Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from Stephanie Davies
    Rating: 5 out of 5
    Review left on 26 Jan 2021

    Reverse Osmosis Water System Installation

    Zia did a great job of installing a reverse osmosis water system that we had previously purchased from a different company. It was installed neatly and hung where possible. It’s working great!

    Answer from pro:

    Hi Stephanie. That is great news that you are happy with the job that Zia did and with the quality of water you are now getting. It's also great that it could be hung: Saves space and there isn't any risk of knocking it over. Thank you for your business and for taking the time to send us a great review. Let us know anytime if you have follow up questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

    Reply created 28 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2021

    Water Softener

    Watermart made the replacement of our old water softener completely stress free from our initial call with Donna to the installation by Ken. Ken was professional, polite and punctual. He abided by all the Covid protocols. He left the space clean and took the time to explain the system to us.

    Answer from pro:

    Hi Rosa. It's great news that everything went smoothly and that you are happy with the result. Both Donna and Ken great people to work with - true professionals. I have passed on your kudos to them that they say "thank-you" in return. I'm also happy to hear that you feel we did everything cleanly and safely and that everything was explained in detail to you. Please get in touch anytime if you have questions. Many thanks! Dave, Donna, Ken and the rest of the Watermart Team.

    Reply created 26 Jan 2021
  • Review from Peter Slisarenko
    Rating: 5 out of 5
    Review left on 22 Jan 2021

    Water Softener Purchase and Install

    I can't say enough good things about my experience with WaterMart. I spent endless hours researching water softeners and non-salt alternatives, as my original plan was to buy and install myself or possibly rent. I was quite familiar with the varying costs of purchase and rental but in the end I decided against doing it myself and I found WaterMart on HomeStars. Fantastic ratings over several hundred reviews so I was confident they were a good choice. They did not let me down. Donna was fantastic. Gave me an estimate immediately over the phone that I thought was quite reasonable and I was pleasantly surprised the figure she gave me included installation and tax. There was never any pressure to commit or any attempt to cross sell a lot of add-ons. In the end the final invoice was actually a little less than the original estimate! Great communication up to install. They follow up after to make sure you're satisfied. Ken was the installer. Extremely nice man. Polite and professional. Explained everything very thoroughly. The install was neat and tidy. He left nothing behind. Took all cut pipes, pieces, trash etc with him because I did not even see it in the garbage can which I put right by the install location. All in all I am very happy with the product and the service. I am especially appreciative of their professionalism and that they care about your satisfaction. Great job!

    Answer from pro:

    Hi Peter. Wow! Thank you so much for taking the time to write us such a comprehensive review. It is such a great thing for us to hear as a team that someone spent "endless hours" doing research to finally choose us - and then to be totally satisfied with the results. As a policy we include installation and tax in all of our quotes. It is also a policy that we never try to up-sell anything. If it doesn't fit the customer's needs then it shouldn't be sold. More money right now is not usually good long-term business. Ken is our head technician and he is also a pleasure to work with. He does take real pride in his work. Even if this was not part of our policy I know he would do the same job regardless. I am very happy to hear that you are happy with both the product and service. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Ken and the rest of the Watermart Team.

    Reply created 22 Jan 2021
  • Review from Cam
    Rating: 5 out of 5
    Review left on 21 Jan 2021

    New water softener with media guard

    Very satisfied with Watermart and installer and salesperson George. Very knowledgable, affable they provided just the system we needed and the installation was quick and mess free. Would highly recommend this company and this technician.

    Answer from pro:

    Hi Cam. George is a technician with a great deal of experience. He has always been great with customers - so much so that this is not the first time he's been mistaken for a salesperson! We really appreciate your business, for taking the time to review us and for your recommendations. Please be in touch anytime if you have after-install questions. Always happy to help. All the best! Dave, George and the rest of the Watermart Team.

    Reply created 22 Jan 2021
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 12 Jan 2021

    Water Softener System

    Ken showed up on time for the scheduled installation. He was professional and knowledgeable. Before the job, he clearly explained what was going to do. After he finished, he explained what I need to be aware of in the future. The work was very clean, and the piping are easy to follow. Overall I’m very satisfied with the work, would definitely recommend. Worth mentioning he wore mask, and had shoes off during the installation.

    Answer from pro:

    Hello! It's always great to hear good feedback about our team. Ken is our Head Technician and has about 15 years of experience. I'm happy to hear that he was timely, informative, proficient and safe. He is also a great guy to work with, btw! Thank you so much for your business and for taking the time out of your day to write us such a great review. Let us know anytime if you have questions. Sincerely, Dave, Ken and the rest of the Watermart Team.

