Pro Appliance Ltd.

Rating: 5 out of 5

Pro Appliance Ltd. reviews (320)

  • Review from Zoe Porter
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Sub-Zero Fridge Repair

    Great experience with this firm! Our Sub-Zero fridge over heated and stopped working. Joanne from the office called us back within 30 minutes and later that day technician Matthew arrived. He was professional and very knowledgeable. Not only did he manage to get the fridge running again until he repaired it permanently the next day, he offered great tips to keep our Sub-Zero running well for years to come. Great, quick, helpful and reasonably priced service.

    Answer from pro:

    Thank you for the wonderful review and the kind referrral of our services. It is important to keep our customers informed with all the up to date information to keep their appliances in good working order.

    Reply created 16 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Service Call

    Washer started leaking. Called Pro Appliance, explained situation and instantly the technician was able to diagnose the problem. He said he would order the necessary parts and the next he could come by. When the technician arrived, he was professional, courteous, and quick. What surprised me was how after all the work was done he cleaned up after himself, and the area was left as it was before he arrived. I've already recommended them to family and friends, so I will definitely call Pro-appliance again should I need to, lets hope I don't.

    Answer from pro:

    Thank you Jonathan for taking the time to write us such a wonderful review. Our number 1 goal is to leave your home with your appliance running perfectly. Thanks again for the recommendation.

    Reply created 10 Oct 2013
  • Review from Peter Baron
    Rating: 5 out of 5
    Review left on 7 Oct 2013

    Appliance repair

    My oven stopped working and I went to the Homestars web site to find a repair company. I called 3 or 4 companies that had good reviews and the first 2 companies I spoke to told me that they didn't service my area. Finally I spoke to someone from Pro Appliance and set up an appointment which was in a couple of days . On the day of the appointment the service man did arrive on time and I found him to be friendly and professional. He quickly figured out what the problem was and fortunately had the part that was required in his truck. The whole job was done in about 40 minutes. The cost of the repair I felt was reasonable particularly because my appliance was fixed and I didn't have to deal any longer with that problem. If you have an appliance that needs to be repaired, I would definitely recommend this company.

    Answer from pro:

    Peter thank you very much for the wonderful review! We appreciate the recommondation.

    Reply created 21 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2013

    Washing Machine

    I called Pro Appliance, and within 24 hrs, Matthew came in and diagnosed and fixed my Whirlpool washing machine. He was clean, courteous, and spoke to me so I could understand the dynamics of my machine. Made some suggestions with what I could do so that my Whirlpool could last longer, which was very helpful. Thank Pro-Appliance! Highly recommend!!!!!!

    Answer from pro:

    What an amazing review Helen, thank you! Matthew knows how important it is to keep people informed on the maintenance of their appliances so they last for many years. Respect for our customers and their homes is very important. We appreciate your business and the recommendation.

    Reply created 7 Oct 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Oct 2013

    dryer tune up

    The repair man was on time (actually a bit early), fast, and he fixed problem. The cost seemed more money than i was expecting. Also, the cost wasn't itemized or explained to me.

    Answer from pro:

    Hi Christina Thank you for your feedback. Customer service is our top priority. We do everything we can to show you how much we value your business - including arriving early! We know your time is valuable. It is difficult to estimate costing prior to a visit. We continually review our pricing and negotiate the best costing with our suppliers so that we can pass along those savings to our customers. Again, thank you for taking the time to bring your concerns to our attention. We want every customer to have a '10 star' experience - so please do not hesitate to contact us directly so we can get a better handle on the problem and come up with a win-win solution.

    Reply created 21 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2013

    Dishwasher

    Once again I have had a very positive experience with Pro Appliance. From the first call to the finished job I’ve never been disappointed. The technician (Matthew) came in reviewed the problem explained all of my options and allowed me to make the best choice for me. As long as they continue to give above and beyond service, I’ll always be a customer

    Answer from pro:

    Matthew is consistent about providing all the options for repairing your appliances. We know saving time and money is important to our customers. Thank you Kristen for the wonderful review and the repeat business.

    Reply created 30 Sep 2013
  • Review from BC
    Rating: 5 out of 5
    Review left on 23 Sep 2013

    Fridge not cold

    Notice the fridge is not cold like room temperature. Looked up Homestars to look for a reliable company to repair the fridge. Found Pro Appliance and called. Matthew called me back in a few hours and arrived in about 20 mins. Fix the fridge, replace the defrost timer and sensor. Matthew was very nice and the fridge was fixed within the hour. Hope the fridge will last for another few years.

    Answer from pro:

    We appreciate you taking the time to write us such a wonderful review, thank you Banda, We are confident the repair on your refridgerator will give you years of worry free operation.

    Reply created 24 Sep 2013
  • Review from Shannon Mandla
    Rating: 5 out of 5
    Review left on 13 Sep 2013

    Stove Repair

    I would highly recomment Pro Appliance services. I contacted them regarding an issue with my stove and had a service man show up within 24 hours (unlike one of the top rated companies who never returned my call). Matthew was very friendly, approachable and took the time to fully explain the problem with our appliance. He was also prompt in returning any follow up calls I had and was able to repair the problem at a fair price. I wouldn't hesitate to contact Pro Appliance again should the need arise!

    Answer from pro:

    We would like to thank you for the awesome review, Shannon. We try to explain to our customers why their appliance is having problems and how we can get the issue solved so that their machines can run smoothly again.

    Reply created 14 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2013

    GE Front load Washer

    Our washer started leaking on a Saturday evening. We contacted Pro Appliance that same evening and our part was ordered by Monday afternoon. Matthew attended our house and fixed the problem that same Monday. He was punctual, efficient, courteous and affordable.We would highly recommend this company to anyone. A+ service.

    Answer from pro:

    Thank you for the the wonderful review. We sincerely appreciate your recommondation Darota.

    Reply created 13 Sep 2013
  • Review from Mark
    Rating: 5 out of 5
    Review left on 10 Sep 2013

    Washing Machine Repair

    Called 3 companies on Saturday morning and Pro Appliance was the only one to return my call that day. Scheduled an appointment for Tuesday at 8:30am. Technician arrived at 8:25am and the repair was completed promptly by 8:45am. Will definitely use them again.

    Answer from pro:

    Thank you Mark for the great review. We know how busy your day can be and try to accomodate our customers to the best of our abillity with prompt and thorough service that best suits their schedule. Thank you again for the perfect 10!!!

    Reply created 11 Sep 2013
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