Update: the Plumbers Direct response suggesting that the customer requested the part number once we sourced it, and said if we would not provide it she would be writing a review is a complete fabrication. I asked for any information they could provide about the part name and job to justify the $400 bill, to which I was told that they do not supply any information to customers after the initial diagnostic visit. Their dishonest response to this review is yet another red flag about this company - take your business elsewhere.
Experience was positive to begin with: responsive, quick service. However the pricing was astronomical and there was a complete lack of transparency and professionalism around the pricing:
- call out and diagnostic: $150 - this I understand
- the part (a shower cartridge) and job, which took 20 minutes total: $300 - how is this an acceptable price for a 20min job? I understand that the part took time to source (I was told they had to email two suppliers, attaching photos, and that this took lots of time) all we wanted was some transparency around the cost - why $300 for a job that took 20 minutes total (including payment)? The unprofessionalism I was met with when I asked this question, including answers such as after a [$150] diagnostic visit we do not supply any information - your shower is dripping - to which I replied yes, thats why we called you, we were aware that the shower is dripping, we are not asking you what the problem is and what part is required to justify the $400+tax bill). This experience was hugely disappointing given the reviews we had read and will make us very hesitant to give follow-up business to this company. A hugely disappointing end after a positive start.
When I asked for clarity on the $300 cost, I was told that they couldnt give me any details on the cost of the part itself (and refused to provide the part name).
