Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2011

    Craig fixed a complex faucet system, that two others plumbers couldn't do. I was very impressed .

    They arrived when they said they would. They were polite courteous and professional. I described my problem that two other companies couldn't solve and they has an immediate solution and the job was finished in less than an hour. Craig even saw that there was a wheelchair in my house and suggested a faucet that would be easier for a person in a wheelchair to use. I was very pleased and impressed Five stars for sure.

    Answer from pro:

    Hi The Hykester Family - Thank you very much for the great review, all of our staff have one common interested - Customer Service that's what it's all about. We always have the customers best interest in mind at all times. We are happy to have been of assistance. Thanks again from the Water Works Team

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2011

    cleaning drain

    I had a clog in my downstairs drain. Not only did Michael of Waterworks arrive on time, but he cleaned up afterwards. He also told me various steps so as not to have a clog again. Its not often that a contractor takes the time to help with advising on preventative maintenance.

    Answer from pro:

    Hi Yosef in Toronto - Thank you for taking the time to write a review it is greatly appreciated. It is always important to us that our customers understand their plumbing system in their home, we always advise about maintenance to our clients so that they are aware what to look for and be aware of. Preventative maintenance is very important for your plumbing systems longevity. Once again thank you from the Water Works Team!!!

    Reply created 15 Dec 2011
  • Review from L. W.
    Rating: 5 out of 5
    Review left on 29 Nov 2011

    Clogged toilet (eventual replacement)

    I was pleased with the prompt service, willingness to find a convenient time in a narrow window of opportunity, and clarity of explanation from the service person. I had a clogged toilet, rather old, and the service person gave me a range of options, explaining fully what would be involved in each one. In the end, given that the toilet was old and various bits needed to be replaced anyway, I elected to replace the whole thing. This was much more than I'd expected to spend on a clogged toilet, but I think a pretty good outcome all things considered. The entire visit took less than 2 hours, including assessment, exploration, and, of course, installing the new toilet. I would use this company again, but of course, I hope I won't have to!

    Answer from pro:

    Hi Lisa in Toronto - thank you so much for the great review, we are happy to have made another customer very happy with our services. We always ensure that our clients have all of their options in front of them so that they can make the right decisions. We are always just a phone call away when you need us. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    garberator installation

    Our family has been using Water works plumbing for over 11 years now.They are always punctual,dependable,honest and reasonable. our garberator finally quit and water works came over to our home and tried everything to to get it working. Our only choice was to either remove it or replace it. We opted for the new Evolution Pro model. Now I know why the manufacturer called it the Evolution Pro.It is extremley powerful and is so quiet you can barely hear it when it's working. Water works is the Uber plumbing service in my expert opinion. Thank you for being there for us. Jack

    Answer from pro:

    Hi Andrea & Jack of midtown Toronto - Thank you for your kind words and your review, as always it was a pleasure working for you and your family. Our team continuously strives to give top notch customer service and workmanship to each and every client that we encounter with the same great service each and every time. Thanks again from the team at Water Works Plumbing & Drains Inc

    Reply created 25 Nov 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Nov 2011

    drain

    Good service, quick solving the problem with my drain in the shower. Only concern is that they can't make it on time. Not really a big deal to me, because I'm home all the time.

    Answer from pro:

    Hi Janet in Markham - thank you for your review, it was a pleasure working for you. We are happy to have been able to solve your plumbing issue with your shower drain. Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 25 Nov 2011
  • Review from samandbrendamarkham
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    bent faucet pipe in shower

    I called Terry this morning because my wife fell in the shower, bending the faucet pipe. Within a few hours Michael showed up and within minutes the problem was resolved. We also received some quotes for other plumbing work. He could not have been nicer and his expertise made the experience a joy. Definitely someone going into our address book!

    Answer from pro:

    Hi Sam and Brenda in Markham, thank you for your review and kind words. Our staff is always friendly and go the extra mile to ensure that you are happy with our services. Glad to have been of assistance to you and your family and thank you for adding us to your address book. We hope that everything is OK with Brenda. From all of us here at Water Works Plumbing & Drains Inc

    Reply created 25 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2011

    Replace existing bathtub faucet and shower head.

    The service person, Josh, conducted his assessment in a professional and timely manner. I am happy with the final repairs - I would consider using this service again in the future.

    Answer from pro:

    Hi Jana in Toronto, thank you very much for your review we are happy to have been of assistance to you with your plumbing repair. Our level of professionalism and knowledge in our industry is outstanding. We constantly update our skills so that you have the best of the best. Thank you for considering Water Works for any future plumbing in your home. From all of us here at Water Works Plumbing and Drains Inc

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 22 Nov 2011

    Kitchen faucet install

    The faucet was leaking for sometime and I searched online and I found waterworks. I booked the appointment at night and the come first thing in the morning and did a good job. but they were very expensive. cost me 544+tax to replace the faucet.

    Answer from pro:

    Hi Waqar in Mississauga, thanks you very much for your review and for having us in your home it was a pleasure working for you. Our trucks are fully stocked so that we can get the work done as soon as possible to that you can get on with your day. Our office is able to schedule a service call that fits your needs, we are very accommodating to our clients. Thanks again from all of us here at Water Works Plumbing and Drains Inc.

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2011

    Unclogging toilet

    My toilet was clogged with a small plastic toy which got stuck deep in the pipe, waterworks came over and unclogged the toilet quickly with no extra fees. I would recommend this service to others with any plumbing or drainage problems.

    Answer from pro:

    Hi Kevin in Brampton, thank you for your review, we are happy to have been of assistance to you and your family. Our upfront pricing guide give you the comfort of know the upfront cost to rectify your plumbing issues and not a penny more. Thank you for referring us to your friend and family we are sure that they will be happy too! Thanks again Water Works Plumbing and drains Inc

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2011

    Leaky bathtub

    Craig was very helpful fixing our leaky bathtub. He spent a lot of time with us explaining our options and now the bathtub does not leak into the front hall! Thank you WaterWorks!

    Answer from pro:

    Hi James in Toronto, thank you for your kind review it was a pleasure working for you and your family again. Our team explains and provides you with all of your options and solutions so that you can make the right choices for your plumbing system. Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 23 Nov 2011
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