Hi,
We bought a new home in Stouffville 5 years ago. The windows lost their seal insulation after 3 years, so we decided to replace them instead of trying to repair them. We contacted several companies and in the end we decided Northern Comfort was the best for us.
The Sales Rep (Peter Lalonde) was very good. He came and explained us all the details about the windows, insulation, panels, and so on. He even got a corner section of a windows, so we could see the quality of it. He mentioned the company was running a promotion at the time, a free upgrade to triple panel windows.
The company allowed us to pay in instalments, after an initial deposit. We went for a replacement of all windows, the patio door, the main door and the garage door. The crew came in as per schedule. They answered all our questions, made sure there was no previous moisture or leaking, and did a very good job.
We have over 16 windows: bay windows, arch windows and so on. So the sills, jambs and casings are all different. It took them 3 days to have almost all done. The only issue was that the factory sent a wrong window and we had to wait a few weeks to have the right part back. Other than that, things were smooth.
I already have recommended this company to my neighbours.
Alex Ramos
Invoice 112377