Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from Stephen Chang
    Rating: 5 out of 5
    Review left on 20 Dec 2020

    Water Softener Installation

    Made arrangements to install a water softener. Quote was reasonable. They actually came to install it 2 days after the call when someone else cancelled which was a delight. Ken came and was pretty efficient with his installation. Clean and tidy, and took his time to explain everything. Worked with me to do some additions to add bypasses to my water system which he was really patient with. Only wish is that with a PEX system, that the company better types of fittings or at least options to pay for the type of fitting you want.

    Answer from pro:

    Hi Stephen. Thank you for your business. I'm happy to hear that we were able to come earlier than expected. As you can imagine, things are pretty jammed this time of year with everyone trying to get their projects done before the holidays. I'm happy to hear that Ken did a good job and was patient and thorough. I will be sure to pass on your comments. Concerning the PEX fittings: I would very much appreciate your feedback. Please send me a message at dave@watermart.com and let me know what we could have offered. If there's an opportunity to change our process I'm all ears. Many thanks! Dave, Ken and the rest of the Watermart Team.

    Reply created 20 Dec 2020
  • Review from Riyadh Bseiso
    Rating: 5 out of 5
    Review left on 20 Dec 2020

    Whole Home Filtration + Standard Multi Stage Drinking Water Filter

    Watermart had reasonable prices compared to other competitiors, and I was happy with the company from the moment I spoke to Donna at sales. She was very genuine and helpful and she give me more than option without necessarily trying to sell me a more over-priced unit or solution if it didn't meet my requirements. I was able to book an appointment promptly and the technician Zia arrived on time and he worked to install the whole home filtration system + the water leak detector and shutoff (Flo by Moen) + drinking water multi stage system with fluoride filter and UV light. Zia was polite, neat, and did an excellent job. Overall I'm very happy so far, and their annual maintenance cost is also reasonable (they will call to remind you when the water filters are due for a change).

    Answer from pro:

    Hi Riyadh. Thank you for your business and for taking the time to write us such a great review. I'm glad to hear that you found us to be competitive and the Donna was helpful and straightforward. (The whole team agrees that it's definitely not about selling something expensive. It's about selling something that fits a customer needs and for them to refer you and then come back for filters and advice). I'm happy to hear that Zia did a great job and left everything neat and tidy. We look forward to maintaining your systems. Please get in touch anytime if you need us. Sincerely, Dave, Donna, Zia and the rest of the Watermart Team.

    Reply created 20 Dec 2020
  • Review from Sukhwant Budwal
    Rating: 5 out of 5
    Review left on 14 Dec 2020

    Water treatment for kitchen and bathrooms

    After the city had indicated that there may increased lead in the water after changing the municipal pipes I wanted something more than the simple water filter that they had provided. I found Watermart who did a great job of installing filters throughout my house as well as a reverse osmosis and remineralizer in the kitchen. They were quick too schedule an appointment and our technician, Ken, was very professional and did a very clean job. I would definitely recommend Watermart to friends and family.

    Answer from pro:

    Hi Sukhwant. Thank you for your business and also for taking the time to write us a review. It really helps! I'm so glad that we were quick to install some significant filtration that will do a thorough job removing all lead from your family's drinking water. Ken is a great guy to work with, has loads of experience and I'm happy to hear that you appreciated his professionalism. Finally, thanks for your recommendations - it's the best kind of new business to get! Please get in touch anytime if you have questions. Sincerely, Dave, Ken and the rest of the Watermart Team.

    Reply created 15 Dec 2020
  • Review from Mike Elliot
    Rating: 5 out of 5
    Review left on 12 Dec 2020

    Water Softener Install and Upgraded Media Guard

    Watermart is great! Donna-Maria was fantastic to work with and was very patient in explaining the details of the quote and answering my many questions. There was a bit of a concern as to where the softener would go (old house) but Watermart came on-site, took a look the situation and explained my options. Luckily I was able to put it in the preferred location. The installer, Kenny, was courteous and efficient. He was on site, explained the work he was going to do and walked me through the install, functions etc after he was done. I initially didn't see much of a difference between the hard and soft water so Watermart came out a second time to test the water, after I gave them a call about it. The technician Zia was efficient and confirmed the water hardness levels. He did a test in bypass mode and while the softener was running. To be honest, we only felt a difference about a week after installation. Maybe the system needed a bit of time to work through our pipes. Overall, it was a very good experience and top notch customer service. I'm very happy with Watermart and would recommend them to friends and family.

    Answer from pro:

    Hi Mike, We did have some doubt that we would be able to soften all of your outlets. I'm glad to hear that we were successful. Donna is a pleasure to have as a colleague. Kenny is our head installer and is a true professional. And Zia is also great to work with and knows his stuff. I'm so happy that you found the team a to be thorough and a pleasure to work with. I have passed on your kudos and they pass back their thanks. And yes, it will always take some time for the soft water to work it's way through a standard hot water tank such that you feel the results. Many thanks for your business and for your recommendations. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Ken, Zia and the rest of the Watermart Team.

