Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from J WILLOCK
    Rating: 0 out of 5
    Review left on 9 Feb 2022

    Windows

    FEBRUARY 9 2022 UPDATE Ever since these windows were installed in November of 2011 we have had nothing but problems. October 2021, a service tech came to our house to determine that yes indeed, cranks on all windows need to be replaced. It is now February 9, 2022. I have had to repeatedly follow up via email with their service department about WHEN service will be completed on our windows. Excuse after excuse is given as to why service is not complete this time. Finally, January 20 a tech arrives at our house to install the new cranks in my windows. Ooops! The service department at Landmark sent the wrong cranks with him. Off he goes with a promise that he would be back end of January. To this day, cranks have not been installed and my emails go unanswered. PLEASE consumers, DO NOT buy windows from this company. You will regret it after numerous no shows, empty promises, faulty product, shoddy installation, etc. The list goes on an on. For me 11 years now. 9 windows installed by Landmark Home Solutions in 2011. 7 windows have to be replaced because of poor installation and incorrect windows installed. Screen on a window has to be replaced because it is too small and falls out. Casing on outside of windows had to be replaced because of poor workmanship. We are still waiting for the final window and its casing and screen to be replaced. Landmark will not call you-EVER. Repeatedly, I leave messages for someone to call me with status and never get a response. Repeatedly, Landmark promises installation dates and doesn't call or show up at scheduled time. Repeatedly, I have been so disappointed with this company that I wish I had never hired them 6 years ago. If I could give them negative stars I would.

    Answer from pro:

    Thanks for taking the time to write in to us and I'm terribly sorry for the situation that seems to be going on. I would love to further assist you in this matter however I need some more information so I can pull up the customer file and take a dive in. Please feel free to reach out to us by visiting our website and filling out the service request form or emailing us at info@landmarkquality.com thank you and I hope we can sort this out for you ASAP.

    Reply created 23 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2022

    Windows and installation

    We love our new windows and the crew that came to install them were super considering the weather (cold & snowy) . They installed all four windows (one at a time to keep the house warm) in a matter of approximately 2 1/2 hrs. very professional!!

    Answer from pro:

    It's so great to hear from a happy customer! Thank you for sharing your experience with us, so glad to hear there wasn't much disturbance for you. Please let us know if we can help with anything else

    Reply created 4 Feb 2022
  • Review from Customer of Landmark Home Solutions
    Rating: 5 out of 5
    Review left on 4 Jan 2022

    Excellent

    Friendly, timely and professional. I would highly recommend Landmark. The windows are beautiful and were installed a month earlier than we expected.

    Answer from pro:

    Thank you so much for taking the time to write in, we're so happy to hear everything went well. Please let us know if we can help with anything else.

    Reply created 7 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2022

    Windows

    Windows were installed on a cold winter's day. The men were totally wonderful and took their shoes off at the door every time they went back and forth to the van. They covered my sink and taps and put a cloth on the floor to minimize scraps getting spread around the house. They did a good job of cleaning up after with a shop vac. They did each window one by one and were done much faster then I expected. I am very happy with my lovely new windows and, because they are triple-pane, I no longer hear the trucks on the highway, an added bonus!

    Answer from pro:

    We're so so happy to hear this! Please let us know if we can help with anything else it's been a pleasure

    Reply created 7 Jan 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Nov 2021

    Front Door & 2 replacement windows

    Great customer service. Amazing quality of products. You definitely get what you pay for. Very hapoy with the end result

    Answer from pro:

    We're so happy to hear you love the product and we're pleased with the end result. Please let us know if we can help with anything else & happy new year :)

    Reply created 2 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2021

    Installing new windows

    Called to make the appointment. Reminder the day of installation. Called to say they would be here in a half hour. Arrived and got to work immediately. Finished very quickly and left the area spotless. They were Covid conscious throughout.

    Answer from pro:

    Thank you so much for taking the time to write in we love hearing from happy customers. Please let us know if we can help with anything else. Happy new year

    Reply created 2 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Windows

    Absolutely wonderful experience from start to finish. I would definitely recommend them and look forward to having some more windows put in. Thank you everyone!

    Answer from pro:

    Thank you so much for the kind review, always great to receive this kind of feedback! We look forward to helping you with your next project, please don't hesitate to let us know if we can help with anything else.

    Reply created 9 Nov 2021
  • Review from Peter R
    Rating: 3 out of 5
    Review left on 14 Oct 2021

    Windows in Stoney Creek

    Had windows and sliding door replaced. Screwed up measurements on front window another 4 weeks of waiting. Was lured with the promise of some compensation for the inconvenience but that was all a non truth and still some spray foam insulation on the flashing around my new sliding door after i was promised it would be removed I would think twice before I use them for the rest of my project

    Answer from pro:

    I'm very sorry to hear you are and have been running into issues. I'd be happy to look into this for you but I will need some more information. If you'd like to send me an email at info@landmarkquality.com I will definitely follow up with you. Thank you for your patience

    Reply created 2 Jan 2022
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 14 Oct 2021

    WIndow & Doors install

    Door/ window Leaking, window frame incomplete. Reported issues with email, received F/U email saying someone would get in touch with me for repairs ... also sent pictures, no followup. Still not resolved They took old windows and doors after being told not to take them. Was told staff were sick and getting COVID test, then they showed up to pick up their supplies.... This was a huge concern. Still have some of our old storm window frames in out trees. Once they were asked on second day again not to take they left where they fell..
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2021

    Windows and a door replaced

    Windows and a door replaced yesterday. Workers came early and were very quick with the removal and install. Checked everything over before they were done and all looks great. Windows so clean and clear could hardly tell if there was glass in the frame. Caulking and seals all good. Great job.

    Answer from pro:

    We're so happy to hear the job went by quickly and painlessly! We hope you enjoy the new windows and please think of us for any updates in the future! Thanks again for your great review

    Reply created 9 Nov 2021
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