Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Drain clog repaired

    Larry from Waterworks responded to our call quickly and was a able to diagnose and fix the problem quickly. The price was very reasonable for the difficult repair that needed done. The office staff were also excellent in terms of keeping us informed of the appointment time and follow up. Would use them again!

    Answer from pro:

    Hi Susan, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Kitchen Work Proposal

    Great service by the whole team, from the person taking the appointment, to the 2 gentlemen who came and gave us our estimate, to the follow up call the next day. Professional and courteous from beginning to end - 5 out of 5. Will definitely contact them again for any future repairs.

    Answer from pro:

    Hi CeciliaD , it was a pleasure reading your review and learning how satisfied you were with the service you received. Thanks for the wonderful feedback. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2014

    Plumbing fixes

    This is the second time that Michael has been out to do work for me and both times I have been very happy with the results. He was able to replace a leaking kitchen faucet and replace aging hoses on our washing machine. Regarding the washing machine I had been previous informed by another repair person that the hose was fused on to the valve and that the valve would have to be replace. Fortunately Michael was able to loosen and remove the hose, thus saving the need to replace the valve. Michael also was kind enough to inquire about whether our furnace filter needed replacing and replaced it on the spot. The work was done in a timely, friendly and professional manner. I absolutely recommend Michael and his company to anyone that needs plumbing work done. He will be the first person I call in the future.

    Answer from pro:

    Hi Jeff, thank you for the great review and your continued loyalty. We really appreciate your business and the opportunity to help you. It will be our pleasure to be of help to you or your family in the future should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2014

    running toilet

    This is my second time calling Michael to fix something. I was lucky enough to get an appointment within a few hours. The job was done quickly and there was no mess. Michael and his team are great. I would highly recommend them to all. I wish I had signed up for the Platinum club last time, but I did this time. Now anytime I have to call Michael (within the year) it won't cost as much! Thanks Michael and team.

    Answer from pro:

    Hi Y, thank you for the great review and your continued loyalty. It's always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2014

    Sink Installation and so much more

    I called in to have a new sink installed in my newly renovated kitchen, dishwasher hook up, and a valve connected from my refrigerator to my Keurig coffee maker, and the work was not only professionally done with minimal mess and disruption, but Michael and his assistant couldn't have been better. The work was done exactly how we wanted and the cost was in line with what we expected. Also, they not only explained to me what was happening but why they were doing it and what the benefits were. This increased my confidence in what they were doing. All of this work was done within a 2/12 hour time frame, working around a rather chaotic work environment. Courteous and timely, which is welcomed after a month of renovations. I have already recommended Michael and his team to my dad and will continue do so based on his continuous excellent customer service and quality of work.

    Answer from pro:

    Hi Raquel, thank you for the awesome review. We really appreciate your business and the opportunity to help you. . It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2014

    Clear blocked drain and install new toilet etc

    I've been using WATER WORKS for a number of years now and they arrive always on time and complete the work needed efficiently and always courteous.I even recommended them to my neighbor.Their service a bit pricey but they are really worth it.Thanks Michael

    Answer from pro:

    Hi Happy Camper, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2014

    General plumbing

    We recently moved into a house with a "finished basement". There was a bathroom , where the shower was constantly leaking through the wall onto the outside carpet in the basement floor. Michael really saved the day for us. His level of knowledge, attention to detail and the care he puts into helping his customers is really exceptional. He provides really good advice, and offers real common sense solutions and fixes to problems other companies would charge an arm and a leg for, On top of everything he is just a genuinely nice person. I have no hesitation in recommending Michael!

    Answer from pro:

    Hi Gihan, that you for the great review. It was a pleasure working for you and we do look forward to working with you in the future should you need us. Thank you from Michael and the Waterworks team.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2014

    outdoor pipe repair

    Due to freezing, we had a leak in our outdoor pipe that connects to our front garden hose. This is a project we were putting off dealing with as the pipe is under our porch and very hard to get at. We chose to go with waterworks as they were great last time and this time was no different. First off, our porch railing had not been properly secured by a previous contractor and Michael fell as he leaned on it.... thankfully he wasn't hurt and he was very professional, going so far as fixing the railing and ensuring it was in place before they left. Also, when they completed the project we realized that the water spout wasn't in the best spot making access to the porch difficult. Michael and his coworker started again and readjusted the pipe with no additional cost. They were quick extremely courteous and I would happily go with them again and again. Natasha, the main contact when ou call, is very professional with returning calls and confirming the appointment, payment options were flexible.

    Answer from pro:

    Hi Thomas, thank you for the great review and your continued loyalty. It's always a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2014

    replacement of furnace humidifier valve

    I got a call telling me what time the plumber would come. Michael came promptly. It was great NOT to have to wait around for hours for someone to show up. The job was done efficiently, leaving the area clean. He even helped me put my camping equipment away afterwards. I got a followup call afterwards to check that the job had been done to my satisfaction. What reliable service!

    Answer from pro:

    Hello Carol, thank you for sharing your positive experience here on Homestars. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We look forward to assisting you with your plumbing/drain needs in the future.Thank you from the Waterworks team.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2014

    replace toilet plus leaking pipe kitchen

    Had a slow leak under one of the double kitchen sinks, and wanted to replace an older toilet with a newer one. Found all aspects of service providing from the prompt, friendly, informative office to the timeliness of the appointment, quality of the explanations, work and cleanup by Larry to be excellent. That they send you a picture of the worker in advance, give you a quote and then if you accept it, immediately do all repairs the same visit was great. Having had similar work done in the past found the price to be reasonable (bit below what I expected given the amount of work needed to fix the kitchen leak). Will definitely use Waterworks again and highly recommend it to friends and family.

    Answer from pro:

    Hi Lori, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
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