Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from David Huynh
    Rating: 5 out of 5
    Review left on 3 Dec 2018

    Small plumbing job completed satisfactorily

    I've placed a service request by 12:00am, in the morning someone called me by 7:00am, by 9:00am I called back, and appointment was set. On date and time of appointment, the plumber name Marc showed up on time, went through the investigation, sat down with me with a quote and detailed explanation. When I agreed with the works, it was completed in 3 hours, nice and clean. Marc was handling the job and interacting with the customer in a very professional manner. Support from customer help desk (Natasa) was also great. Overall, I'm satisfied with this company services, and would highly recommend it to all future customers. David.

    Answer from pro:

    Hi David, thank you for the great review. It was a pleasure working with you. I will look into why you didn't receive the email with the picture. We are a phone call away should you need us. Thank you from Marc and The Waterworks Team.

    Reply created 3 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2018

    EXCELLENT AND ABSOLUTELY THE BEST SERVICE

    The service was efficient, speedy, friendly, everything went better than expected, THANK YOU! We will most definately call again!

    Answer from pro:

    Hi Pperram thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you for Michael and The Waterworks Team

    Reply created 3 Dec 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 2 Dec 2018

    leaking shower

    WaterWorks is quick to the job, straighforward in explanations, and efficient in work product. We had an urgent shower leakage through the ceiling below. Michael got there quickly, and worked to figure out the problem (which wasn't obvious). After deciding on the solution, he arranged for a major re-construction within a few days, and was on the spot as promised. But before starting up the work, he did another careful check, and discovered that the issue wasn't what he had first thought. He re-worked the estimate, did the necessary repairs right away, and saved us several thousand dollars in the process. WaterWorks uses a pricing template shared with large parts of the industry, so there is nothing idiosyncratic about costs. We were quite satisfied.

    Answer from pro:

    Hi Private user, thank you for the great review. It was a pleasure working with you and glad we were able to get the repairs done for you. We are a phone call away should you need us. Thank you from Michael and the Waterworks Team

    Reply created 3 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2018

    Toilet leak repair

    Michael of WaterWorks came thru. He arrived on schedule and immediately began with the repair process. After a quick assessment of the problem, he showed us the problem and the solution. He was ready with the tools required and the replacement part. Problem solved.

    Answer from pro:

    Hi Chuck, thank you for the great review. It was a pleasure working with you and glad we were able to repair the toilet for you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 28 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2018

    Excellent professional service!

    Our faucets had hot water coming out of cold faucets! We have had great service from Waterworks in past so called them. Michael came and provided friendly great professional service and identified problem to fix and great solutions! Definite recommend they are the best!

    Answer from pro:

    Hi Gerstein, thank you for the great review and continued loyalty. It always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 26 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2018

    Worked on the sum pump.

    There was a bit of water coming in after the sum pump got installed. Came right away and adjusted what needed to be adjusted

    Answer from pro:

    Hi Myjouney, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 20 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2018

    service call

    , had a leak causing damage and creating mold , this company was fast reliable totally professional , informative , all work in writing , no hidden cost , very pleased all around ,

    Answer from pro:

    Hi, thank you for the great review. It was a pleasure working with you and glad we were able to take care of the repairs for you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 19 Nov 2018
  • Review from Adrian
    Rating: 5 out of 5
    Review left on 17 Nov 2018

    Faucet Installation

    This is the third time we've used WaterWorks and every time we've been very happy with the workmanship and customer service. Michael showed up on time, was friendly, did a great job with the installation and cleaned up afterwards. Natasha always makes it easy to book and calls ahead when the plumber is on his way. They're not the cheapest out there, but you get what you pay for. We'll be calling them again next time we need a plumber.

    Answer from pro:

    Hi Adrian, thank you for the great review and continued loyalty. It's always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 17 Nov 2018
  • Review from s.tothill Tothill
    Rating: 5 out of 5
    Review left on 16 Nov 2018

    Remove broken toilet and replace with newer one.

    I was very happy with their service. The staff were very helpful, and I was able to book an appointment within a couple of days. I needed the old toilet removed from the site, which they said would be an extra charge. They came when they said they would, took away the old toilet, and brought in and installed the newer toilet. They were very professional and made sure they cleaned up after themselves.

    Answer from pro:

    Hi Stothill, thank you for the great review. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 16 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2018

    Service was above and beyond!

    Really fantastic service, Michael was extremely helpful and polite. I got everything I paid for and more, this is a company that I will definitely stick with. Thanks for everything!
Get in touch