In July of 2020, we decided to replace the original single pane windows in our 90-year-old home. It was down to this company and one other. Despite my wife's objections, I chose this company due to the foam-filled frames hoping for better insulation capabilities. Windows were installed on October 19th & 20th.
1st issue - poor install. Subcontractor. Zero accountability. Comes from Hamilton to Oshawa. Tries to replace 13 windows and a door in 2 days. Day one was the demo and rough install of the windows. I work late and can't really tell if there are any issues in the dark but nothing jumps out. Day 2 same situation. The contractor takes us to one window to go over the functions vs going over every window. I sign the completion paperwork without going over every window (my biggest mistake) contractor filled out the paperwork that I was supposed to fill out.
2nd issue - poor warranty service. When the windows were first put in I had been working overtime and hadn't gone over the installs thoroughly. 2-3 weeks later we are cleaning the windows. Using the tilt-in feature one of the window panes cracks and breaks as I set it down to clean. Used Landmarks online warranty claims process we submit our claim. Do not hear anything for 3 weeks. Tried calling and left messages to the warranty department. Did not hear anything for weeks. Finally, I drove from Oshawa to the address in Hamilton. The address is a call center and not an administrative or manufacturing office. Nevertheless, I waited about 2 hours to talk to a manager of some sort. Takes my info and verifies my online claim status. 3 weeks later a get a follow-up call from the manager. I tell her I've never heard anything from their service department. Takes another 3 weeks to finally get a person on my house to actually replace the broken window. They forgot about all of the install issues.
Poor caulking with gaps and air bubbles on windows and doors.
Left huge chunks of old caulking from the old window without trying to remove it and caulked around it.
Nail holes in the door frame because they didn't have the properly sized trim.
The door handles were brushed nickel but the hinges were black.
Didn't finish the walk-up attic windows. Left bulging expansion foam and uncut shims
They came in November and it's now August of 2021, have not heard back about correctly installing the door. Still have nail holes and gaps in caulking from the poor install.
3rd Issue - low quality windows. The windows are double-hung sliders. The upper sliders have little plastic stops to use as a safety stop feature. 3 have broken because they are thin, tiny pieces of plastic.
4 of the upper sliders drop about 1/4-1/2" when you open the latches to open a window making window closing operation a two-handed process of pushing up with one hand and down with the other hand.
Windows are extremely drafty. During the winter the whole windows would fill up with condensation, we had to turn off the humidifier on our furnace. This was never an issue with the old windows. This is an issue of warm air meeting the cold air. The weatherstripping around the windows is extremely low quality. I can feel the cold when walking past the windows.
My only hope now is to win a small lottery to replace these drafty faulty windows. I spent just over 22,600 on low-grade products all around. I could have saved 5,000 by going with the other company. For 20,000 I could have gone with higher-end fibreglass frame windows.
No point in having a warranty if they never service and are impossible to get. Poorly run, poorly managed, and poorly built.