    Reply created 22 Jan 2021
  • Review from Jannette Connolly
    Rating: 5 out of 5
    Review left on 7 Jan 2021

    Servicing water system

    We were reluctant to have our filters changed because of the pandemic - we haven't really had anyone over all year! Zia arrived promptly, took all the precautions and we felt very safe the entire time. The work delivered by Watermart staff is always impeccable. Thank you for taking care of us!

    Answer from pro:

    Hi Jannette. Thank you so much for taking the time to write us a review and for your business. All of our technicians have families at home. And so it it is in everyone's interest to ensure that all safety protocols are followed to the letter: Gloves, masks, sanitizers and social distancing. Thank you for your business over the years. Please let us know if you have follow up questions. Sincerely, Dave, Zia and the rest of the crew at Watermart.

    Reply created 8 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2021

    Consistently exceptional service!

    I highly recommend Watermart and their exceptional customer service and quality of work. All of my interactions with the Watermart team over the last 12+ years have been positive and helpful. Thanks to Zia, who recently came to change the filters on my Reverse Osmosis machine - he arrived on time, was courteous and professional, completed the job efficiently, explained the follow-up and followed safety protocols. Thank you, Watermart! I appreciate your consistently outstanding work!

    Answer from pro:

    Hi Emma. Wow! 12 years and counting! Thank you so much for your business over the last decade +. I'm happy to hear that Zia was timely, courteous and professional. I'm also happy to hear that all was done in a way that you felt safe. Thank you once again for your business and for taking the time to write us such a great review. Please don't hesitate to get in touch anytime. All the best. Dave, Zia and the rest of the Watermart Team.

    Reply created 8 Jan 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jan 2021

    Maintenance of water filter systems

    As I am a new user of the existing two filtering systems at my new house, technician ZIA provided a nice job for me. He explained the working mechanism of the system clearly to me including functions of different parts and their maintenance needs and intervals. He performed his filter replacement jobs in careful and clean manner leaving no water stain behind him. He also recommended installation of minor improvement components for the system to work more securely.

    Answer from pro:

    Hello Joe. Thank you for taking the time to write us a review and for your business. We're are all so glad that you have decided to continue using the systems that were in your home. I do understand that we had a minor issue after the service. I do apologize for the issue and I am happy that we were able to resolve the issue quickly. I'm also glad to hear that Zia could recommend some improvements to to make the system consistently secure. Please let us know anytime if you have questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

    Reply created 8 Jan 2021
  • Review from Brian Condie
    Rating: 5 out of 5
    Review left on 3 Jan 2021

    Water filter

    Very good experience with this company, management and the way they explained and stood behind their product. Their technician (ZIA) that did my installation was also very good and on time and efficient.

    Answer from pro:

    Hi Brian. That is great news that your experience withe Watermart was positive. I'm happy to hear that all was well explained and that Zia was timely and did a good job. Thanks so much for your business and for taking the time out of your day to send us a review. Please get in touch anytime if you have questions. All the best. Dave, Zia and the rest of the Watermart Team.

    Reply created 8 Jan 2021
  • Review from Anna Taylor
    Rating: 5 out of 5
    Review left on 29 Dec 2020

    Excellent water purification/water filter company in Toronto

    Watermart truly cares about their customers and provides excellent service! This is definitely the go to place for the home water filtration or purification needs in Toronto. As I was looking to buy a Berkey purification system (which is a highly reputable and well-reviewed standalone purification system), I called Berkey (manufactor) and asked for the list of their distributors in Toronto, to which Berkey provided me with Watermart's contact information. I then purchased a Berkey water purification system and Berkey shower filtration system from Watermart. When I needed assistance to prime the water purification filters before using and was having a difficult time, Watermart's team went out of their way to help me during the Christmas holidays. Their staff provided to be very knowledgeable and truly caring about their customers. Thank you Dave, Alison, and Mike!

    Answer from pro:

    Hi Anna, I'm so glad we were able to get your system up and running for you. No worries about doing it over the holiday. As I said, I had to be in the office regardless - so it all worked out well. Thanks so much for taking the time to write us such a comprehensive review. Thank you as well for your business. Please get in touch anytime if you have questions. Sincerely, Dave, Allison, Mike and the rest of the Watermart Team.

    Reply created 8 Jan 2021