Fixer On The Roof

Rating: 4.9 out of 5

Fixer On The Roof reviews (143)

  • Review from David
    Rating: 5 out of 5
    Review left on 27 Nov 2011

    Roof Leak Repair

    The Fixer is a professional company that truly focuses on providing great customer service and experience. From my initial phone call to the work completion, I was fully informed during the entire process. I appreciate Arthur's patience and detail explaination on the root cause and the needed repair work during his assessment and estimate for my roof/valley leak. The crew (unfortunately, I did not get their names) was professional and took their time in showing me the before and after photos and their detail explaination of the work done. I like the efficient use of e-mail and the "paperless" approach for a roofing company. I am confident that the Fixer will take care of any after sale requests I may have. I would recommend anyone to use the Fixer for roofing needs. I WILL be calling them when I need a new roof (a long time from now).

    Answer from pro:

    Hi David, Thank you so much for this very kind review. I am so happy to work for customers like you because you appreciate the customer service experience and the paperless way we love to do business. I know the crew working on your roof-Nick, Chris and Arthur are exceptional at what they do. happy holidays! team fixer

    Reply created 13 Dec 2011
  • Review from Silvia
    Rating: 5 out of 5
    Review left on 24 Nov 2011

    Flat and Pitched Roof

    I had contracted Fixer on The Roof to redo my garage roof last year. Arthur and his crew did such an amazing job that I called him again this year to work on a new roof for the house. As expected, my experience was first rate from quote to completion of the work. Trish was diligent and flexible in her scheduling of the job, which had to dove-tail some masonry work that was being done on the parapet wall. Once, the masons were done Arthur and his crew were ready to go. They did an amazing job, with the flat and pitched roof, as well as the flashing on the parapet wall. Thank you again, Arthur and Trish! I definitely recommend this roofing company to anyone who appreciates quality work at a reasonable price. Sincerely, SC in Toronto.

    Answer from pro:

    Hi Sc, Thank you so much for this review! Coordinator is my middle name! You were awesome to work for...my kingdom for nice homeowners like you! happy holidays! Team fixer

    Reply created 13 Dec 2011
  • Review from Andrew Stitt
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    New roof

    I found fixer on the roof from this site, and was impressed with all the great reviews they had. My roof was leaking and needed to be replaced. I contacted Trish at FIXER and within 48 hours she had someone out to take a look and emailed me a quote. The price was reasonable and I was happy to know they had WSIB coverage and a Toronto license. My whole roof was done in a few days. All garbage was taken and my property was left clean. Workers from Fixer were polite and professional. I know they are now doing a few of my neighbors. I would highly recommend them if you need a roof.

    Answer from pro:

    why thank you so much for your very kind review Andrew! Having the right qualifications and licenses is something very few homeowners consider until they encounter a problem. It was fun working for you and yes when the neighbours see the workmanship it is nice to get work from them too! happy Holidays Team fixer!

    Reply created 13 Dec 2011
  • Review from Ben Kelly
    Rating: 5 out of 5
    Review left on 21 Nov 2011

    Adding venting to a 3rd floor roof and some downspout repair

    The true test of a good company is deciding to use them in the first place and then based on that experience, using them again. Arthur, "The Roof Whisperer", came in (again) to solve a challenge on our roof. He found a way to solve a $6,000 spray foam insulation/drywall roof job with an ingenious solution to vent our 3rd floor roof (approved by our engineer no less). The 3 person crew (including Arthur) executed the job quickly and cleanly... We will use these guys again and again...

    Answer from pro:

    Hey Ben! I agree having expertise in solving difficult problems can be hard to find in the roofing industry. We are blessed to have such a capable talent such as Arthur on Team Fixer! I am happy to hear you will use us again and again! take care Trish and team Fixer

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2011

    Replacement of flat roof on semi-attached house

    Fixer on the Roof was recommended by my Real Estate Agent. In the past I had a very bad experience with a contractor and was worried that the same would happen again. Within days of contacting Trish I was given a quote listing all of the work that would be done and anything unforeseen that might occur. A bit nervous, I accepted the quote. I was given a start date and after that I was informed of changes to that date because of weather situations. I never once had to call to find out what was happening. When the day arrived for work to begin I was told it would take 2 days and that is exactly the amount of time that it took. There were no unforeseen costs, my property was left very clean and the work was very well done. I would not hesitate to recommend this company to anyone.

