Fixer On The Roof

Rating: 4.9 out of 5

Fixer On The Roof reviews (143)

  • Review from EcoSmart Solutions
    Rating: 5 out of 5
    Review left on 8 Jun 2011

    Leak repairs

    From my initial conversation when I first called Fixer on the Roof, it was clear I was dealing with business professionals focussed on client service and satisfaction. Amazing! Don’t bother with anyone else. You can’t go wrong with FOTR, but you CAN go wrong with many, many others out there. Sometimes, it doesn’t pay to make a decision based solely on price.

    Answer from pro:

    Hi Travis, Well thank you so much for this very kind review. Leaks sources can be so frustrating to find and we know better than anyone the amount of greif and damage leaks can cause. We hope we got to the bottom of this for once and for all. take care Trish, Arthur and the fixer team!

    Reply created 12 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2011

    Roofing -dormer and flat roof

    We bought our first house 2 years ago and have had problems with leaks since the first couple of months. We've been through 2 roofers and 1 eaves company trying to resolve the issue. When we still had problems our dozens of phone calls were ignored by the 2 roofers and the work on the eaves was sloppy and incomplete. A friend referred us to Fixer on the Roof. , From the start we had excellent service. Arther, Eddy and the rest of the crew did a thorough, detailed job. Our roof is complicated...It has a victorian slope, a dormer and a flat roof. The other roofers rushed through it in a day or two. Arthur, Eddy and the rest of the crew were very professional and meticulous. Our contractor who is building our terrace rarely recommends roofers but was so impressed by the quality of the work done by Fixer on the Roof that he is recommending them in the future. Trish and everyone we spoke to on the phone and emailed were extremely pleasent and helpful. We have been so stressed with this reno and what the other companies have put us through. I can't begin to thank each and everyone who works there for finally taking care of our leaks. Helen and Jim

    Answer from pro:

    Helen and Jim, It was our pleasure working for you. Despite all you have been through you remained positive and upbeat. Complicated hard to find leaky roofs are our specialty and all our crews have a lot of skill and expertise. Take care and thank you for your very kind review. Trish and the Fixer team

    Reply created 12 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2011

    Roof work

    Very professional, timely. Arthur provided a great assessment including video and pictures. This level of transparency extended throughout the days on the job. Trish was extremely friendly and professional throughout the quotation process and billing.

    Answer from pro:

    Hi Derek, Thank you so much for this review. You were awesome to work for! Roofing is such a messy noisy job and you had multiple roofing needs. We thank you for your patience while we coordinated other trades and battled the weather elements! see ya round the hood! The fixer team

    Reply created 2 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2011

    Leaking skylight fix/skylight+partial roof replacement

    I contacted a few highly rated Homestars listed roofing vendors, and Arthur from FOTR was the first to appear to provide an estimate (and during what was a busy rainy period, in fact one highly rated vendor didn't even bother to bid on the job). While his quote was not the cheapest, it seemed to make the most logical sense in terms of thoroughness and longevity of fix. The FOTR team was very professional and polite, and finished the job sooner than expected. And the whole process of communications with the initial call, thorough written quote, invoicing and follow up was quick and made much easier via email with Trish. Highly recommended.

    Answer from pro:

    Hi ML, Thank you for your great review! We believe in providing excellence in customer service and high quality workmanship as we treat everyone of our customers how we would want to be treated ourselves. We are gald your experience was a good one start to finish. take care Trish and fixer team!

    Reply created 28 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2011

    Roof was leaking around a skylight, a chimney and a bathroom stack vent

    Arthur of Fixer on the Roof gave us an estimate after we contacted Trish at the the company’s office. He later showed up on time, replaced wet and rotting roof material (plywood) — and even bought and installed more plywood (at no extra charge) as the damage was more widespread than first thought — and installed flashing on all three projects. He also finished the repaired areas with waterproof membrane and shingles that matched the originals. He kept us informed with photos of the damage, work in progress and the finished project. All in all, a thoroughly professional job. I wouldn’t hesitate to recommend Fixer on the Roof for roof repairs or a complete new roof.

    Answer from pro:

    hi IM, Thank you so much for your kind review.We believe in going that extra mile and Arthur is an absolute craftsman when he is assigned a roof! It was an absolute pleasure working for you. Trish and fixer team!

    Reply created 28 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2011

    Slate roof - fix loose shingles and leak. Flat roof, a new skylight, fix leak and new Torch Down membrane.

    This company is great! They gave an accurate verbal quote the day of inspection, a formal written quote within 12 hours. Were on the job weather permitting ASAP. They are honest and truly know the proper way to install and fix roofs. I would highly recommend them. JH

    Answer from pro:

    Hey Joseph, You were an absolute dream client to deal with as you so easy going and fun. We love that you had 3 very differnt roofing needs..slate repair, skylight replacement and a partial flat roof to tie into slate. We love a challenge! take care Trish

    Reply created 12 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2011

    Removal and replacement of turbine vents

    The service aspect did stand out. We do not usually expect that from "trades". Fixer on the Roof was prompt in getting back to me and provided me with a proper professional looking quote. A detail I also appreciated was that they gave me pictures of the work they did on my roof. Who knows when I might need those?

    Answer from pro:

    Hi Kyle, Thank you very much for your kind review. We believe in our mission of excellence in customer care. We know what you can do with those photo's... post them to face book! take care Trish

    Reply created 12 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2011

    Roof Vent

    Quick, clean and efficient. Highly recommended. Fixer on the Roof installed a vent in my roof to vent my attic. They billed exactly what their quote was, showed up on schedule to do the work and even pointed out a much needed chimney repair while they were up there! They also recommended an excellent eavestrough company who I booked the next week.

    Answer from pro:

    Hello and Thank you Paula! A lot of companies send estimates we like to give firm quotes. Of course in any trade there may be a few "surprise" moments when you open up an old home but for the most part we try to avoid the heart attack. Also we like working with other companies that are like minded in their workmanship and customer care- we trade referrals not money. fixer on the roof Trish

    Reply created 10 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2011

    leaky roof and half the roof replaced.

    Arthur of Fixer on the roof gave us a good price and a clear explanation of what work needed to be done. Arthur provided pictures of the different stages of work they did for us so we had a good understanding of exactly what was done and how it looked. Arthur and his crew showed up on time, did a great job, and cleaned-up after all the work before it started to rain. Trish was great to deal!

    Answer from pro:

    Thank you so much Adam! We at fixer on the roof believe in keeping our customers in the loop through communication in whatever form that takes in a way that is most convenient for them. You were an absolute pleasure to deal with and to work for. thanks again from the fixer team!

    Reply created 27 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2011

    Fixer repaired leaking skylight

    On a recommendation and a look at the reviews online, I phoned Fixer on the Roof. At every stage I was treated extremely well and when there was a minor adjustment to be made, they came out as soon as they could. If every company had this much respect for their customers, we would have no complaints.

    Answer from pro:

    Thank you very much Terrance for this review! We love dealing with customers like you who are pleasant and accomodating! Trish and the fixer crew!

    Reply created 27 Apr 2011
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