Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from Nilia Dos Santos
    Rating: 5 out of 5
    Review left on 7 May 2020

    A highly recommended company that I am happy to recommend

    WATERMART came highly recommended to me by a colleague and I was not disappointed. Very detailed estimate that stayed accurate right to the end. All of my questions were answered quickly which was very helpful because we have not had a water softener before. No up selling and the water softener process was explained to us in great detail. After having had to replace several water appliances in the last two years I am looking forward to being able to keep appliances longer. I noticed the improved quality of the water immediately, especially with the washing machine and shower. When I had a silly question long after installation I received a call back very quickly from the owner. I was very impressed and would highly recommend this company.

    Answer from pro:

    Hello. Always nice to hear that we were referred - this is the best kind of testimonial. It is also great to hear that you were happy with the process. And yes, upselling may be a way to make some more money in the short term - but leaves a bad taste in everyone's mouth and, in my estimation, is not a good way to do business. I'm very happy to hear that you are satisfied withe the new equipment. Please let myself or any of our team know if you have follow up questions. Many thanks once again. Dave & the Watermart Team.

    Reply created 8 Jun 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 10 Mar 2020

    Water softener and water filter installations

    We installed water filters and water softener in our home. George was the BEST! He's so knowledgeable and kind. Thank you Watermart. It gives me comfort knowing my family, especially my baby and dog, are drinking clean purified water at all times.

    Answer from pro:

    Hello. Thank you so much for taking the time to write us a review and to give your kudos to George. George has TONNES of experience and we are very lucky to have him on the team. And yes, he's also a super good guy. Happy that we are helping your family with clean drinking water. Please be in touch any time if you have questions about your system. All the best. Dave, George and the rest of the Watermart Team.

    Reply created 8 Jun 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 5 Feb 2020

    whole home and reverse osmosis system

    scheduling was prompt and technician George explained the installation well. i appreciated having a chiller installed for the reverse osmosis system. what could have been very complicated was made straightforward and easy. thank you

    Answer from pro:

    Hello, I'm so happy to hear that George did a great job for you and that your chiller and reverse osmosis system are working well. "Straightforward and easy" is always good to hear. Please let us know any time if you have questions. All the Best! George, Dave & the rest of the Watermart Team.

    Reply created 21 Feb 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 31 Dec 2019

    Replacing a faulty control head for water filtration system

    I received my water bill a few weeks ago and it was almost five times my normal usage. After the plumber identified the water filter as the most likely culprit, I contacted WaterMart. The person answering my call quickly determined that a faulty control head in the water filter was the cause and immediately guided me over the phone to shut off the water filter. Dave, the owner, called me the next day to offer, without me even thinking about asking, to reimburse me the difference in the water bill compared to my normal usage for both the last and current billing cycles. He had also made arrangement for a new control head of a different make to be installed in two business days. Given that the manufacturer of the faulty control head refused to take responsibility for its product and I think (but not sure) that the warranty for my water filter had already expired, Dave could have easily told me that it was not his problem. Instead, he went above and beyond to promptly rectify the situation – at no cost to me - while he absorbed the costs of my extra water bill (about $1500), a new control head and the labor cost for the technician. These costs easily added up to or more than what I had paid for my water filter two years ago. Thanks so much, Dave. I really appreciate it.

    Answer from pro:

    Hi! Thank you for taking the time to write such a comprehensive review. The whole team very much appreciates it. The way I see it (the way I think everyone should honestly see it) is that If we recommend and install a piece of equipment that turns out to be faulty then it should be our job to deal with the manufacturer - not the customers. I am very glad to hear that we got everything running properly that you're happy. Please get in touch any time if you have follow up questions. Many thanks once again for the great review! Sincerely, Dave & the Watermart Team.

    Reply created 3 Jan 2020
  • Review from Johnathan Hunter
    Rating: 5 out of 5
    Review left on 23 Dec 2019

    Filter Change

    Everyone was polite and very professional. From the start at the office with Allison. Then the technician Samir who did an awesome job with my filter change. He arrived on time and finished the job in great time.

