Appliance Service Centre

Rating: 4.9 out of 5

Appliance Service Centre reviews (391)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 19 Oct 2015

    Fridge service call

    UPDATE BASED ON COMPANY RESPONSE: I have read their response and yes, Homestars did contact me as I was accused by Appliance Service Centre of not being a paying client. I provided a copy of the receipt and the review remains. The review was not posted immediately as I had a relative in the hospital and helping this company rectify their service was not a priority. I found the review request while cleaning out my mailbox recently, so posted a review. Lastly, I purchased the LG fridge after my old one (different manufacturer) couldn't be fixed (as detailed below). ORIGINAL REVIEW Please note - this company offers a $5 gift card for posting a 'top rated review' on this and other sites. I was appalled to receive the offer immediately after my service call, which was in July. The technician was polite and on time. I was disappointed that there wasn't a more thorough diagnostic process. He was prepared to order parts and quote a repair when I mentioned one new thing I had observed in that morning (and hadn't been able to share when I spoke with the company previously). He then said it couldn't be repaired. My concern is that they were ready to replace parts without having a way of finding out whether it would actually work. It would have been a huge cost out of my pocket if I hadn't noticed one small detail. My belief remains that paying for reviews skews the review scores of a company in their favor, which is a disservice to those searching for service providers.

    Answer from pro:

    It is true, for a limited time, we sent out an automatic email after every completed job suggesting that if the client feels we were worthy of a top rated review and cared to take the time to post one we would in effect buy them a couple cups of coffee. We also noted that if they felt we did not deserve such a compliment to contact us directly so we could make an effort to correct any faults on our part. Reputation is our most prized commodity and we take it very seriously. I'm sorry you weren't happy and even more so that you waited 3 months to express it and did so anonymously, depriving us the opportunity to attempt to correct our faults. We are not perfect but we don't hide when problems arise. We only ask our clients to be fair with us like we are attempting to be with them. I curiously noted that this reviewer also posted a negative review to Sears regarding an LG fridge on the same day. We actually do not service LG products and have not been able to verify that this person is even one of our past clients.

    Reply created 20 Oct 2015
  • Review from Customer of Appliance Service Centre
    Rating: 5 out of 5
    Review left on 12 Oct 2015

    Kenmore Washing Machine

    Quite happy. He showed up early was able to diagnose the problem. As it turned out we needed a new pump. He was honest and friendly. No pressure but gave me the facts and we were able to get a pump and replace it. Everything is now working again. :)

    Answer from pro:

    Glad to hear everything is working again and especially happy to hear that it was a positive experience.

    Reply created 20 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2015

    Wall Oven Repair

    I had John look at my Frigidaire Gallery wall oven. While the oven could not be repaired, due to an obsolete part, I did find him very helpful with regards to any questions I asked. He advised against buying a refurbished part as something else could fail in the oven. He listed a few brands i should look to buy and brands to stay away from. Nice of him to look at the broken appliance and advise me in my future purchase at no charge! Would certainly advise calling these guys for any Appliance repair.

    Answer from pro:

    Thank you for sharing your positive feedback.

    Reply created 6 Oct 2015
  • Review from Customer of Appliance Service Centre
    Rating: 5 out of 5
    Review left on 5 Oct 2015

    Front load Maytag Washer

    My Maytag washer was leaking so I called Appliance Service Center and they came out with in a few days. John X was the service tech, he was very professional, on time and fixed the leak in no time at all. The cost was reasonable and the service was Excellent!!!!! I would highly recommend this company and would use them again

    Answer from pro:

    We value your opinion and appreciate you sharing your experience!

    Reply created 6 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2015

    Dishwasher Service Call

    My 13 year old dishwasher quit working and after reading reviews of service companies, I e-mailed Appliance Service Centre. I was very happy with them right from the start. Once I e-mailed my request for a service call, I received a call promptly to set up an appointment. Due to my work hours, I was not able to have someone come until Saturday. I was paying a premium but knew that having someone come in on a Saturday, and I thought that the premium for a Saturday service call was very reasonable. Louis was on time and very friendly and polite. He was able to diagnose the problem right away. Due to the price of the part and the age of the machine, we decided to purchase a new one. Louis was very helpful with recommendations on a brand, where to purchase and what to look for in a new machine. Took the time to answer all of my questions. Hopefully I won't have to call for service for any of my other appliances for some time, but if I have to, I am going to call Appliance Service Centre.

    Answer from pro:

    We are very happy to hear that you'll be using us in the future.

    Reply created 5 Oct 2015
  • Review from Janet
    Rating: 5 out of 5
    Review left on 4 Oct 2015

    Fridge and dishwasher service

    Darcy came out to repair the water dispenser on my fridge. It turned out to be a very easy fix. He also sold me new filters at a very good cost and even installed one for me. He realized that my dishwasher did not need repair but explained to me how to get the best results with it. He was extremely courteous and helpful. He has a huge amount of knowledge which he was more than willing to share. He was very professional and tidy. I would definitely use him again and have given his name to a friend.

    Answer from pro:

    Thank you for sharing all the various positive aspects of the service you received. We're also glad to hear that you will use us again and have referred us to your friends.

    Reply created 5 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2015

    Washing machine

    My washing machine quit draining. Appliance Service showed up the same day. Mike quickly had the problem diagnosed. We had to wait a few days for the part to come in. Mike showed up right on time again and had the part replaced, the machine back together and running a test cycle within 1/2 hour. The final price was quite reasonable. Very happy with the customer service and work that I was given. It's nice to see that companies with great customer service and work ethic still exist!!

    Answer from pro:

    Thank you for sharing your positive feedback.

    Reply created 5 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2015

    Wall Oven Control Panel Replacement

    The repairman showed up on time and was very friendly. He knew what the problem was immediately and had a replacement part with him. It was a quick fix and I am very happy with the result.

    Answer from pro:

    We are thrilled to hear that we've provided the exact service experience we aim for.

    Reply created 5 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2015

    Dryer & Dishwasher Repair

    Dishwasher was leaking and dryer was not working. The technician came on time and figured out the problem quickly. The repair was done professional and fast. Thanks for the excellent service.

    Answer from pro:

    We appreciate your business and positive feedback!

    Reply created 5 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2015

    Oven glass door repair

    Tenant broke glass oven door on move out day (Monday). I emailed the same evening, received a prompt email back from the owner Terry requesting some information. They scheduled a repairman to come on Wednesday. Louis gave me a courtesy call 25 minutes before arriving and fixed the door within 30 minutes. What I paid was very close to what I was quoted in the email. Fast, efficient, polite, and professional. Wouldn't hesitate to recommend.

    Answer from pro:

    We value your opinion and appreciate you sharing your experience!

    Reply created 5 Oct 2015
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