Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2020

    Windows

    Did very good job . Very professional and finishing time was wonderful. Workers were nice polite . And no mess left behind

    Answer from pro:

    We love to hear from happy customers. Thank you so much for the kind review & please let us know if we can help with any future plans.

    Reply created 25 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 4 out of 5
    Review left on 22 Aug 2020

    Replacement windows and front door

    Salesman was very knowledgeable and had all samples required to show us. The measurement team came in to remeasure. The installers arrived and were quite knowledgeable. We had six windows and front door replaced and they were finished in approx. 5 hours. Quite pleased with this company and would use them again. I still have a few more windows to do.

    Answer from pro:

    Thank you so much for the kind words. We would love to help out with your future window project it was an absolute pleasure working with you. Thanks again

    Reply created 25 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2020

    Front Window

    Our front window was original from 1984. Landmark installed our new window in 2 hours, start to finish. Very happy with the new window, finally opens and closes properly.

    Answer from pro:

    Were so happy to hear that your new window works properly and was done quickly and efficiently. please let us know if we can help with any future needs. Thank you very much for the opportunity.

    Reply created 24 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 15 Aug 2020

    installation patio doors

    Installation took about 2 1/2 hours. On time and quick. Noticeable reduction in noise from highway behind house. Should be draft-free this winter.

    Answer from pro:

    Thank you so much for sharing with us. Were so happy you can feel and hear the difference in the quality and noise reduction. Please dont hesitate to let us know if we can help with anything else.

    Reply created 18 Aug 2020
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 15 Aug 2020

    Living room Window

    Very high quality window and I am very pleased with it. My problem was with installer who also did measurements. After new window was in place I asked them to measure opening to make sure my custom blind would fit - opening was 1/4 inch less than my blinds ...I was upset and he said when he measured he told me they might not - that was not true. His assistant said no big deal just take them to Home Depot and have them cut down...well it was a big deal as they are very heavy and my 80 year old husband had problems taking them there. Fortunately they were able to cut 1/2 in off even though they were not purchased from Home Depot. The 7’ window should have been cleaned by the installer on the outside...we tried to squeegee it but couldn’t get some of the marks off...didn’t show when they were here as sun wasn’t shining on it. Overall, I am happy with the window, just the service.

    Answer from pro:

    Thank you for taking the time to share your experience with us and for letting us know about your install team. I will be passing this along to our install manager and making sure they address this matter ASAP. We are however, very happy to hear the windows were great quality and you were happy with them. Thanks again

    Reply created 26 Nov 2020
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 7 Aug 2020

    Windows/doors

    Used Landmark 10 years ago on our previous house without issue, this time the complete opposite. Two people were by to confirm window measurements. During manufacturing it was discovered double hung wouldn't fit so it was decided to downgrade the windows to sliders without our consent. Exterior light smashed during removal, window security locks not installed and fingerprints on the insides of the panes. Even though we stressed Covid precautions there was seemingly no steps or procedures in place. Lastly, my credit card was not accepted because apparently I was given a discount for paying by cheque which was never discussed or on the contract anywhere.

    Answer from pro:

    Hi Mike, Thanks for sharing your latest experience with Landmark Home Solutions, were very sad to hear that we dropped the ball and didn't meet your expectations. I did confirm that the exterior light that was broken due to a ladder accident was paid for by us as it was a sincere accident by the installer. The finger print was unfortunately a rare incident, it happened when it was being manufactured and we didn't notice it when it was shipped at the so we do take full responsibility, we have since been out and have replaced the door for you. As for the COVID precautions, we take the safety and health of our employees and customers very seriously. We provide the required face protection in addition to sanitation and making sure we assemble and package all orders with gloves. I will be passing this information on to our install manager to discuss with the crews as we dont take these situations lightly. We are truly sorry for your experience and hope we rectified all your concerns. If we have not and your still experiencing issues please reach out to our service department directly at service@landmarkquality.com Thank you please let me know if i can help with anything else.

    Reply created 13 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2020

    Changed all the windows (9) in my house.

    The window needed changing. I looked for local contractor I could trust. None to be had. I look a chance on Landmark on the basis of the impression left by their salesman. The company came through with flying colors despite the pandemic.

    Answer from pro:

    Thank you so much for sharing with us. This year has definitely had its challenges but were so happy we could still live up to our standards and pull through. Please dont hesitate to let us know if you need anything else. it was truly a pleasure :) thanks again

    Reply created 10 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 7 Aug 2020

    Bedroom large window

    The men that came were very friendly..answered questions but most of all did a amazing job. Thank you so much..we are very happy with our new window

    Answer from pro:

    Thank you so much for taking the time to write about your experience with us. Very happy to hear the quality surpassed your expectations and your happy with the product. We look forward to possibly working together again in the future and please dont hesitate to let us know if we can assist with anything else.

    Reply created 10 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    New Windows

    We needed new windows and have found they have helped our air conditioning work better and the out door noises have decreased. I wanted slide windows, because we had cranks and they always gave us a hard time and stopped the air flow in the house.

    Answer from pro:

    Thank you so much for sharing we love to hear from happy customers :) it's an amazing thing when the house is suddenly quieter! Please keep us in mind for any future needs thanks again

    Reply created 5 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    replace windows

    Installers were great guys and did a fantastic job, very happy with their work, no mess and mindful of flower beds

    Answer from pro:

    Were so happy to hear your overall experience with Landmark was a positive one. We hope you enjoy all your Landmark products for years to come. If anything else arises please dont hesitate to let us know. Thank you again

    Reply created 3 Aug 2020
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