Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    Replaced 16 windows

    My windows were replaced in just 2days. Installation was excellent. Doug's crew was fantastic. Thorough and exact. Made sure I was well satisfied with my windows. Excellent job of cleaning up after themselves.

    Answer from pro:

    Thank you so much for the great review! it is always nice to hear from a satisfied customer. We look forward to hearing from you for any of your future needs. Thanks again for sharing!

    Reply created 3 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    6-Window Replacements

    The only thing I wasn't satisfied with was the installers didn't reinstall the Venison blinds on the windows before leaving.

    Answer from pro:

    Thank you so much for the great feedback. We really strive to provide the best product and service to our customers. We normally dont reinstall blinds unless indicated elsewhere so i will be sure to look into this matter for you right away. Thanks for bringing it to my attention.

    Reply created 3 Aug 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    Windows

    The men were prompt on time . Windows were put in within 4.5 hrs and I had 6 windows.l

    Answer from pro:

    Thank you so much for the kind review we truly enjoyed working with you and hope you enjoy your Landmark products. please let me know if i can help with anything else.

    Reply created 30 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2020

    Windows, door

    Great work.Not a problem with workmanship.Expertise in trade Quality in product is amazing no problems with product.

    Answer from pro:

    Thank you kindly for the review we truly appreciate your business and hope you enjoy your Landmark products

    Reply created 25 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2020

    Windows and door installed

    The guys who installed the windows and door were very polite they did a very good job, they just need to pay more attention when cleaning up outside I have found lots of screws and small pieces of tin which would hurt if anyone is walking around in their bare feet

    Answer from pro:

    Thank you so much for taking the time to share your experience with us. Im very sorry to hear that some small parts were left behind i will defiantly make sure the crew is aware to be more cautious. thanks again please let us know if we can help with anything else.

    Reply created 14 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2020

    Great work and clean up

    They came early and installed the windows in the allotted time frame. Great workers who are dedicated to their job and the work they do. It shows in the finished product. They cleaned up as the went and I will soon have them back to finish the the other levels of the house.

    Answer from pro:

    Thank you very much for sharing your experience with us. so happy to hear the installers worked hard to complete the job to your satisfaction. Please dont hesitate to let us know if you need anything else. Thank you again we hope you enjoy your Landmark Products.

    Reply created 1 Jul 2020
  • Review from John Wighton
    Rating: 5 out of 5
    Review left on 25 Jun 2020

    Window replacement 2009

    In Nov. 2009 we had four med/lg windows, a large dining room window and a huge living room window replaced. The others in the house had been done previously. The living room window was also changed to become a bow window instead of a plain, flat window. The installers worked very quickly, safely and cleanly and finished in 3-4 hours. The windows all looked good and were well sealed. All we had to do was paint the modifications needed to convert the living room window to the bay design. Definitely outside their scope of work. A year ago (2019) one wall of the house shifted a bit and created a small gap on one side of a window. I called about it and a technician was sent out and he adjusted the window at no charge. In May 2020, I had a medical emergency that required the police to break into the house. Surprisingly, the only damage was breaking one of the night stops on one of the new windows. I called and explained to Sandra what had happened and asked about buying a replacement. It seems they work in pairs and she sent me two replacements at no charge so I could change them myself. I didn't think a technician needed to be scheduled for something so simple. I would highly recommend this company for new windows. The new windows were ready a week earlier than estimated, installation was very professional and they have stood behind their product.

    Answer from pro:

    Thank you so much for the kind review. We're also so happy and thankful you and your family are safe. We're always here if you need help and hope you enjoy all your Landmark windows. Thanks again for taking the time to write in :)

    Reply created 30 Jun 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 21 Jun 2020

    Windows

    Replaced all windows in our house......they look great! Very neat and clean job! Well done!

    Answer from pro:

    Thanks so much for sharing your review with us. if there is anything else we can help with please let us know :)

    Reply created 29 Jun 2020
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 16 Jun 2020

    Front Door

    Great service from Sales Staff, Office Staff and Installers. I would recommend Landmark to anyone looking for all of this.

    Answer from pro:

    Thank you so much for the kind review :) were so happy to hear everything was completed to your satisfaction and hope you enjoy your Landmark products for years to come. Please let us know if you need anything else! thanks again

    Reply created 18 Jun 2020
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 10 Jun 2020

    New Front Door and 2 windows

    Firstly, when I was contacted to set up a date for install, I was told it was tentative, which was expected, due to the pandemic. However, I expected a confirmation, since it was tentative. But I received no confirmation and was unable to reach anyone at Landmark. My calls kept going to voice mail and then I would be told that the mailbox was full. So I was caught off guard and unprepared when the guys showed up to do the installations. However, we forged ahead. At several times, it seemed that there was a great lack of communication or understanding between the sales person and the installers. And I had no call/email/text from Landmark to say they were coming? To confirm that they were there? To confirm that the job was completed? etc? No communications. This made me uneasy. I think you need to work on your communications between your departments and to your customers. Moving forward, now, other than an email to tell me about the financing loan, no other follow up to discuss options for payment of this loan. Again, lack of communication! You really need to work on this! Otherwise, the installers were wonderful. They did a pretty good job of cleaning up most of their mess. I was a little disappointed that the trim on the door did not meet the same width as my old trim, now creating another job for me to do -- repaint. After being assured, many times over, that once the installations were done, there would be nothing more for me to do. No touch ups, nothing. That was not true. Again communication between sales and installation.

    Answer from pro:

    Our most sincere apologies for any lack of communication on our behalf. Communicating with our customers is something we here at Landmark take with the utmost importance. And while we are all starting to emerge from some incredibly uncertain and uncharted times, it certainly does not excuse any short comings in that area on our behalf. We are thrilled to hear that the installers were wonderful and we value all of your feedback tremendously. We will continue to learn from this and we thank you for reaching out to us. Should you have any questions, at anytime, please feel free to do so once again. Most sincerely, Landmark

    Reply created 12 Jun 2020
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