Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2015

    Fixed problems from another contractor

    This isn't the first time I've used waterworks, but it's the first review I've written for them. I've used their services twice now over the past month and each time they exceeded my expectations. Their staff was prompt, courteous, helpful and incredibly detail oriented. The end result was always very high quality. In this particular instance I had a problem with a previous general contractor/handyman whose work was repeatedly problematic. The work he did was failing miserably and we needed the problem solved asap. Nathalie helped me get one of their technicians out on very short notice (on a weekend nonetheless) who came out and immediately spotted the problem and corrected it. He was also kind enough to point out remaining issues with the previous contractors work and explain to me how to correct them myself. These guys are pros. If you want it done right and don't want to worry about hiring unreliable, sketchy people these guys and gals are exactly what you're looking for. Michael, Larry, Vos and Nathalie... Thank you for taking care of me and my family. We really appreciate it.

    Answer from pro:

    Thank you for you continued loyalty Matt. We really appreciate your compliments. Your satisfaction is really motivating and appreciated by all of us. We look forward to serving you or answering any of your questions should you need us in the future. We're always a phone call/email away. From Vas and the Waterworks family.

    Reply created 5 Jan 2016
  • Review from Allison
    Rating: 5 out of 5
    Review left on 16 Dec 2015

    Drain Clog

    After finding water near our furnace, we called WaterWorks. They sent Vas V out the same day. It was a difficult job, but Vas stuck it out, bringing out bigger artillery than he originally thought was needed. After an hour of persistent work, the clog was finally clear. He also recommended a cleaner to avoid future clogs. He did a great job and while it was more expensive than we had thought it would be, we certainly got our money's worth. We would definitely use them again!

    Answer from pro:

    Hi Allison, We really appreciate that you took the time out to share your review here. We're always here to help even though we finished the job at your home, remember that we are only a phone call away. Happy Holidays & Happy New Year. Thank you from Michael Yuffa & The Waterworks Family.

    Reply created 17 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2015

    Water Leaks & outside tap replacements

    Called Water Works this morning as we discovered our kitchen sink leaking and had a split outside leading up through our deck to the exterior tap along with a second exterior tap that required replacing. The company was great and Michael Y our service plumber showed up on time and was extremely polite and pleasant to deal with, his service was fast, excellent and very, very professional. This is the second time we have used them and I highly recommend Water Works.

    Answer from pro:

    Hi Colin, It was very nice to meet you on Sunday and I was glad I was able to get your problem resolved. I'm always here to help. Thank you for your recommendation. We really appreciate you allowing us to come into your home and fix your plumbing issues. We look forward to being your official plumber should you ever need our services. Happy Holidays & Happy New Year. From Michael Yuffa & The Waterworks Plumbing Family.

    Reply created 17 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2015

    Major Grease Clog

    I had a clogged kitchen sink and none of the chemical de-cloggers worked, in fact they ruined my pipes. Larry came over from WaterWorks and snaked the line. He went 60', yet the sink was still clogged. He went to the basement and took out the plug (don't know what it's called) that gives access to the drain to the street. He was thinking the drain was cracked but luckily, when he took out the plug, we noticed it was encrusted with 40 years of grease. He checked to make sure that water flowed to the drain and it did, realizing the grease on the plug was the issue. Larry is a gentleman and I highly recommend him and WaterWorks.

    Answer from pro:

    Hi Dean, on behalf of the WaterWorks team we greatly appreciate your fantastic review and saying such wonderful remarks about your experience. We are always happy to help and it is very rewarding to us to see that your goals have been met. Thanks from Larry and the Waterworks team!

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2015

    Replaced Two Shut-Off Valves

    Initially I found water works on homestars 6 months ago to do a repair on an outside faucet that had bursted in the winter even though we had done the proper winterization. In prepping for the upcoming winter and going through my winterization steps, I realized the two valves for the two faucets outside the house did not completely seal the water. I had a slow leak which was probably the root cause of the first repair job I did with water works. I had them come back and fix these two valves. The quote was higher than what I had expected it to be (but I really have no frame of reference on cost) and Larry did a great job with the fix. The valves are now shutoff completely and my house is again winterized for the upcoming winter. I would recommend Water Works to anyone who's looking for quick response and quality repair.

