems with a slow-draining shower that he was able to clear despite heavy mineral deposits built up over years. The service was punctual and efficient, and I received a written quote right after he assessed the problem. Very happy with the results!

    Answer from pro:

    Hi Sabrina in North York - Thank you for taking the time to write a review. Customer feedback is so very valuable and HomeStars is a fantastic resource! Now you can use you shower without finding yourself standing in ankle deep water. it was a pleasure to work for you and we would love to assist you with any future plumbing needs you may have. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 12 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Sewage Ejector and Sump pump service

    Great, professional and friendly service. We needed a plumber to asses our sewage ejector which was pumping sewage inconsistently and to also service our sump pump. Joseph who came to our house was very personable, up front and informative. He was very thorough and took the time to explain everything he was doing, and why he was doing it. Joseph also explained the workings of both sewage ejector and sump pump, and gave plumbing maintenance tips for both systems. I was even more surprised when Lisa called the day after to follow up on the service call. Overall I will recommend Waterworks to anyone without a reliable plumber.

    Answer from pro:

    Hi Janice in Toronto - We take customer satisfaction very seriously. We believe in earning and keeping your business. Thank you for your terrific comments about Joseph. We feel that educating our customers helps them to learn what to look for before small issues become big problems. If you are a FaceBook user, "LIKE" our page and you will receive great tips to keep your plumbing system working smoothly. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jul 2012

    Toilet repair

    I contacted Water Works Plumbing on a Friday as the tank of my toilet was not filling properly after flushing. They were able to offer me an appointment for Saturday and they don't charge extra for weekends. The Technician was very pleasant and after assessing the problem, quickly got to work fixing it. He left the area clean and tidy after he was done. Now everything is working smoothly again.

    Answer from pro:

    Hi Paul G in Toronto - "working smoothly" - that's what we we love to hear! Thank you for your positive feed back. Prompt, Efficient and clean, that's hoe our Technicians work. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Bathroom sink and toilet jobs

    We have used Waterworks Plumbing on two occasions and my aunt has also used them. Everytime the service has been great, and we have been very satisfied with their work.

    Answer from pro:

    Hi D Porter in Toronto - Thank you very much for your positive feed back. It is our pleasure to be the "Porter Family's" plumber! :) Call on us any time. We appreciate wonderful customers like yourself. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Diagnose Leak and Replace Faulty Toilet

    Woke up to find water dripping into our front hall closet with what looked like liquid from the upstairs drain pipe. Michael came over promptly and quickly figured out the cause of the leak, giving us immediate peace of mind that it was not something too serious. He was very personable and easy to deal with, presenting us with all the options for fixing the problem with detailed pricing. In the end we opted for the lowest fuss solution, whereby he replaced our faulty toilet with a brand new one from his own ready to go inventory.

    Answer from pro:

    Hi SD in Toronto - Waking up to find water where it should not be is not pleasant. We are glad that we were able to get to the problem quickly and offer you options. We give our customers as much information as possible so that they can make the decision that best suits them. All of our Technicians arrive with fully stocked vehicles so that the work can be carried out quickly and efficiently. Thank you for your wonderful review and enjoy your summer! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    excellent toilet repaired

    I had a problem with our toilet in our condo.So I used the condo's plumber and the repair was not done with right parts so it never worked right.I called in Water works to the rescue and Michael did a great job fixing it.We now have a perfect working toilet.We are very pleased with the service we recieved. Angela in Downtown Toronto

    Answer from pro:

    Hi Angela in Downtown - It must be frustrating to call in a repair person, only to discover the repair was not done correctly. We value your time and we get the work done efficiently the first time and we stand behind our work with a solid warranty. Thank you for calling on us! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Dishwasher installation

    We used Water works on this occasion to install our dishwasher. The men were so neat and were very good.They did a nice job putting in our Bosch dish washer.They even followed up with me after their installation to see if everything was good.Their office even got us the service number for Bosch because the letters on the front were starting to wear off.Thank you to everyone at Water works for a job well done.

    Answer from pro:

    Hi Cheryl. Thank you for calling on us to install your dishwasher and for your compliments. It is our pleasure to go the extra step for our customers. We would be most happy to assist you with any plumbing issues you may have in the future. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 11 Jul 2012
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