Lux Cleaning

Rating: 5 out of 5

Lux Cleaning reviews (186)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2012

    Pre-list home cleaning

    I recommend that all my clients use Lux for a pre-sale clean. I've used many other services in the past and Lux is consistently the best which is why I continue to use them! The manager personally inspects every job and has a sincere desire to provide a superior experience to all his clientele.

    Answer from pro:

    Hi Kate, Thank you for your endorsement. Since you are one of Toronto's premier real estate agents, it means a lot! It is always such a pleasure working with you and your clients. Yes, our team managers are all trained to provide great quality control but what really sets them apart is their passion for excellence. I know they are grateful that you appreciate their efforts so thanks again! Al

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Oct 2012

    house cleaning

    i tried this company a a while ago. i met with the owner who seemed to want to do a great job. they were charging i think $30/hr and i had booked four hours as that was all they had time for that week. however they were terrible. he sent a bunch of young people who really had no interest in being house cleaners. they did not clean under the beds, which i specifically asked them to do. they did not clean my staircase at all. i found an empty bag of potato chips underneath my media cabinet. NOT ones that anyone in my home had eaten. also, they were using the same rubber gloves that my kitchen was being cleaned with to put away dishes! AND they were using the same rubber gloves and cleaning cloths that they were cleaning bathrooms with to clean rest of house. they also packed up and were out of my house about fifteen minutes before the time i booked them for was up!! i guess they thought they were done. just a complete waste of money. i am surprised they are getting good reviews. i spoke with the owner after they had left and showed him the mess and he did reimburse me part of the money. but i still would never waste my time with this company again.

    Answer from pro:

    Hi Kimika, Thank you for your recent feedback on your August 2010 cleaning. I'm sorry that my best efforts to address your concerns at the time were not successful. Again, I apologize for the oversights that occurred while the team were trying their best to do as much as possible in the limited time we had. I do hope you will reconsider your 0 rating. A 0 rating may be appropriate for the worst cleaning ever performed by a cleaning company but I feel this may be a bit unfair to the teams overall performance. Thanks again for taking the time to provide your comments and I wish you all the best in 2013!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Pre-sale cleaning

    I was hugely impressed by all the Lux people I encountered. They were friendly, dedicated, professional and, most importantly, did amazing work. Their attention to detail was astonishing. One of the team even helped me move a table out of the kitchen, which was above and beyond the call of duty! I highly recommend them and will definitely use them again.

    Answer from pro:

    Hi Jocelyn, We so appreciate your kind words about our team and their quality and professionalism. You were such a pleasure to work with as we helped to prepare your home for sale. I hope we will be able to provide our service to you again soon. All the best with your move! Al

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Aug 2012

    home cleaning

    The Lux Team is very professional,always on time,and does a great job. I have been using the service weekly for several months and am very happy with the results.AL always send a reminder email that the team is scheduled for the next day,great job!

    Answer from pro:

    Hi Richard, Thank you for inviting us into your beautiful home for your weekly cleaning. We enjoy your very big dogs and the challenge of vacuuming all their hair on each visit! Your appreciation is inspiring to our teams that care so much about providing a consistent and reliable service. Thanks again! Al

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    Biweekly cleaning

    We've used Lux for a few months now and I'm very happy with the job and their professionalism. They come on time every session, they take time to leave me notes, and Al is quick to respond to my emails. The house is immaculate and I love, love, love that they bring their own Eco-friendly cleaning products.

    Answer from pro:

    Hi Jenny, Thanks so much for your awesome recommendation and your kind words for your cleaning teams. We thoroughly enjoy cleaning your home and helping you with your busy family and work schedule. We will continue to work hard to provide you with the quality, service and value you have come to expect! All the very best. Al

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jun 2012

    deep clean

    It's been a year since our last professional cleaning. I wasn't satisfied with the last place I tried, so I chose Lux based on the Homestars reviews. I was really impressed with Lux. Al was quick to call back and work out a time. The cleaners, William and Katrina, showed up early and were both pleasant and professional. The cleaning products were natural and left no odours behind. They made sure to address all the jobs that were on my priority list, but took care of a few extras too. e.g. when they cleaned the fridge and freezer, they also organized it, so that I now have lots more useable space. All in all, a great job that was worth the money and I would definitely recommend them.

    Answer from pro:

    Hi Kira, thank you for taking time out of your busy day to write these kind words for your cleaning team. While we may charge a little more than most other cleaning companies in Toronto, we work hard to make the extra effort to provide great value. Thanks so much for recognizing the team and we hope we have the chance to clean for you again next year. Best wishes to you. Al

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2012

    Move-in Cleaning Service after major renovation

    Lux Team came to my place on time and did okay job. After the team had left, I found areas on my windows and fridge that were not properly cleaned. I emailed Al and expressed my concern. He contacted me the same day and offered to come to my place to inspect. Al came to my place around 6:30pm and stayed until 9pm to clean windows and fridge. I was impressed with how my feedback was considered and followed through. I recommend Lux to anyone because I know if the cleaning team misses something, Al will fix it!!!
  • Review from Susan
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    General Cleaning

    This is about as clean as it gets. Very impressed with the bathroom (no more rusty water droplet stains!) and kitchen areas. Floors really look great and feel great to walk on. They managed to turn the area rug for me too. They got a lot done in four hours. It's so clean I can actually have people over again!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2012

    Post-reno Cleaning

    Your team did an incredible job! I can breathe without sneezing or having sore sinuses from drywall dust, I'm pretty sure I could use my kitchen sink as a mirror and my bathtub/tile looks brand new (to name but a few). Many thanks!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2012

    Preparing our home for sale

    Very professional! Precleaning visit was great! Written quotation and a follow up reminder in advance of the cleaning. Three cleaners arrived on time and spent the entire day at our home. It was gleaming when they left. Highly recommend LUX if you are preparing your home for sale.
Get in touch