Joe was the third exterminator hired to get rid of rats in the basement wall. The rats were never seen only heard in the wall. Initially, a small hole was cut in the wall, and poison put into the hole. The rat noise would disappear but return months later. This went on for 5 years. The second exterminator after two years of putting poison in the hole suggested that I call Joe, as according to her, he is the best. I must agree. Joe came, assessed the situation and said I needed to cut open a large hole and find the entry point. Thank goodness he was able and willing to come over when the workman cut open the hole. After an hour, and a number of holes later, following the clues - clues only Joe was able to follow, a hole was found. The hole would never have been found without Joe. I am confident, with the amount of concrete that went into the hole, that I will be rat-free, and confident, that if there is another point of entry (god forbid), Joe will be back to find that hole. Joe is professional, cares about his work and you as a client. I would not hesitate to recommend Joe