Plumbers Direct

Rating: 4.8 out of 5

Plumbers Direct reviews (174)

  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 26 Jul 2024

    Excellent Service

    We needed an additional sump pump with battery backup. PlumbersDirect provided excellent service, from the booking and fee quote by Joyce, to the installation by Tenzin, assisted by Jenaid. We've used Tenzin for years. He is highly knowledgeable and excellent workmanship.

    Answer from pro:

    Thank you for your review and for sharing your experience. We are thankful to have a fantastic team to provide you with advise and service when you need it! It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come!

    Reply created 1 Aug 2024
  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 7 May 2024

    Changing the Faucets and Toilet Repair

    PLUMBERS DIRECT is a one stop shop when it comes to your plumbing needs and requirements. They were early and on site to complete the job and no extra time needed. The faucets were changed and the toilet was repaired with 100% satisfactory. We highly recommend PLUMBERS DIRECT For your PLUMBERS needs. Not to mention, Joyce from head office was exceptional to coordinate payment and services.

    Answer from pro:

    Thank you for taking the time to share your experience and for choosing PLUMBERS DIRECT! We look forward to continue serving you for many years to come and appreciate your support!

    Reply created 9 May 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2024

    Plumbers Direct costumer

    Plumbing Direct, Is a company you can relay on. Joyce is very helpful and provides good suggestion in case of emergency. Thank you very much for your service. If anything goes down with plumbing, i call Joyce. Thx You truly Vizel

    Answer from pro:

    Thank you for taking the time for your review and for sharing your experience. We have a fantastic team to provide you service when you need it! It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come!

    Reply created 9 May 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2024

    Sunday morning basement drain flooding

    We had a major basement drain flooding and Joyce and Andrew handled the emergency repair quickly and professionally. Great customer service by both of them in a situation where we were desperate and couldn't run water or flush toilets at all in the house.

    Answer from pro:

    Thank you so much Don for your review and taking the time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team over the years. We look forward to serving you for many years to come. Thank you!

    Reply created 9 Feb 2024
  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 4 Nov 2023

    Great experience from start to finish.

    I knew (hoped) I would have a positive experience with Plumbers Direct from my first messages exchanged with Joyce. She was informative and helpful, giving me information about replacing my broken equipment at no cost due to Moen's fantastic lifetime warranty. I had no idea and would have unknowingly paid for the part had I used a different plumbing co. The quote I was given was very competitive so I was glad to be able to hire Plumbers Direct. Day of job went smoothly. Tenzin had to made an adjustment because the new part wasn't exactly the same as the old one but he dealt with it with a bit of extra work and a fair charge for the difference. The work (he also re-caulked the tub) was well done. I've not had to book a plumber up until now and I'm glad to know right away which company to call should I need one again. Thanks guys.

    Answer from pro:

    Thank you so much for your review and taking the time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you!

    Reply created 6 Nov 2023
  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 1 Nov 2023

    Plumbers Direct did a great job.

    Flawless communication and a fair price. Plumber and helper 900 for half day is ok. Even came up with a solution to save me 600 more in cost. I will be a repeat customer.

    Answer from pro:

    Thank you for taking the time to share your experience and for choosing PLUMBERS DIRECT! We look forward to continue to serving you for many years to come and appreciate your continued support!

    Reply created 2 Nov 2023
  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 31 Oct 2023

    Most trusted plumbers

    I trust Plumbers Direct and their technician Tenzen completely and have recommended them for several properties I manage as well as my own. Their prices are reasonable, fast response times and impeccable service. Highly recommend time and time again.

    Answer from pro:

    Thank you so much for your feedback and recommendation! We really appreciate you taking the time out to share your experience and look forward to serving you for many years to come. Thank you for your business!

    Reply created 1 Nov 2023
  • Review from Customer of Plumbers Direct
    Rating: 5 out of 5
    Review left on 13 Oct 2023

    Drain Smells

    Tenzin came to my house and immediately gave me a card. He was so thorough and checked all over my house . I would recommend this company.

    Answer from pro:

    Thank you so much for taking the time to write a review and share your experience! We appreciate your continued support and recommendation. We are grateful for the trust you have placed in Plumbers Direct, and our goal is to always provide the best services to valued customers like you!

    Reply created 16 Oct 2023
  • Review from Neil Hickey
    Rating: 5 out of 5
    Review left on 15 Sep 2023

    Toilet replacement - same day request

    Excellent customer service (big shoutout to Joyce). Plumber Tenzin was very professional and efficient. Contacted PD same day, discussed options etc.. Plumber Tenzin arrived with new toilet... toilet, installation and taxes included in the approx cost noted. Highly recommended and will certainly use their services in the future.

    Answer from pro:

    Neil ~ Thank you so much for your review for taking time to share your experience! We are thankful to have a fantastic team and it is truly our pleasure to provide service for you. We appreciate your continued support and recommendation to others and look forward to providing service to you for many years to come. Thank you for your business! PLUMBERS DIRECT "When ~~it happens we can help!"

    Reply created 18 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2023

    Excellent!

    If I could give twenty stars I would. I called with a toilet emergency and Joyce answered the phone! That in itself deserves five stars. Joyce listened to my problem and was kind enough to push my emergency to the top of the work list. Shortly, Tenzin arrived and got to work instantly. In only half hour we had a perfect flushing toilet. If it were up to Tenzin he would have cleaned my whole bathroom he was very thorough. This plumbing operation runs smoothly, professionally and at a very reasonable price.

    Answer from pro:

    Thank you Amy for your review and for sharing your experience. We are thankful to have a fantastic team to provide you with advise and service when you need it and when emergencies happen! It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come!

    Reply created 15 Sep 2023
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