After months of struggling to keep on top of the housework at our new home, we found LUX on-line and arranged for the owner, Allan, to come over for an initial meeting and assessment. Admittedly, my wife and I have always been somewhat skeptical about using a cleaning service after hearing so many unpleasant stories from family and friends which usually include complaints about reliability and the inevitable deterioration in the quality of work. As a couple of “neat freaks”, we were immediately impressed that Al took time to go through our home room-by-room, asked very detailed questions in an effort to better understand our priorities, and was able to provide good answers to our probing questions about how they would care for the marble and hardwood floors, and clean those hard-to-reach nooks and crannies. Al then sent us a proposal which included an outline for a one-time "detail" cleaning followed by a schedule for "maintenance" cleanings every two weeks thereafter.
We were thrilled with the sparkling results of the “detail” cleaning. No complaints, no damage to my A/V equipment, which I have never trusted anyone else to touch, much less clean. The 10-person team was punctual, polite, professional, and very hardworking. Sara, the team leader was excellent and quite conscientious; she made sure all items on the comprehensive list were addressed and kept things running like clockwork. She then gave us a tour of all they had done, before leaving for the day. Every room was thoroughly cleaned from top to bottom - the light fixtures gleam and the baseboards are spotless. They even managed to find some of the dried slobber our dog had slung onto the most unlikely spots.
So impressed were we with the quality of work and the management skills of Sara, the team leader, that we requested that she be part of the 2-person team assigned to our bi-weekly maintenance cleanings. If that wasn’t enough, when she came for our first maintenance cleaning, she demonstrated her skill and expertise in dealing very effectively with our 160-pound, 16 month-old, very curious dog.
The quality and attention to detail LUX offers is truly impressive. It emanates from the top down. The owner, Al, struck us as a perfectionist himself. He gives each client his personal attention, provides a comprehensive training course to every employee, and finds talented team leaders. In short, he set out to build a better mousetrap, and did it. I can usually find things to criticize. Not this time. I give LUX the strongest possible endorsement.
