HomeOwner
Rating: 5 out of 5
Foundation Waterproofing and Weeping Tile Replacement
We found water in our basement and found out that the water was entering through our foundation. We called a few companies for estimates on our project. We initially thought that we would target the area that the water was entering from. We decided to be proactive and complete the repairs for three sides of our house as we have a deck in the back and we did not want to disturb it. From the initial meeting with Nico my wife and I were comfortable with him. He did not try to force additional work an he assured us that our project should be pretty straight forward and could be completed in a few days. The whole process was easy from our end. We had given them the green light to start the project and we did not know what to expect as this was something new to us. Aquatech schedule service locates for the next day. Nico called me and told me that a crew would begin the next morning. Igor the team leader assured me that any mess that they made would be cleaned up. That was one of my concerns as like many I have a neighbour that likes to complain. True to his word my driveway looked like it did before the project an the neighbours property looked like they were never there. Igor let me know that they would be returning the next day to continue working on the other side of my home. Day two went as well as the first day as they need access to my other neighbours property. They required a third day to finish my project as there was some hand digging required near the utilities feeding my house.
All in all, they replaced 150ft of weeping tile, repaired three cracks, installed a waterproofing membrane, regraded and levelled the ground in three days. Pretty impressive.
I understand that it may have cost a bit yet they have provided me with a lifetime warranty and now I dont have to worry about leaks in my basement again.
I would highly recommend Aquatech to anyone who requires this type of service. They made the process effortless from a homeowners point of view.
If possible ask for Igor and his crew as the were professional. I am Shute that their other teams are most like as good although I could only tell you about my personal experience.
Answer from pro:
Dear Cprespakis, We cannot express out gratitude enough! Thank you for your detailed review and feedback. We're thrilled to hear that Nico, Igor, and the crew provided you with excellent service throughout the entire process. We pride ourselves on being professional, efficient, and attentive to our customers' needs. We appreciate your trust in us and are glad we could exceed your expectations. Again thank you for your recommendation. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Hope you have a safe and happy Family Day ! Best Regards, AquaTech Basement Waterproofing Team
Reply created 16 Feb 2024