We had initially signed a contract with another "Big Box" store window and door installation. The window was being installed in the master bathroom, which was being renovated. The door job was for our front entrance doors. This other company was not able to provide the doors that we wanted due to an irregular size (they did not do custom work) and they were holding up the window until we decided to go with their new (ugly) design for our doors. We decided that we were going to look elsewhere. Northern Comfort came recommended to use from good friends and so we called them. From our salesman, Rick, to the installers, we had a wonderful experience. The window looks amazing and the entire process was pain-free. They were even able to put a rush on the window for us without charging extra. It was installed when they said that it would be and we are thrilled with the final product. The front doors are equally stunning. The installers were professional, friendly and courteous. They even came back when they realized, very quickly, that they had forgotten to replace the tiny finials on the top of the door hinges. It would have taken us a long time to even notice, but the fixed the issue before we even realized that it was an issue. We will be contacting them again shortly for some other windows that need replacing and would not hesitate to recommend them to family and friends in the future.