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Ecoline Windows

Rating: 4.7 out of 5

Ecoline Windows reviews (1218)

  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 8 Jan 2019

    Kitchen bay window

    We needed to replace the double pane with triple pane bay windows above the kitchen counter . Econoline windows came and gave us an estimate of cost, time and installation date. We accepted and they delivered. Very professional, no regrets. Highly recommended.

    Answer from pro:

    Hello there, We're happy you had a positive experience with Ecoline windows. Please contact us if you have any questions regarding your new windows. Thank you for your business and for your feedback of course!

    Reply created 11 Jan 2019
  • Review from Customer of Ecoline Windows
    Rating: 0 out of 5
    Review left on 5 Jan 2019

    Dishonourable, unreliable....turned our windows into portholes....

    The worst service I have experienced...no apologies, no attempts to right their wrongs....arrogant. Ordered windows in August and was told by the sales person they COULD be as early as the end of September, but possibly into mid-October. Sales person never again visited us, called us...until we found out they messed up the order...and although we actually pointed out a house that he looked at with us, they looked nothing like that home's windows. The glass was the big issue on 4 out of 5 of the windows ordered....We refused the two largest windows and they had 16 square inches less of glass... They would have ruined our character home... So far no response to return our $900 deposit, although we paid for the 3 windows that we let them install. WE ARE NOT IMPRESSED .... RECOMMEND? NEVER! What is the saddest as for their business practices is that we have given them every opportunity to make amends which any reputable company would have....We accepted 3 windows, and one we actually like...but we paid very dearly for them... We are commencing legal action if we don't get our deposit back.

    Answer from pro:

    This review is under investigation on our end

    Reply created 11 Jan 2019
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 14 Dec 2018

    Replacement of Windows

    We had Ecoline replace all windows in our home in 3 stages, over a three year period. At our request, the same team of installers performed the work. The complete experience was excellent. The team was courteous and did a great job.

    Answer from pro:

    Hello there,Thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 17 Dec 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Dec 2018

    Terrible customer service

    replacement window never arrived...Eina (regional manager) does “not have a boss” so no one can help us....would never recommend this Ecoline in Edmonton. Have done so in the past but deeply regret that!

    Answer from pro:

    Hello Elisabeth. Thank you very much for your feedback. First of all, we would like to take a moment and apologize if you have not received an immediate attention to your concerns. Each and every customer is very important to us. You will be receiving a phone call from our scheduling department to set up an appointment for the sealed unit replacement.

    Reply created 17 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2018

    I Shall Return

    The representative was super nice and professional, he explained to us the different types of windows and pros and cons of each. The installers were professional and friendly. They made sure the house was clean before their departure. The windows are fantastic! They keep the cold out way better than our old windows, we don't regret it!

    Answer from pro:

    Hello Chermayn, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!

    Reply created 17 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2018

    New Windows

    Ecoline installed 3 new windows for us in the spring. We were very impressed right from start to finish. Our salesman,Sergey, was very thorough, showing us all the features and advantages of their windows. The installers arrived promptly on time and installation was completed in 3 hours without little disruption to the household. If it weren't for the new windows, you wouldn't know they'd been there...cleanup was impeccable. I would highly recommend this company.

    Answer from pro:

    Hello Tracy, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!

    Reply created 13 Dec 2018
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 30 Nov 2018

    two new bedroom windows

    I had issues with condensation build up (turning into ice) on two of my older windows from a renovation - so I was in need of window replacements. I had a few companies come to provide estimates for windows but the reason why I went with Ecoline was because of the time the salesperson took to educate me about their products. I am very happy with their windows and now there is no condensation issues.

    Answer from pro:

    Hello there ,We're glad we were able to provide the right window solution for you. Keep in mind, we do have a referral incentive program if you recommend us to any friends or neighbours. Thank you for your business and feedback.

    Reply created 5 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2018

    Revamping Home Windows

    Accommodated me for a rush order, sales staff very responsive to all my inquiries. Professional and efficient installation. Installers cleaned everything up after the job was completed. Completely satisfied with the new windows.

    Answer from pro:

    Thanks for your positive review, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.

    Reply created 3 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2018

    Master Bedroom Window

    I Asked three companies for a quote, one did not even responded, the second one had to be chased around to respond but the people at Ecoline came to my house right away and perform a quote on the spot. The sales people were very diligent and followed up on all the paperwork and energy efficiency rebates. The window was manufactured before the promised by date, The installers were very professional and clean up everything after finishing. Overall I'm very happy with the value for the price and the service experience. I recommend Ecoline windows to anyone.

    Answer from pro:

    Thanks for your positive review Edgar, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.

    Reply created 30 Nov 2018
  • Review from David Ji
    Rating: 5 out of 5
    Review left on 13 Nov 2018

    Great Job!!!

    Eco-Line Windows are really fantastic in terms of fancy looking, price-competition, quality, and services. The site foreman, Denis, did a great job during the installation since it was so challenging in my house. I really want to say thank-you to Denis. Recommend!!!

    Answer from pro:

    Hello David. Thank you very much for such an excellent review. Enjoy your new windows and please note we are always here if you need us.

    Reply created 15 Nov 2018
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