    Answer from pro:

    Thank you Judi for this great review! I am happy we were able to decrease your anxiety. Having leaks is very stressful and it is very hard to know who to trust. Arthur and his crew assigned to your roof are the best at what they do and I will pass on your praise as I too thank them everyday! take care Trish and Team Fixer

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2011

    Removed old leaky skylight, installed new skylight

    These guys did a great job. Arrived on time, finished on time. They were also kind enough to repair a couple of other minor problems on my roof. Will have them back next year to repair some aluminum trim.

    Answer from pro:

    Thank you so much for your review John! If we are on site and we see a little something extra we can do for you we absolutely will! We appreciate that you acknowledge this. Happy Holidays Team Fixer

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2011

    Roof replacement

    Fixer on the Roof replaced our roof, which was badly in need of repair. We asked several roofers for quotes on the job, but Fixer on the Roof was the only company that provided us with pictures and a video of the roof along with their quote. We knew the roof was bad, but the pictures revealed a couple of holes! Fixer on the Roof put up a tarp until they came to start the job a couple days later. While removing the shingles, they discovered that we needed new plywood for the entire roof. But the company was very careful to contact us before completing this work to let us know of the increase in cost. Fixer on the Roof also found some structural problems with the roof of an enclosed deck in the back of the house, and replaced rotted joists, as well as the roof itself. They also put in several vents. They cleaned up very well after the job, and they were very easy to reach with questions. Our roof was a complete mess and now it looks great. We would recommend Fixer on the Roof to anyone in the area.

    Answer from pro:

    Hey Liz, Thank you so much for this great review! This is a roof that we are proud to say will last well beyond the warranties! thanks for choosing us! the fixer team

    Reply created 21 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2011

    Flashing repair

    I was in urgent need for a repair to a leaking flashing situation (due to substandard work performed by another contractor) and this company was the only one of 5 that would respond to my needs. Trish arranged for Arthur to come out and review the situation and provide me with a comprehensive solution with reasonable prices. The work was done efficiently, effectively and no sign that they had been on the roof. Arthur did excellent work and I would highly recommend this company going forward.

    Answer from pro:

    Thank you very much Michele, I am happy we responded to your needs but I am sad to hear that no one else did. Their loss is our absolute gain. take care The Fixer team

    Reply created 11 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2011

    Roof Repair

    When we needed a quick response to an emergency, Trish was the first roofer to act on our concern. With the problem identified and solved, that day, we were confident that we found the right team to replace our aging roof at a reasonable price. We received a timely and detailed quote, got pictures of our old and new roof, and most of all Trish and the team listened to our concerns. We are very pleased with the result and will recommend FOTR to any homeowner.

    Answer from pro:

    Thank you so much for your kind review Helen! It is a joy to work with a customer who takes charge of their home renovation project to ensure the highest quality standard is being practised. You made my job easier by spotting details and clearing up any missing details before any issues arose. I applaud you for working with us as you did! I think you would be an excellent project manager if you need a job in the future! take care The Fixer Team!

    Reply created 11 Nov 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Nov 2011

    Repair for small leak in roof

    Arthur was courteous, professional, good at explaining the problem. He showed pictures of the problem before and after repair. He discovered problem with chimney that also had to be fixed. This interrupted his work on the roof, but he came back promptly after the chimney work was done. All in all, I was pleased.

    Answer from pro:

    Hi Brian, Thank you for the feedback! Having other trades work with us to keep the homeowner happy is a constant issue in the trades industry. We are hoping to find and work with other masons whose quality of work matches ours, maybe this response will get masons to pair up with us! take care The fixer team

    Reply created 7 Nov 2011
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