Done Right Roofing Ltd

Rating: 4.9 out of 5

Done Right Roofing Ltd reviews (393)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2012

    Roofing, including replacement of 4 skylights

    Done Right Roofing provided top-notch customer service, right from the moment I contacted the office to request a quote. Our quote was completed quickly and we were given a detailed, itemized quote, something we did not receive from other companies. The sales representative returned my calls quickly and no question seemed too silly to ask! We had heard horror stories of incorrect skylight installation and this was of upmost concern to us. Done Right has a skylight specialist who was incredibly knowledgeable and ensured our skylights were installed properly. In addition, our roofing project was a little more complicated than we anticipated because of our inner city location, with our house surrounded by hydro wires. The installers had to carry the roofing materials up a ladder since they could not be dropped on the roof via crane. The installers arrived promptly as scheduled and completed the job within the estimated time. They were very respectful of our home and yard and took great care to clean up after the project was finished. Furthermore, the administration staff at Done Right were courteous and professional. Any time we had a phone conversation, the staff would promptly send an email afterwards so there was a written record of items discussed. Office staff kept up abreast of drop off dates of materials, accomodated our need to reschedule the project and ensured our customer satisfaction. I have nothing but great things to say about this company! Renovations can be stressful but Done Right made this renovation project stress-free. I wish more home renovation companies provided their level of expertise and customer service.

    Answer from pro:

    Hi Ashly, Thanks for taking the time to share your experience! You've been a great client to work with, and we were more than happy to do whatever needed to keep everything going as seamless as possible for you. Renovating can be a real headache sometimes, we're glad to hear that his job was stress free for you! Thanks again for your business, dont hesitate to call if you needed anything else.

    Reply created 22 Aug 2012
  • Review from Dave and Mary Anne Sharpe
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    Shingle Replacement

    We recently had our old shingles replaced with new Malarkey Legacy Shingles. We are so very pleased with the service that we received from Darcy when he came out for the estimate - all of our questions and concerns were answered. Darcy provided us with the information on a couple of products that we were interested in and the decision was made. Install date was set. The girls in the office took our concerns into consideration when arranging for the shingle and disposal bin delivery.. Mike and the crew showed up when promised and 3 days later the job was done. Job site was cleaned up and you would never know that they were there. We are so very pleased with the professional service from everyone - we will recommend Done Right Roofing to anyone that is in need of a new roof. Dave and Mary Anne Sharpe

    Answer from pro:

    Hi Dave/Mary Ann, I'm so glad to see that everything went smoothly for you. It's always great to see that everyones efforts and communication skills, related to a positive experience for the homeowner! Enjoy the new roof & let us know if we could help with anything else.

    Reply created 22 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2012

    Roofing - asphalt shingles

    The company is very professional. They responded to every question before and after the roof installation. The roof was done fast and everything was clean when the crew left. I would choose them again.

    Answer from pro:

    Hi Alena, Very glad to hear everything went smoothly for you. If you needed anything in the future, dont hesitate to give us a call.

    Reply created 7 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2012

    New Shingles

    I really have nothing bad to say about Done right roofing I had exceptional service. When I initially had them come over for the Estimate Darcy answered all of my questions in detail making me feel 100% confident in going with Done right roofing for my home. I must add that i had lost my initial estimate and Darcy had sent me a new one through email right away and i thought that was great. As for cleanup after the job they tidied up the yard of roofing nails and other materials from the old roof i barely even knew they had been there. Every question i emailed Amanda at the office about she would respond promptly. I The only thing I would suggest is if the crew has to leave due to weather to try and inform the client as to when they will return simply because I didn't know what hours they are scheduled to work. Thanks for everything!

    Answer from pro:

    Hi Melissa, We're glad you had such a positive experience with Done Right Roofing. We apologize that you weren’t informed of the weather day, generally that’s something we like to stay on top of. I appreciate you letting us know and we’ll do our best to improve on it in the future!

    Reply created 23 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2012

    New roof shingles and rebuild of deteriorated roof

    I would highly recommend Done Right Roofing. From the moment that I requested an appraisal to the final product. They were on time and very detailed with reviewing the condition of the roof and very professional. I am a big fan of electronic information and the email coorespondance was top notch along with the phone calls to arrange. Installation was great - even with part of my roof with skylights that was unfortunately moldy and rotted, Done Right showed me the physical issues and they were able to rebuild the roof and make it better than how the house was built and causing the same problem in a few years. Even with the unexpected cost due to rot, I was more than happy with Done Rights approach and ability to address the issue quickly and efficiently with quality work. June was a rainy month and had no more leaky roof issues! Being a part time realtor, I will recommend Done Right everytime for my clients.

    Answer from pro:

    Yamsin, It's great to hear that you felt you were always informed of what was happening. When the issue of mold and rot comes up it sure can raise the price. Our policy is to make sure the homeowner is not aware but okay with costs involved before we go forward with the work so there’s no surprises. Being able to recommend us to your clients, is the highest compliment we could receive. We will make sure to treat them just as well for you!

