Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from Jennifer
    Rating: 5 out of 5
    Review left on 3 Jun 2015

    Exterior Hose Faucet & Interior Shut off Valve

    I needed to replace/repair an exterior hose faucet and the interior shut off valve. The prior "handyman" had installed a frost free hose valve improperly which failed and burst this winter. It sent gallons of water inside the house behind the drywall. Luckily I was home and could stop the flow of water. When looking for a service provider to replace this I wanted to ensure I had a company which would do this install with proper technique and materials and would stand by the job. Let me start by saying from my first call in to WaterWorks I was immediately impressed with the service I received from Natasha. I was able to explain the job and book an appointment right away. Natasha followed up at each stage - confirming the appointment, sending a photo via email of the plumber who would be coming, calling on the day an hour ahead to re-confirm he was on his way (and she is super helpful and pleasant!) I didn't have to sit at home and wonder if I would be left hanging after taking time off work to be there. (I CAN tell you there are some plumbers from this site who I am STILL waiting for a return phone call from - ha ha). Larry the plumber showed up right on time and got to work. The pricing was "by the book". Literally written and priced in the book of services - nice to be so transparent and straight up. The job was finished quickly and I was able to enjoy the rest of my day off work... That same evening I was looking at the install and realized there was an extra modification which would make this hose valve more secure on the outside wall and add an extra level of protection (considering our past experience we are looking to go above and beyond to make sure it won't happen again). I emailed Natasha and asked for their thoughts. Before the office opened the next morning I had a telephone call from Michael - the company president himself. He discussed some ideas with me and was at our house the next day to make the modification. Wow! I can tell you this is a company that really wants customers to walk away not just happy but with their expectations well exceeded! Thanks for going the extra, extra mile Michael and WaterWorks team. You will be our go-to for plumbing services and we will happily recommend your services anytime. Jennifer & Buzz

    Answer from pro:

    Hi Jennifier, thank you for the wonderful review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. . We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2015

    Plumbing

    We had our bathroom floor redone and in the process the contractor didn't reinstall the toilet properly leading to leaking of the toilet through the ceiling to the living room. I called WaterWorks to fix the problem that the contractor left behind. They arrived on time and corrected the problem. Michael was very friendly and even had a book with all of the pricing which made me feel like we were not being ripped off as the prices were set. I will use WaterWorks Plumbing again!

    Answer from pro:

    Hi Veronica, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolve. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2015

    Faucet Cartridge Replacement

    Michael was great, very kind, knew what to do and was quick. He was happy to help when I asked him to do some extra small things for me. Thanks Michael.Natasha was great as well, communicated with me often before and after the appointment to ensure I was happy. I did feel that it was a little expensive for the work but I don't know what's typical.

    Answer from pro:

    Hi Danielle, thank you for the great review. It was our pleasure to be of assistance to you and help in any way we can. We are a phone call away should you need us in the future. Thank you for us all at the Waterworks Plumbing and drains Inc.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2015

    Installation of new toilet & dishwasher & leaky pipe

    Michael did a splendid job in the installation of a new toilet and dishwasher and fixed a leaky pipe in my condo. He comes highly recommended. Natasha was also excellent too!

    Answer from pro:

    Hi Ann, thank you for the awesome review. Happy to hear that we did a splendid job for you. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2015

    annual inspection

    Last year Waterworks did an emergency repair of a leaking kitchen pipe & installed new toilet (came quick, worked efficiently, professional, no mess) - I signed up for their care plan as reduced cost and get an annual inspection. They nicely remembered I hadn't called and contacted me - the inspector Michael came on time, was professional and thorough and did not find anything that needed fixing (which made sense as wasn't having any trouble). Seems like an honest company, will use again.

    Answer from pro:

    Hi Lori, thank you for the great review. Our customer and our service we provide to our customer means a lot to us. It was great being in your home doing the safety inspection for you. We are always a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains.

    Reply created 24 Jun 2015
  • Review from Lindsay
    Rating: 5 out of 5
    Review left on 25 May 2015

    Install new outdoor water line

    I had a burst pipe going to our outdoor tap. Micheal came to take a look and suggested to install a new line at the side of the house that wouldn't be prone to bursting from cold temperatures. He came back three business days later and completed the job. He was very friendly, knowledgeable and his price was competitive. He capped the old line and installed the new line quickly and efficiently. Natasha was great following up over the phone, confirming the visits and timing, and making sure everything went well at the end of the job. I would reccomend WaterWorks and will call them for any future plumbing needs.

    Answer from pro:

    Hi Lindsay, thank you for taking your time to review us here on Homestars. We appreciate it. It was a pleasure working for you and glad we can help in anyway we can. We are a phone call away should you need us in the future. Thank you from Michael and the Waterworks family.

    Reply created 24 Jun 2015
  • Review from George Ruivo
    Rating: 5 out of 5
    Review left on 22 May 2015

    plumbing and drains

    I had a plumbing emergency and I used Waterworks and dealt with Michael and the service was great and very professional. I highly recommend for anyone that has any kind of plumbing problems to call cause they have the knowledge and do great work So Great Job WaterWorks!! George

    Answer from pro:

    Hi George, thank you for the great review. I was a pleasure working for you. You can always count on us for any future plumbing needs. Thanks your from the Waterworks Plumbing team.

    Reply created 24 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2015

    Unblock Shower Drain

    I've used The Water Works before, and continue to use them because of their reliable and professional service. Happy to have done so again. In addition to quickly unblocking the shower drain, he made a recommendation on how to avoid future blockages of the main drain, which I've experienced twice before.

    Answer from pro:

    Hi Cathy, thank you for the great review and your continued loyalty. We are always here to help should you need us and we do give the best recommendation to our customers. Thank you from The Waterworks Plumbing and Drains.

    Reply created 21 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2015

    Shower

    Excellent experience with WaterWorks plumbing. Michael Yuffa repaired the shower quickly and efficiently and took time to explain what was going on and how to avoid it happening again. Will for sure contact this company for future repairs.

    Answer from pro:

    Hi Maria, thank you for the great review. We are happy to hear you had an excellent experience with us and glad to know that your shower is now working. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 21 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2015

    blocked kitchen drains

    my kitchen sink was stuck. and I need a plumber. When I was waiting for TTC, I saw a car waterworks truck passing by. I remember the phone number, so I made a phone call. the next day Michel came and did good job. He solved my problem. Thanks a lot.

    Answer from pro:

    Hi Aiqun, thank you for taking your time to review us here on Homestars. It was a pleasure working for you and cleared your drain. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 21 May 2015
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