Boonstra Heating and Air Conditioning reviews (429)

We are very pleased with the quality of work and service received from Boonstra's. It was evident even upon initial consultation that Boonstra has very high level of expertise and is very thorough in its assessment and approach. Our house was built in late 1800s and poses several challenges for almost all nature of work. The consultation advice and plan was sound; the actual work in removing the old furnace and installing the new furnace was quite challenging, however, the technicians exhibited some ingenuity and worked hard to successfully remove the old and install the new. In parallel, they worked to install new Air Conditioner. They all worked well together with proficiency and efficiency; very professional. Excellent work!

Last fall Boonstra came to do the regular winter check up on my furnace. I usually observe the technician when they do the tune up. I remember asking about how he knew if the heat exchanger was not cracked and he reply that he can tell by measuring the CO levels from the exhaust. At the end of the visit I signed the work order. After he left I read the work order in more detail and on the check list was " Camera inspect the exchanger " I called the service manager and they sent out another technician who did the camera inspection. In the future , I will ask the technician for the work order check list and make sure he does what is checked off .

I'm very pleased with the service that Boonstra provides, especially the 24-hr phone service and the professional and friendly manner of the service and repair personnel. Repairs are explained to me so that I understand what I am paying for. We recently moved from one home to another, and we chose to keep Boonstra as our heating and air conditioning company.

We were selling our home and had the furnace serviced (on a Saturday) and when the tecnician came it needed to be shut down. When we explained our situation about fact that our house was going on the market on Tuesday, they had the sales person out later that Saturday and the furnace was replaced on Monday, in time for the house to be up for sale. The sales woman was wonderful, no pressure tactics just very practical and helpful about what we needed. The service men came on time, were extremely clean and very polite. I would highly recommend Boonstra's and I have the service contract with them for my new home.

this company has far exceeded my expectations...they have always showed up on time...everyone is very friendly and knowledgeable...would absolutely recommend them to anyone... they were not my cheapest quote but i certainly got what i paid for and would pay it again..the air quality equipment has made a huge impact on the amount of dust we used to have in our home... Thanks Boonstra!!!

Needed our furnace/air conditioner serviced was provided with steller customer service by Boonstra sales representative Chris Errington. He was very helpful as to provide the benifits of both services. We have returned the last three years as a direct result of the quality service provided by Chris. What is missing in most companies is good old fashioned customer service, my wife and I are thankful for his continued assistance. Would definatley recommend this company to family!

Beware.... I had been using Boonstra One Hour Heating and Air Conditioning for the past 5 years. Under contract, have been providing an annual "cleaning" for the boiler. It wasn't until the carbon monoxide level exceeded 300 ppm, that they actually took the cover off and cleaned the inside of the unit. Up until that point, a light dusting of the outer housing was all they seemed to do. When the unit completely broke down in February, they missed their scheduled appointments, and took over a week to get the unit hobbling along. I asked for a quotation on a replacement unit, but it was never provided. In total frustration, I had another HVAC contractor remove the boller and replace it with a new unit. Then the BIG surprise. Since I no longer needed the Boonstra One Hour Heating annual service agreement when I tried to cancel it, they said that I had to pay for the entire balance of the year, even though they were no longer involved. The Boonstra "Customer Advocate" wasted hours of my time trying to convince me that I should pay the extra $200 for service that I wasn't going to get. Eventually, I got a call from their president who told me that he disagreed with my refusal to pay the extra fee, but would cancel the invoice before I started legal action. In summary .... What a complete waste of my time and money!

They responded to my FIRST call with no problem, however after the FOURTH call the second technician finally got the job done! It was very difficult to actually get someone to repair the job. The first technician had no idea how to fix the problem. Based on the time of year the response time was unacceptable! Only with certain compromises would I use these guys again. product knowledge must be better!

I received wxceptional service from this company. From the lovely lady who answered the phone, to the technician who went that extra mile to make sure our furnace was safe and working at peak performance - the service and advice was exceptional. Highly reccommended

These guys were great; they were on time and efficient. Very through, knowledgeable, and friendly. I was very impressed by them. I would definitely recommend them to our friends. Definitely use these guys! ham ab