Vail Renovations And Handyman Services

Rating: 4.8 out of 5

Vail Renovations And Handyman Services reviews (167)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2019

    Bathroom renovations after roof leak

    I had previously hired Mr. Vail to investigate a mystery leak that was causing damage indoors. Impressed with his thoroughness, I didn't hesitate to hire him again to renovate our bathroom once the source of the leak was fixed. Again, I wasn't disappointed with the work and would not hesitate to hire Mr. Vail the next time I need his services.

    Answer from pro:

    Thanks for the feedback Let me know if I can help again

    Reply created 13 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2019

    Basement renovations

    Vail Renovations is an amazing contractor. I waited a little while to write this review as I wanted to see if there were going to be any issues with the job after completion. Everything was done in a very professional timely manner. I will be recommending Vail Renovations to everyone in the future.

    Answer from pro:

    Glad I could help. Let me know if I can help in the future

    Reply created 13 Nov 2019
  • Review from Alexander Babaris
    Rating: 5 out of 5
    Review left on 7 Nov 2019

    Balconies and rear structure

    My balcony in the front was cantilevered and required additional support. In addition, there was an unsafe structure on my house at the back. Bill worked to remove the structure, reinforce the two-story balcony, and put in a new balcony at the back. Most importantly, he worked to find things that would fit and be easier. He took the initial engineering drawings and worked the the engineer to find a solution that would be easier to implement and less invasive than what the engineer had originally provided. It was a real benefit.

    Answer from pro:

    Thanks Alexander for your great feedback. Glad I was able to make this a reality for you. Let me know if I can help again. Take care

    Reply created 8 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2019

    Kitchen Tile

    We have been so impressed with Vail Renovations and will definitely be having the owner Bill come back for future work on our home. Bill came on time daily and finished within the timeline needed. Thanks to Bill; the kitchen tile installed looks fantastic!

    Answer from pro:

    Glad to help. Love the pattern. Let me know if I can help next time. Take care

    Reply created 1 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2019

    Hardwood floor installation

    Bill is great to work with. He always strives to make his customers happy and wants you completely satisfied with the end result. He does great work for a reasonable price. I would definitely recommend him to a friend and hire him again.

    Answer from pro:

    Thank you for the great feedback and repeat business. I always do strive for perfection and it's great to hear. Let me know if I can help again

    Reply created 27 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2019

    Bathroom renovation

    We just had Bill complete a bathroom renovation for us. He did it in a timely and professional manner. His attention to detail and patience with our daily questions. He’s a good person very personable. We are planning a complete kitchen renovation and we will gladly be hiring him. Thank you so much for easing our concerns. This was a wonderful experience.

    Answer from pro:

    Thanks for the kind words. Glad it all went according to plan. Let me know when we can help again Looking forward to the kitchen

    Reply created 8 Aug 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Jul 2019

    Mixed perceptions

    Had bathroom and some work done in kitchen and found him to misrepresent himself. For example, we had purchased stone counters from a large company and he said he could get the same thing at a much better price "20% less:-so as we were not yet bound by contract, we went with him. In the end, the price we got from him was the SAME as the company. When I mentioned that to him, he replied that he was "surprised that his supplier did not offer a discount. In speaking to his supplier ( they only deal with contractors) I was told that contractors do get a percentage of sales for bringing in business in ( which I knew having worked in that business in the past) and as they only deal with contractors, no discounts are offered to individual clients. Another issue was the membranes that needed to be installed before putting any type of flooring. He charged an extra $500.00 which he had not account for (which is fair) for an area of 32 feet (size of bathroom minus the tub). As we were considering him to install another vanity (7 feet) which required the same membrane underneath, his price again was $500.00. When I asked how he came to that conclusion since the area was 13 feet, he replied he was tired when he did the estimate-yet the next day, he sent it again, unchanged. Least but not last, we needed wallpaper removal in a 10X10 bathroom (2.5 walls as others did not have any) and paint thereafter. His estimate for this came at $1,500.00 for this part of the job. We looked elsewhere and received an estimate for $800.00 from a recommended company, so we went with them . Interestingly enough, it took one girl and 5 hours to remove the wall paper, fix what needed to be fixed on walls and apply a coat of paint (including ceiling). She will be coming back to finish the rest when the rest of the bathroom are ready. Lastly, he failed to mention that he had scratched (2 small scratches on one of the drawers that could not be repaired with just paint)-did he not think I would notice this? I was able to get another drawer front to replace the damaged one. All in all, I did not find him to be meticulous for the work he does and have since hired someone to finish an area of back splash that was missing a tile and another larger area that was missing edging in the kitchen . I also found that he was not transparent with pricing and even deceitful (he really wanted that commission for the counters and he was going to say whatever he needed to get it, & at over $6000 for counters, not a bad commission!) and felt he was price gouging (which he can do -his prerogative and my right to refuse) . All in all, if you hire him, ensure you have a very detailed estimate which covers all costs, who will be doing the work ( He knew the condominium corporation required a plumber as he had to submit information about the plumbing company doing this work and of course charged us for it which is normal-however, one morning he said he would be installing the toilet but when he opened the box and it had additional parts not usually found with regular toilets, he had to call the plumber after all). Also beware that he can get you better prices-20% NOT.

