Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2015

    Sump pump

    We contacted WaterWorks about a year ago to help solve our leaky basement problem. Larry came and did an assessment of our house. One of the things he recommended was to replace our aging sump pump with a newer model, which he then carried out the installation. Everything was fine since then until this past Friday right after the rain storm. The sump pump discharge pipe became loose and broke apart. I called WaterWorks right away and Natasha said they’ll dispatch someone to come the afternoon of the next day. During the specified time window, Leizl from the office called to notify us that a plumber was about to arrive. It was Larry again and he fixed our sump pump issue right away. Our sump pump was still under warranty, so they honoured it and we didn’t have to pay extra. Thank you very much WaterWorks! tl;dr: WaterWorks notified us ahead of time before someone is about to arrive at your house. They arrive at the specified time and fix the problem. They honour the warranty of their services.

    Answer from pro:

    Hi Thuantta, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. We are a phone call away should you need us.Thank you from the Waterworks team.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2015

    Plumbing

    Michael was extremely professional and efficient! He was confident and friendly and made sure we were satisfied before leaving. I would definitely call Waterworks again and recommend them to family and friends.

    Answer from pro:

    Hi KC, thank you for the great review. We are pleased to be of service to you and glad the repairs are all done for you. We are always here should you need us in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2015

    Leaky faucet

    After an issue with an earlier plumber, Mike was able to come out and quickly resolve our leaky faucet in an older model tub. He was very courteous, did quality work and charged the same as what I paid 2 years ago. A good experience.

    Answer from pro:

    Hi Eric, thank you for the great review. We are happy to be of service to you and have your faucet fixed and working. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2015

    Water backup valve

    We needed a backup valve installation in our basement. Plumbers were very professional, punctual and finished their job the same day. They left everything clean and neat. We were happy with quick and professional service we'd gotten. We would recomend them to everyone who needs plumber's service.

    Answer from pro:

    Hi Svitlana, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 1 Apr 2015

    Estimates for a leaking bath tub and a run on toilet

    I needed a plumber for two reasons, one was a serious bath tub drain leak which was affecting my main floor ceiling, and secondly I had a toilet that would run briefly every half hour or so. I called Water Works based on their Home Stars rating.The plumber from Water Works who came was quite likeable and friendly. The estimate I got for the run on toilet caused me some concern. Michael first asked me if I wanted a whole new toilet. I told him that I did not. He lifted off the back of the toilet and inspected everything, refered to his catalogue and told me that it would cost about $350 for him to repair it. When I asked why so much he started to name all the parts that would need changing. I questioned why the intake hose would need to be replaced and he said that to make sure that the job was done right and that he wouldn't have to come back he would have to change all the components. I am glad my car mechanic does not live by the same philosophy. I decided against getting the work done by Water Works. I ended up watching a You Tube video on toilet repairs and fixed the problem myself by purchasing and installing a new rubber toilet flapper from Home Depot for around $5. As for the ceiling leak, Michael said that in order to accurately give me a repair estimate he would first have to cut through the ceiling for a proper diagnosis. I decided against Water Works based on the toilet repair quote. Since writing this review I have been contacted by Water Works and they impressed me by resolving the situation. I am happy we were able to clear the air in an amicable fashion and dealt with the situation rather than just sweeping it under the rug.

    Answer from pro:

    Hi Rob, Thank you for your feedback. We take great care in calculation our cost to insure you get the best quality service that you could receive. We are a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2015

    Kitchen Tap Replacement, Bathroom Tap Repair, Main service valve replacement

    I would highly recommend Waterworks for anyone looking for a plumber. Natasha was very helpful in setting up the appointment and calling in advance to let me know Ali was on his way. When Ali arrived he was courteous and his passion for his job was apparent. He did a great job replacing an old kitchen tap with a new modern version which needed some assembly. During the work he discovered that the main water service valve to the house was leaking and he worked as long as it took that day to get it repaired. I was especially pleased that Ali managed to replace the cartridge in one of my bathroom sink taps. The tap was part of a matching set of many taps so I was very happy that he found a way to repair it. I would definitely recommend Ali if you are looking for a great plumber!

    Answer from pro:

    Hi Catherine thank you for the awesome review. We are happy to help in anyway we can and glad the problems are resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future.Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Mar 2015

    Drain issue

    Issue with bathroom drain. Waterworks came promptly and worked diligently to correct the issue which involved having to snake the drain three times. Larry and Natasha provided excellent service. Highly recommended. Would be happy to use them again.

    Answer from pro:

    Hi Gordon, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Team.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2015

    Thermostatic mixing valve replacement

    Valve was replaced efficiently and was of a higher quality than we had previously installed! Larry was professional and great to deal with. Customer service follow up was extremely professional.

    Answer from pro:

    Hi Sara, thank you for the great review. It was a pleasure to be of service to you and glad that your plumbing is all fixed. Looking forward to servicing your future plumbing and drains projects. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2015

    Kitchen faucet and shut-off valve replacement

    An old Moen faucet sprung a massive leak at close to 1 a.m. I emailed Water Works from its website. I called in the morning. Mike was available the next day and arrived promptly as scheduled. We've known and used Mike's services in two homes for about ten years. Competence is a given. His integrity is the plus. He's our family plumber.

    Answer from pro:

    Hi Copel, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future. Thank you from Michael and The Waterworks Plumbing and Drains Team.

    Reply created 1 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2015

    Plumbing

    Water Works was fantastic to deal with and very professional. They identified where a leak was behind our wall and replaced the necessary piping. Our service professional, Ali, was a pleasure to deal with and he will be welcomed back into our home again. Other companies should use the Water Works template for customer service!!

    Answer from pro:

    Hi Patrick, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 1 May 2015
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