    Answer from pro:

    Hi Johnathan. Many thanks for your business and for your review. We are definitely fortunate to have both Allison and Samir on the team. They are true professionals (not to mention card-carrying members of the "good people society"). I'm very happy to hear that your recent service went well. Please be in touch any time if you have questions about your system or water issues generally. Sincerely, Dave, Allison, Samir and the rest of the Watermart Team.

    Reply created 28 Dec 2019
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 23 Dec 2019

    Reliable

    I have been a Watermart customer from almost when it opened for business in Thornhill, ON. Since then we have used Watermart for multiple homes, a cottage and most recently our office. In this case with a cooling unit and filtration system for drinking water, we've managed to replace the "Water Delivery" service with a far greener solution by avoiding the plastic containers and their delivery. After one year with our system our staff is most satisfied and loving the taste of our water. Our filters were just changed and as usual the service was professional and most courteous.

    Answer from pro:

    Hello. First off, many thanks for your business over the years. We actually opened in the early 90's - so this is about 25 years or so that we have doing business together. Many (many) thanks for your faith in us throughout the years, home to home, for your cottage and now for your office. And you're right - having a water system in the office is a much greener (not to mention much more convenient) office water solution. Thank you for this as well. Please be in touch any time if you have any questions about your systems. Always happy to help. All the best! Dave & the Watermart Team.

    Reply created 28 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2019

    New Water Filter Installation

    It was my first time doing business with Watermart. The booking process went smoothly, my questions were answered, different system options were given. The price was fair and the customer service was excellent. The installer Samir was extremely professional. He was on time, worked diligently, confirmed with me the work, the type of faucet I was choosing, he was very well mannered and left all the first time use instructions written for me. I highly recommend this company and if you can, request Samir!

    Answer from pro:

    Hello ATP! Thank you so much for your kind review. I'm very happy to hear that we were able to answer all of your questions, gave you some good options and offered great service. Samir is a super guy and we're lucky to have him on the team. I have passed on your kudos and he passes back his thanks. We all thank you very much for your business, your review and your referrals. Please let any of the team know if you ever have follow up questions. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 1 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2019

    Water filter servicing

    My interactions with Watermart have been really positive. They come to clean and service my water filter once a year and everyone I've dealt with has been pleasant and professional. When something goes wrong, they make a genuine effort to make it right.

    Answer from pro:

    Hi Alice. I'm happy to hear that you have been happy with the service we've done every year and that we have now solved the issue with your water system. It was a pretty uncommon part but I'm glad we were able to source it relatively quickly and get it installed. Please be in touch any time if you have follow up questions. Sincerely, Dave & the Watermart Team.

    Reply created 24 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2019

    Water Filter

    George the technician came on time and was very knowledgeable . He was very pleasant and respectful. I felt comfortable being around him. I would recommend him and the company any day. Thanks George.

    Answer from pro:

    Hi Rukhsana. Many thanks for your business and for taking the time to write us and George such a great review. George is an experienced technician and we feel grateful to have him on the team. We're happy to hear that you were impressed with his professionalism. Please be in touch any time if you have questions about your water system. Sincerely, Dave, George and the Watermart Team.

    Reply created 8 Nov 2019
  • Review from Robert
    Rating: 5 out of 5
    Review left on 16 Oct 2019

    Water filtration annual replacement

    Watermart continues to do a fantastic job for us. We have a full house water filtration system that removes solid sediment particles plus chlorine and chloramine. We also have a whole-house fluoride filter, and a UV filter for possible microbial contamination. This means that we have sparkling clean drinking water plus this amazing water running through all our sink and shower taps. We have been using Watermart for many years, always with complete satisfaction. Our latest annual filter replacement was done by George who did an absolutely great job - punctual, very pleasant. He really knows his stuff. He did a quick reassuringly neat job that left us 'good to go' for another year. We have been recommending Watermart for years, and hope to get George back again. Watermart's maintenance and administrative staff are simply the best.

    Answer from pro:

    Hello Robert and Rosemary. As usual it was a pleasure doing business with you. I'm so glad to hear that all went without a hitch and that you are happy with George's service (he really is a good guy who really know's his stuff!). Many (many) thanks for the glowing review. Please be in touch any time if you have questions. All the best! Dave, George and the rest of the Watermart Team.

    Reply created 22 Oct 2019
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