Without putting too fine a point on it, what follows is a rave review.
I hired James to move my standup piano from a friend's house, where it had been stored, to my house. I needed to replace a baby grand that no longer worked but was still in my house. I had had another company come look at the BG a few months back. I was advised then that the sound board was broken and that it would cost 5K to replace it. The diagnosis and proposed fix from the other company was dire s0 decided I'd save myself a bundle and just get my old stand up returned instead. I told the story to James when he got here. He took a look at the BG and diagnosed the very minor problem in about 2 seconds. The minor problem had nothing whatsoever to do with the allegedly busted sound board. He spent another 10 minutes fixing the problem ( and fixed it for considerably less than 5K - i.e., for less than $100) and advised me that I had been badly mislead by the former company. According to James, this kind of nonsense is not uncommon in his line of work. Who knew? In any case, he was very gracious and sympathetic about the whole thing. I , by contrast, was mortified. He returned the standup to my friends house for no extra charge. I was very impressed by his forthrightness and competence. I recommend this company without hesitation.
