Grand Alarms reviews (1288)

We had excellent service from Mary Spadafina of Built In Technology, who was the consultant who explained the Grand Alarms program and benefits. Even though we were in a hurry, Mary managed to explain all the salient points quickly and efficiently. Thanks, Mary!

The staff at Grand Alarms is very knowledgeable, friendly and punctual. The services provided are vast, reasonably priced and of good quality. I walked away feeling very comfortable and happy with my purchase.

This is the first time for our family to buy a newhouse. we had a wonderful time for the appointment discussion with Mary, our consultant from Built in Technology. She did a complete instructions and explanation on the Grand alarm system and service. We feel good.

Grand Alarms, Your customer service and dedication to your customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. That’s why I renewed my contact, but what impressed me the most Melinda was the service you provided. Thanks again. Posted March 26, 2013

Grand Alarms recently installed an alarm system at our new home. Sherisse, the company's representative, through her professional and helpful demeanour made the process very smooth for us. The installer was punctual and knowledgeable. The monthly charges are comparable to competitors.

My family has been with Grand Alarms for our home monitoring for over 5 years. To date they have always provided us good service. Recently I had a customer service request from them and spoke with Melinda. She was very professional and courteous and addressed my request immediately. I would recommend Grand Alarm to my family and friends.

I dealt with Amanda Powar to arrange a technician to come to my new home to install the alarm system. She was quick and efficient. About 2 months into the monitoring there was a small malfunction and another alarm technician had to be called on site. He came within 30 minutes to turn off the alarm and did a full check and repair to ensure we wouldn't have any ongoing issues. He also gave me a free tutorial of how to use the alarm as I wasn't at home when it was first installed. Very impressed with Amanda and the technician's services.

I just purchased a new home and Grand Alarms recently did all the prewiring (telephone,cable,cat6), security and central vac system. It was a pleasure to work with their sales rep Amy Lai. She was very helpful and knowledgable. Even now if I have any concerns or require information regarding equipment she's there to assist. I was very happy with the installation, it was done in a very timely and professional manner. My overall experience with Grand Alarms has been very positive. I would definitely recommend them to family and friends.

It’s been a great experience dealing with Grand Alarms, right from the beginning and after the installation. I first spoke with Bav, who was very patient with my many questions, before deciding on Grand Alarms and even after I had signed up. The salesman, Leo, came to my house at a time that was convenient for me, and within only 2 days of signing a contract, the installer came to my house and did a great job. He was very polite and unobtrusive. I’ve already recommended Grand Alarms to my father-in-law and I will also recommend them to co-workers.

Our sales representative, Jacqueline was very friendly and helpful . She had a very good understanding of the various products and explained them to us very well. We were especially impressed by the follow up work when it came time for our final installs. Our customer service representative, Liz was very courteous and did a fantastic job coordinating the various installers. She also followed up to ensure that we were satisfied with everything. Well done!