    Answer from pro:

    Very disappointed in this review the original quote and job was to remove an existing bathroom on the 17th floor and assemble new. The additional cost was 500.00 in materials not including labor to install a sound proofing membrane as required by the condo corporation which was not know at the time of the site visit This issue was conveyed to the client and the extra funds were paid right away The plans for this bathroom changed by the day quite literally and when the promise of more work was given much more work was turned away With the large amount of indecisiveness in the bathroom more charges for almost 3 weeks of sporadic down time could have been charged and wasn't In order to stay on whatever timeline was left and not have to wait for the plumber to arrive in a couple days and relieve the stress of the whole renovation process on her elderly father I suggested taking a look at the toilet and if simple enough I would install it myself saving both time and money for her elderly father already stressed and once the box was opened it was discovered not to be a conventional toilet and it was decided to rely on the plumber after all As for the kitchen the countertops were chosen at Lowe's and when they mentioned the almost 2 month delay with Lowe's I offered my granite connections to help speed up the timeline and gave them the contact info along with a price upfront which matched Lowe's but could get it installed in approximately 10 working days This price was given by the granite company to the client and the client payed the granite company directly with no money changing hands through Vail renovations. Another delay was a discrepancy in price because when the final measurements were taken the edging was changed adding 2000.00 to the price and then changed back We do not accept commission or kick backs of any kind whatsoever and never have. All our costs are charged 100% to the client with no markup and even mentioning or accusing us of that is unfair Every job they wanted done was quoted and then changed multiple multiple times and when asked to quote was made to feel like a crook each time Lowe's or someone else came in to give a quote even though we were onsite The 500.00 for the second bathroom was to (supply and install) sound proofing and new tile in the vanity location so once again when that work was complete and they actually decided to move forward with the balance of the floor it would tie in properly and be at the proper height as there was only concrete slab under the existing and to add soundproofing and tile after the fact to the balance of the room changes the vanity elevation to a non-ergonomic height The two small scratches to the drawer were mentioned and a new drawer Face was ordered and we were to be called upon its arrival by the client to change it and that never happened Vail renovations works on pride of workmanship and 100% transparency and always when given discounts those discounts get applied to the clients final cost and not pocketed At the end of the day this client is very fortunate that we were so understanding and patient with the large scale indecisiveness and constant battle between family members changing plans hourly quite literally causing huge amounts of unrecoverable down time that wasn't charged back and maybe should have been as for the one girl removing wall paper patching and painting we did give a price and if a client can find cheaper than great and good for them but there's a difference between a fully insured company and a 20.00 an hour girl and also no timeframe was given for the work just a price which originally they requested we add another layer of drywall over the existing wallpaper and start from scratch and it was US who convinced the client that that was unnecessary and it could be simply removed. Which for all intensive purposes price comparisons on work that was never done shouldn't be included in this review and any defects weren't even brought to our attention and given the opportunity to address or fix The work was complete and paid in full with no mention of any defects or issues making this review extremely unfair and is more about work we didn't do than the work performed

    Reply created 10 Jul 2019
  • Review from Lori
    Rating: 5 out of 5
    Review left on 11 Apr 2019

    New door and installation

    I have used Vail Renovations twice now after seeing the work done for our son. Bill, the owner, is great to deal with and takes pride in doing a good job. I have a couple more things I want to have done, nothing major, and I plan to use Vail again. A lot of contractors aren't interested in taking the smaller jobs, but Bill always manages to fit those in to his schedule.

    Answer from pro:

    Tha k you Lori for your input and great review. Please let me know when and if you. We'd help in the future

    Reply created 11 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2019

    Tape, Mud, Paint Basement

    Bill was very punctual. Never missed any scheduled days or times. His quality of work surpasses the workmanship from the original home builder. My basement is now far better quality then the rest of my house :) Bill aimed to please, if we had any issue with anything he never hesitated and fixed it. Cleaned up as if he was never there. We are getting Vail Renovations to perform more work. It was a pleasure Bill. Thank You.

    Answer from pro:

    Thank you very much sir for the kind words. Glad it all came together. Same view at the end of the day. If you need help in the future don't hesitate to contact me

    Reply created 10 Apr 2019
  • Review from Sherry Wallace
    Rating: 5 out of 5
    Review left on 16 Mar 2019

    Basement Renovation

    Vail renovations is an excellent company. They are prompt, consistent, and do a great job. We've used him in the past and will use him again in the future. Thanks for a job well done.

    Answer from pro:

    Tha is for the great review and kind words. Let me know when you need help again. Enjoy the basement

    Reply created 18 Mar 2019