    Reply created 14 Dec 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 12 Dec 2020

    Whole Home Water Filtration Installation

    Highly recommend Watermart. Very patient and knowledgeable staff. Installation went very smoothly too; Zia was very considerate of our house, made thoughtful recommendations based on the condition/location of our pipes and did a great job of the install (very clean layout). Thanks!

    Answer from pro:

    Hello! Thank you so much for your recommendation and for your business. It's great news to that you found us patient and informative and that your installation went smoothly. Zia is a super considerate and knowledgeable technician (I actually had him do the service at my own home recently). I'm thrilled that you felt he did a well organized and clean job. Please get in touch anytime if you have questions. All the best. Dave, Zia and the rest of the Watermart Team.

    Reply created 14 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2020

    Great product and install by Zia! Very professional and courteous!

    With many water filtration companies on the market, this one came recommended by a friend. A good product and installation by Zia - very professional and courteous. Thank you very much!

    Answer from pro:

    Hello PMI! Thank you for your business and for taking the time to write us a review. I'm happy that you are happy with your friends' referral of Watermart. Zia is a super guy to work with. We find him to be very diligent and is a great rep for the company. Please let us know anytime if you have follow up questions about your system or water issues generally. Sincerely, Dave, Zia and the rest of the crew at Watermart.

    Reply created 10 Dec 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 8 Dec 2020

    Great Professional work

    Great professional company from service scheduling to install and respectful of all Covid protocols. Our service call was delayed due to concerns but once scheduled Watermart Arrived on time, completed the job properly and was mindful of social distancing . Will definitely call them again for service.

    Answer from pro:

    Hello! It's music to our ears that you found that we did things professionally and safely. These are strange times for sure and it's important to everyone that we are mindful of everyone's health. I'm glad that you were happy with our service. We look forward to servicing your system in the future. All the best! Dave & the Watermart Team.

    Reply created 10 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2020

    Reverse Osmosis Install

    We found Watermart on Homestars when looking to install a whole-home water purifier. Through The whole process Donna was informative, helpful, and never tried to upsell. After an initial visit, we determined the whole-home option would be complicated given our finished basement and decided to go with a reverse osmosis purifier in the kitchen. Our installer Zia was timely, professional, and took the time to explain in detail the system. He even replaced the flex line to our main faucet as the seals had degraded over time. Fantastic service and fantastic result.

    Answer from pro:

    Hi Marilyn. It's so great to hear that you were happy with the help you got from Donna. She is great, isn't she? It is a company policy never to sell anything more than people are looking for. I'm sorry that we couldn't install the whole home system. Unfortunately, some basements are finished to the degree that it makes it impractical. But I am happy to hear that Zia was able to install your drinking water system and that you found that he valued your time and did a thorough job. Please don't hesitate to get in touch with anyone here if you have follow up questions. Sincerely, Dave, Donna and the rest of the Watermart Team.

    Reply created 10 Dec 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 16 Nov 2020

    Excellent service maintenance!

    Zia was great! He came in and was very professional and did a great job of fixing the water unit. Explained the system and how to maintain it for the future!

    Answer from pro:

    Hello! Zia is great and we all enjoy working with him. I'm happy to hear that your experience with him was positive. I'm glad everything is now fixed. Get in touch anytime if you have questions. All the best! Dave, Zia and the rest of the Watermart Team.

    Reply created 18 Nov 2020
  • Review from Jessica & Tommy Tam
    Rating: 5 out of 5
    Review left on 15 Nov 2020

    Water softener installation

    What an amazing experience it was with Watermart! The installation of the water softener began with George - he came to our home on time in the 1-hour agreed upon interval, assessed the situation in the furnace room, explained and answered my questions of the system and procedures involved, installed the softener with care, cleaned up the working area, taught me how to maintain the unit and the salt preferred. He was kind and patient in answering all of our questions. He also followed-up the next day to add a foam around the tubing to avoid direct contact with the metal vents. Thank you George for your time and efforts! Equally amazing was Donna - who answered our initial request for a water softener. She inquired about our home and offered an option that met our current and future needs. She was genuine, did not pressure us to buy, and allowed us to take our time to examine and review all options available to us. In the end, like many of the other homeowners on HomeStars and Google, we are extremely satisfied and happy with the service and products provided by Watermart. The team truly puts their clients first and offers a first-class customer experience!! We wish all the best to the Watermart team, on behalf of our family, and we look forward to working with you again on future water system needs for our family.

    Answer from pro:

    Hi Jessica and Tommy. Amazing! I'm so happy to hear that your experience with Watermart was "amazing". We are very lucky to have George on the team. He has about 15 years of experience, is very detail oriented and is a good guy. I'm glad to hear that your experience with him was very positive. Donna is also a great person to work with. I'm equally as happy to hear that your experience with her was a good one. As a policy we don't up-sell or pressure - this may be good for business in the short term - but creates negative energy and I don't think it's good for business in the long-term. Thank you so much for your business and for taking the time to write this review. It is very much appreciated by the whole team. Please get in touch anytime if you have questions. Sincerely, Dave, George, Donna and the rest of the crew at Watermart.

    Reply created 18 Nov 2020