    Answer from pro:

    Hi Khiem. Thank your continuous loyalty. It was a wise decision on your part to call us to prepare your home for the winter as the burst pipe can cause tens of thousands of dollars damage to your home. We're always here when you need us, we are just a phone call or email away. Thanks from Larry and the WaterWorks Team

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Blocked toilet

    Larry first came to our house two weeks ago, he showed up within the time specified when first booking the appointment. I received 30 minutes call prior to his arrival. Larry reviewed the problem, then explained potential costs before proceeding. He promptly rectified the situation... and I signed up for the Premium Plan based on the service I received. Other firms I've used have not been as prompt, fair and helpful. This week- the same toilet blocked again and Michael came to the house within 4 hours of the call and promptly fixed the issue. He was kind enough not to charge us for the call. Most impressive service I ever received from a plumbing company, to top it all off, he's the owner of the company. Superb service- prompt, friendly, transparent and fair. I will recommend Waterworks.

    Answer from pro:

    Hi Mark. Thank you for the awesome review. We do whatever it takes at our company to make the job right and please our people. Thank you for the accolades, much appreciated. Thanks from Larry & Michael and the WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from JP Murray
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Plumbing issue Solved

    The team at Water Works acted promptly to secure an appointment to help me deal with a problem with one of my toilets. Vas, the service technician, was quick and professional. Really could not have gone better. Highly recommended.

    Answer from pro:

    Hi Iampiper, thanks for the awesome compliments. It's always great to know that we've resolved your problem and things went swimmingly. Thanks for you recommendations and referrals. Thanks from Vas and the WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from Adam Ronthal
    Rating: 5 out of 5
    Review left on 8 Dec 2015

    Creative solution to groundwater seepage

    Our water in the basement saga has a new chapter, and one that Waterworks helped us resolve satisfactorily. We started with an interior water management solution from Clark Basement Systems (which I remain very happy with overall). Then we used Waterworks to put in a sewer backflow prevention valve on the main sewer line... again, the quality of the work was outstanding. However, one side effect was that in the maintenance access pit for the backflow prevention valve, we were getting some groundwater seepage. Admittedly, I would have expected this to have been handled by the interior water management solution we'd previously put in place, but this water was not coming from the perimeter, and thus, the perimeter defense was inneffective. I discussed the problem with Waterworks, and they eventually came up with a very creative solution to allow the water to drain properly by fiitting the backflow prevention valve with a one-way drainage valve. Since that work was done, no more issue, and the cost was far better than having to install yet another sump pump. Very pleased with the "outside the box" thinking and we have been dry ever since. Highly recommended.

    Answer from pro:

    Hello Adam. I've been to your home so many times it's starting to feel like we're family or neighbours! Outside of the box is where we tend to live in terms of finding creative solutions for many of the challenges that we're faced with in the plumbing world on a daily basis. Thank you for the awesome review. We're always a phone call away should you have a question. From Michael and your WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2015

    Water in the basement

    I found water in my basement and called Waterworks. Vas came to the house and after studying the problem found a leak in the ceiling and fixed it. Relief! Vas was knowledgeable and pleasant. I would recommend Waterworks.

    Answer from pro:

    Hi Bill, thank you for the great review. We are very pleased to hear that we were able to find the leak and fix the issue for you! We are continuously striving to maximize our customer loyalty and feel we have achieved that! Always know that we are here to help should you need us in the future. Thanks from Vas and your WaterWorks Team.

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2015

    Great

    We had a leak in our ceiling that seemed to be coming from the upstairs shower. We feared the worst and thought we were going to face a bill in the thousands of dollars. Good news, though -- Larry came and quickly diagnosed the problem, and saved us a ton of money and headache. Some plumbers would have started by cutting into our ceiling, he just intuitively knew what to do and put our needs first. I would definitely recommend this company and use them again.

    Answer from pro:

    Hi Sarah. Thank you for taking the time out to write this awesome review! Your patronage is appreciated and Larry was glad that he was able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. From Larry and your WaterWorks Team.

    Reply created 11 Jan 2016
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