Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 4 out of 5
    Review left on 4 Dec 2015

    Toilet Replacement

    Micheal and Vas were polite and clear about options for dealing with our old toilet that kept running. We ended up purchasing a new one and Vas installed it well.

    Answer from pro:

    Hello Private User. Thank you for the great review! Vas and Michael were pleased to install a new toilet and drive a comfortable customer experience. We are looking forward to being your plumbing and drain service providers in the future. Thanks from Michael, Vas and your WaterWorks Team

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2015

    Broken valve on main line

    I had an emergency with a broken valve to my main water supply. Michael was able to come quickly and remained onsite while the city shut off the supply from the street and finished the job. He is very clean and neat. He is on the more expensive side which is frustrating, but you do get a high level of service.

    Answer from pro:

    Hi Marni, thank you very much for taking your time and posting your review here on Homestars. We’re happy to hear that you received a quick, clean and neat service from our end. We are happy to help in any way we can and glad the problem is resolved. Our priority is making sure you have the best experience with the WaterWorks team. Thank you for your continued loyalty. From Michael and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2015

    Bathroom repairs

    I've had a few minor problems adding up for a while now, so I called Water Works and Larry came out (he's been here before). He had helpful solutions to all my issues, fixed a few things and helped me better understand other issues - which I subsequently had fixed too. They can be slightly expensive, BUT - you do get what you pay for and it's good, trusted, reliable and educated advice and experience. I'll keep using them.

    Answer from pro:

    Hi Melissa, thank you for the great review. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2015

    Major Plumbing Work

    I used WaterWorks for a major job – repiping an entire unit that had faulty Kitec plumbing. Michael responded very quickly and provided me with a few options with which to proceed. Throughout the project the WaterWorks team showed expertise and conducted themselves as true professionals. The entire job was completed earlier than I had anticipated and Michael was very helpful in recommending tradespeople to fix finishings. Also, I’ve found them to be very responsive after the job was completed. Lastly, Natasha and Rhonda at the office were a pleasure to deal with.

    Answer from pro:

    Hi Olly, thank you for the great review. It was a pleasure working for you and glad that you were satisfied with the service. Our priority is making sure you have the best experience with everyone at the WaterWorks. We’re very glad that the work was done earlier than you had anticipated. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. From all of us at Waterworks Plumbing and Drains Inc

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2015

    Toilet and emergency stop valve repair

    I have used WaterWorks multiple times in the past years. This time I called for for a toilet and valve repair. Randa answered my call immediately and booked Larry for the day and time I requested. Randa called me 30 minutes before Larry arrived. He inspected and explained the work. He is always very professional. He did a great job! I highly recommend WaterWorks to anyone!

    Answer from pro:

    Hi GiaCip, thank you for the great review and the continued loyalty. We are happy to hear you had a quick and fast service with us at the WaterWorks. It is always a great pleasure working for you and know that we are only a phone call away should you need us. Thanks from Larry and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from Marrio Matu
    Rating: 5 out of 5
    Review left on 30 Nov 2015

    Broken pipe

    I prefer to find smaller, family-owned type businesses because I have had the most success with them in the past and I found another great business with Water Works Plumbing. I called to make an appointment and Mike answered right away. We spoke briefly about the issue I was having, he took all my information and we booked the appointment. He called 30 minutes before arrival and said he was on the way. He arrived right on time for the 2 hour window for the scheduled appointment. I explained the issue and he got right to work showing me what the problem was and the cost. He finished his work in a timely manner and was very friendly, attentive in showing me the problem and explaining how he will repair it. I am very happy with the results and if I need a plumber in the future, I know where to go.

    Answer from pro:

    HI Marrio, thank you for taking the time to write this fantastic review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Michael & your Waterworks Team.

    Reply created 11 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 30 Nov 2015

    General plumbing repairs

    I work as a house manager for a couple who needed some plumbing work done. Clogged sink and some work on some leaky and squeaky taps. Michael and his assistant did a thorough job. All is working well and would highly recommend Water Works and Michael to anyone.

    Answer from pro:

    Hi Verified User, thank you for the great review. Our responsibility is to help our customer in any way we can and glad we were able to be of assistance to you. We’re very pleased to hear that all your plumbing issues were resolved. We are a phone call away should you need us. Thanks from Michael and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2015

    dishwasher repair

    I called Waterworks for plumbing work on my dishwasher. The service provided went above and beyond my expectations. Michael was very honest to say that plumbing work was not required and referred me to an appliance repair technician who he called while at my home and explained the problem to. The repair technician came by later that day and was also excellent. I'm so happy to have found a trustworthy and professional plumber as well as an appliance repair technician and I will refer both to friends and family.

    Answer from pro:

    Hi Debra, thank you for the awesome review. We are so grateful to you for choosing Waterworks. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thanks for the recommendation. From Michael and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 25 Nov 2015

    Dishwasher plumbing and installation

    I've used Water Works three times, each time being fully satisfied. My most recent experience demonstrated to me just how much the owner is 100% committed and focused to customer service. I did express a concern via email, and was surprised that within the hour, the owner of the company called me and worked with me to find a good solution. After hanging up, I tried to think of a better customer service experience I'd ever had and I couldn't come up with one. Their quality of work is great, and you can be assured of satisfaction.

    Answer from pro:

    Hi Verified User, We really appreciate your compliments. Your satisfaction is really motivating and appreciated by all of us. We will always strive to give our customers exceptional customer service. Thank you for the continued loyalty and we are happy to help in any way we can and glad the problem is resolved. Thanks from Michael and your WaterWorks Team

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2015

    Leaking bathroom faucets

    I called WaterWorks last week and arranged an appointment for a plumber to come and fix a leaking bathroom faucet. My phone call was answered almost immediately (which I was very pleasantly surprised by, since most other contractors usually have an answering machine only to take calls). Michael and Vaz arrived upon the agreed time, evaluated the leak and were able to fix it very quickly and both of them were very professional and courteous. Michael also provided advice on general maintenance so that I don't have faucet leaks in the future. Randa, the person who took my call, called both before and after the appointment to ensure that everything went smoothly. Overall, I was very happy with the work done and I highly recommend WaterWorks!

    Answer from pro:

    Hi Raj, Thank you for taking the time out to write this awesome review. We are happy to hear that it was a great service call for you and that Michael gave you great advice on general maintenance so that you don't have faucet leaks in the future. Our priority is making sure you have the best experience with everyone at the WaterWorks. Thank you once again, from Michael, Randa and the WaterWorks Team!

    Reply created 11 Jan 2016
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