Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2015

    Replacement of hose faucet

    We had a broken outdoor faucet and, although this wasn't an emergency, it was very inconvenient to be unable to use our hose. I found WaterWorks listed on HomeStars, took a chance and called. I'm glad I did -- The service and administrative attention to detail is above and beyond any other experience I've ever had with any contractor. I was impressed from the first phone call when Natasha explained the service call charge, outlined the WaterWorks procedure, and set up an appointment. At the specified time, I received both a phone call telling me the plumber (Larry) was on his way and an email with Larry's photo. (As a senior, I appreciate the foresight and courtesy of the photo identification.) Larry is a friendly person, and very efficient. He assessed our needs, provided a quote and got right down to the job, which he accomplished quickly and then tested his work. Right after Larry left, Natasha called to make sure we were satisfied, and shortly after that an email arrived in appreciation of our business. I would definitely recommend WaterWorks to anyone who needs plumbing services. Thanks Natasha and Larry. I'm off to water my flowers!

    Answer from pro:

    Hi Diane, thank you for the awesome review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Plumbing and Drains.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2015

    Toilet Repairs

    Michael came to our house on time as scheduled and was very informative about the work needed and the cost. He did the job in a timely manner and was very neat. The cost was very fair and I would recommend his company as well as Michael .

    Answer from pro:

    Hi Shari, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2015

    Plumbing repair

    The service was great. Michael was very professional and thorough. Natasha was very helpful in coordinating the details. Everything was done with high quality and on time. The results are great! Well done.

    Answer from pro:

    Hi Rob, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Plumbing and Drains.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jul 2015

    Leaky tap

    Great service from time we called! Office staff was friendly and courteous. Michael came out and explained our options to fix a leaky shutoff in our basement and a leaky outdoor tap. Great service all around. Would absolutely have them come back for any future plumbing work.

    Answer from pro:

    Hi Lisa, thank you for the awesome review. We really appreciate your business and the opportunity to help you.It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2015

    Bathtub faucet leaking

    Since I bought my house the bathtub faucet has been leaking. I searched for a plumbing company through HomeStars and found the Water Works Plumbing and Drains, I called to schedule the service, I received a call this morning asking if Larry could come earlier to do the job. He came earlier, very courteous, inspected the leak and provided me with a quotation. He started the job, I was impressed to see that he used protection to avoid scratching the bathtub, found that the faucet handle was glued and stuck in place, he had to cut, go to a supplier to get a new one. Everything was done professionally, looks perfect and no more leaking, Larry cleaned after he finished the job and it looks like brand new. Definitely I can recommend the company. Liz (sorry, I think I am misspelling your name) did follow up on how the job was completed. Thank you for doing a great job, on time and the service was better than my expectations.

    Answer from pro:

    Hi Mauricio, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2015

    Drain and water work

    Excellent service. Excellent communication. They did very thorough work. On time and reasonable priced. They were very prompt in their service. I was very impressed with the work they did. Great Work!

    Answer from pro:

    Hi SS, thank you for the great review. We are happy to help resolve your plumbing problem. We are always here should you need us in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2015

    plumbing

    Excellent service. Excellent communication, beginning with Natasha, the dispatcher. She contacted me at frequent intervals on the morning of the call, to inform me of a delay. Michael arrived and quickly resolved the kitchen faucet leak problem, indicating that there would be no need to change parts, etc. as it simply required tightening the nut. He charged me nothing but the service call charge of $39 for this. He also took time to trouble-shoot a more serious issue with water leaking from an indoor or outdoor source. Again, no charge except the service call. Michael is fair, courteous, honest and knowledgeable. I will not hesitate to go back to him for future plumbing issues.

    Answer from pro:

    Hi Happy Homeowner, thank you for the great review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2015

    plumbing

    My review is about excellent customer service, as the repair needed wasn't more than a visit. When I called WaterWorks; the call was answered immediately and a time given that day for the visit. Their office emailed me a confirmation and a picture of Michael, the plumber, so I'd know it was him. Shortly before he arrived, the office called to let me know he was on the way. Michael arrived promptly and was very professional. I was impressed with the promptness and excellent communication.

    Answer from pro:

    Hi Steve, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Jun 2015

    Repair tap and install faucet

    I am writing to say how impressed I was with the response from WaterWorks and the professional job that Larry was able to do for me. He went the extra steps to ensure that a potential leaky pipe was repaired at the same time saving me hassle down the road. He was extremely courteous and didn't mind my curious cat watching everything he was doing. I have already recommended WaterWorks to several people in my building. Thank you Waterworks.

    Answer from pro:

    Hi Stacey, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2015

    Water Repair

    I would recommend WaterWorks without hesitation. The entire experience was built on creating confidence. The service was prompt, the explanations were clear, concise, the costing was transparent the after sales care stood out. Great Service..

    Answer from pro:

    Hi Alex, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we look forward to working with you in the future should you need us.Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 25 Jun 2015
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