    Reply created 20 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2012

    Roofing

    Recently Done Right Roofing did roofing for my house and I am very pleased with their prompt service with any questions I had and more importantly, very happy with their quality roof work.

    Answer from pro:

    Hello Mr. Samchok, It's wonderful to hear that you enjoyed our promt service and can see the value in our quality of work. It's been a pleasure working with you, and we hope you enjoy your newly installed roofing system!

    Reply created 20 Jul 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 8 Jul 2012

    New rain gutters and downspouts for our garage and one long gutter for our house

    We found Done Right Roofing to be very responsive at first. The salesman was very prompt in giving us a free estimate and some very good roofing advice. The product was installed one day without us being advised, which was OK, except that there were a couple of concerns: (1) the inside of the black gutters were bright white which looks very silly and we were never told that this would be what was installed and (2) the installers left some areas that were not weather-proofed. When we tried to contact the comany to voice our concerns, they would not return our calls. We left 3 messages with the office and the salesman with no results. We finally had to talk to the office manager because they were insisting that we pay them. The end result was that they said they couldn't change our install; we did pay them the full amount (they gave us no discount) but we told them we would not be able to ever use them again or recommend them.

    Answer from pro:

    Hi Janice, Thanks for taking the time to post your feedback, we truly appreciate it. First of all, we would like to once again offer our sincerest apologies for the mishaps which had occurred during your installation. As we had discussed in January, unfortunately eaves are only available in custom colors for the outside of the trough, which is generally the most visible. The insides only come in either white or galvanized metal from the suppliers. Sadly, when you had brought this to my attention it was the very first issue we ever had about a homeowner not liking the inside color of eaves. We now know to bring this up with potential clients from the start of the sale and it won’t happen again. Had we be given the chance to fix the area that was not weather proofed, we would have absolutely done so. When it was brought to my attention, you had mentioned it was already taken care of by yourself. Although our records show we had been in communication with yourself, it seems obvious to me that you feel it wasn’t enough. If a client feel’s there’s no communication, it’s clear that we weren’t doing our job right by keeping the client informed at all stages of the job. This is something we’re always striving to improve on, as communication is key when working in this industry. This is an error on our part and I offer my sincerest apologies for it. Should you need anything in the future, please don’t hesitate to let us know.

    Reply created 20 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2012

    Condo Complex, Re-Roofs

    A special thank you from Sandstone Estates for the great work done replacing the shingles on our remaning buildings (6 in total) for 2012. So nice to have it completed. Chase and his crew were very pleasant to work with. We did miss Antoine this year. Also a special thanks to Amanda for always being there to answer hundreds of questions, keeping the ball rolling to get this job done so soon. I'm sure dealing with insurance companies isn't easy. Her pleasant personality and knowledge is an asset to your company. Again, our thanks!

    Answer from pro:

    Bonnie, its been a pleasure working with you over the past years converting all the condo units. Thank you for the wonderful comments about our staff members & the thank you cards you've mailed in to us as well. You and the rest of the condo board have been amazing to work with, we truly hope you enjoy all the new roofs for years to come! Dont hesitate to call if you ever needed anything in the future.

    Reply created 11 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2012

    Reroof house and garage with eavestrough mods

    DRR (Darcy) responded promptly to our request for quote with a detailed estimate including options. The materials were delivered on the day promised and the crew commenced work promptly the next morning. They were professional, efficient and courteous. We liked the way they cleaned up as they worked leaving gardens and flower beds free from all material. They completed the project in under two days, the refuge bin being hauled away later on the second day. The only indication that they ever visited is a nice looking new roof. A very positive experience from start to finish. .....Well done DRR.

    Answer from pro:

    Hi Alan & NIcole, Thank you so much, for taking the time out of your day to give us your review. We truly do appreciate the feedback. We always like to treat our clients home as if they were our own, tarpping around gardens and flower beds really goes a long way in keeping debris out of the soil and causing damage to plants. Happy to hear that your home was treated with the respect it deserves. Let us know if you ever had any questions.

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2012

    Re-Roof

    From the first interaction with staff from Done Right Roofing I have been impressed and reassured throughout this long ordeal of filing an insurance claim and having the roof replaced. The staff have been professional, knowledgeable and cheerful! The staff that actually redid the roof did so with an obvious sense of pride in their work and what a joy that was! I am so glad I insisted on having Done Right Roofing replace both my Mother's roof and ours. We are very pleased with the results and would highly recommend your company in the future.

    Answer from pro:

    What a wonderfull review. We were glad to be able replace both yours and your mothers roof, it was a pleasure working with the both of you! I'm so glad that you noticed the pride our installers take in their work. Should you need anything in the future, please don’t hesitate to let us know.

    Reply created 17 May 2012
Get in touch