Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 11 Apr 2018

    installation and filter change

    Had filters installed 1 year ago and almost a year to date Watermart called and set up an appointment to replace filters Great company clean install courteous people very punctual I would highly recommend Watermart for all your water filtration needs

    Answer from pro:

    Hello. Thank you for your business and for taking the time to write us such a great review. I'm very happy to hear that we were on the ball regarding your service - no one likes waiting for a technician to arrive in a 3 hour window - and no one likes it when a technician leaves a mess. So I'm glad to hear that we were timely and clean. Please let myself or any of the team know any time if you have follow up questions. All the best. Dave.

    Reply created 11 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2018

    Whole Home Filtration System

    After a 3 month ordeal with my existing dealer, we decided to call Watermart and install a new system. Within a day, Ron was onsite sizing the new system and provided recommendations and a cost estimate. A few days later, Ron delivered and installed the system. The work was done efficiently and with a high degree of professionalism. A day later, we called Watermart to complain about a drainage issue. Ron was on site again the next day trouble shooting. Turned out that the drainage issue had nothing to do with the new system, Watermart didn't charge us for the follow up visit. The entire process from order to install was first rate. Couldn't ask for any better service! Thanks Ron and Dave.

    Answer from pro:

    Hi Sheldon. Well, what can I say? That company's loss is definitely our gain. I'm very happy to hear that you were satisfied with Ron's recommendations and professionalism. He is our head technician and we are very lucky to have him onboard. I'm relieved to hear that the issue with the drain wasn't anything to do with the work we did. But it is totally understandable why you would think so and it would be unreasonable of us to charge you when you gave us some good business and the we're often in your neighbourhood regardless. Please don't hesitate to contact myself, Ron or any of the Watermart Team any time if you have follow up questions. All the best. Dave.

    Reply created 10 Apr 2018
  • Review from John Romanetti
    Rating: 5 out of 5
    Review left on 5 Apr 2018

    Water filtration, Pentair under sink reverse osmosis

    From start to finish this organization was stellar. We revied 4 providers before making a decision and Watermart was head and shoulders over all the rest; providing information, knowledgeable, no pressure, attention to detail, can't say enough. In a day and age with so many questionable providers Watermart truly is exceptional. A very big shout out and praise to Donna-Marie and Dianna. You give a whole new meaning to custermer relations and service. BRAVO !!

    Answer from pro:

    Stellar! Now there's a word that we're excited to hear. It definitely is satisfying that you investigated multiple companies such as ours prior to making your decision. But it is even more satisfying to hear that after such a thorough vetting process that we didn't let you down. I have passed on your kind words to Donna-Maria and to Diana who pass back their thanks. Please let any of us know any time if you have follow up questions about our water system or water issues generally. Sincerely, Dave and the Watermart Team.

    Reply created 10 Apr 2018
  • Review from Bill in Toronto
    Rating: 5 out of 5
    Review left on 30 Mar 2018

    Regular RO service - Lack of water volume

    When we called WaterMart for regular servicing of our RO system, we mentioned a recent problem with lack of volume from the tank; we could not even get 1 litre of water for our kettle. I was sure there was a problem with the water pressure in the tank. Diana came on Feb.16th/18 and changed the filters. I wanted to make sure that the volume problem was fixed, and Diana confirmed that the pressure of the tank was good and that the volume problem was likely caused by the old filters. Two hours later when draining the tank as told, we realized we still had the same volume/pressure problem! I called right away and Hugh said that Diana was not available to come back and that we should just see how it went over the weekend. The problem didn’t magically go away over the weekend! (All this was quite disappointing as we were having a party on the 19th and wanted to have plenty of RO water.) When Diana came back on Feb.28th, she replaced the tank and our problem was solved. Apparently the tank was an older model and the bladder had malfunctioned. We have both good & bad feelings about this experience with WaterMart. What helps is that we received a 15% discount on everything, and were not charged a 2nd service call. On the other hand, we feel that our problem was not taken as seriously as it could have. Dave, the owner, has consistently been helpful, fair and honest with us. Diana, the technician, was friendly yet professional. Considering everything, we feel inclined to rate Diana’s services and the company highly. We would recommend them to anyone asking about water systems.

    Answer from pro:

    Hi Bill. First off, I'm very sorry that we didn't nail down the problem on the first try. I'm also sorry that you were forced to wait through the weekend (and through your party) for us to come back and get it right. I hope that you had enough water to make it through. The 15% discount is the least we could do given the inconvenience we caused. I appreciate you taking the time to write out your experience and I have shared it with the team such that we can avoid making a similar mistake in the future. I also appreciate you giving us as high a rating as you did - I'm quite I would not have done the same in a similar circumstance. Thank you once again for your patience during this fiasco. Please let me know any time if you experience similar issues or have more constructive feedback to share. Sincerely. Dave.

    Reply created 3 Apr 2018
  • Review from Frank Goldstein
    Rating: 5 out of 5
    Review left on 30 Mar 2018

    Water Softener

    We had 4 quotes and Watermart stood out easily on customer service, thanks Donna, and amazing technical service, thanks Ken! Donna was prompt answering all my needs and Ken came over to the house when I was not sure about the best place for installation. The entire process was simple and easy and above all we love our new Fleck water softener from Watermart! Thanks!

    Answer from pro:

    Hello Frank. That's great to hear that out of 4 competitors our customer service stood out. I've passed on your comments to Donna to Ken and they both pass back their thanks. Great to hear that the process was "simple and easy". I'm so glad your softener is working as well as promised. Please let myself or any of the team know if you have follow up questions. All the best. Dave.

    Reply created 3 Apr 2018
  • Review from Mark from Toronto
    Rating: 5 out of 5
    Review left on 30 Mar 2018

    Water softner

    Watermart is the "Rolls-royce" of home water system suppliers! We purchased a water softening system for our home after researching the benefits of having such a system. When we googled "water softening Toronto" Watermart came up on our search and we were impressed by the content of their website. Being the sceptic that I am I also googled "watermart reviews" and the homestar website came up. There were so many glorious reviews from past customers and they seemed to be a very professional business. We decided to inquired about possibly purchasing a system from them. We emailed the company and Donna-marie replied back to us with everything we needed to know about what options were available to us. She was great to deal with and answered all our questions accordingly. After a few days of discussion we decided to install the FLECK water softening system for our home. Donna sent us an estimate and coordinated an appointment with Ken the technician at our earliest convenience. Ken arrived at our house on time and kindly went over the scope of what he was going to to do and how long it was to take to get the job done. Ken was super professional and was very patient answering all our questions and concerns about how the system works and how to maintain it. He worked very efficiently and tidy and before we knew it had the system up and running. He also gave us his business card in case we had any questions in the future. An honorable mention goes out to Hugh who we also spoke to us on the phone when we had questions about purchasing the system. Overall, we were very happy with watermart throughout the entire process and are confident that after you choose them you will be writing a great review about them too for the next lucky customer to see. Keep up the great work guys! Superb company!

    Answer from pro:

    Wow Mark! "Rolls Royce" - what a fantastic complement. Thank you so much for the kudos! I'm glad to hear that you found our website to be helpful. It's a continual work in progress and it's nice to hear that you approve of the direction. I'm also happy to hear that Donna was informative and professional and that Ken was prompt and thorough (and tidy - always something people appreciate). I've passed on your kudos (just like for the others) to Hugh as well - a good guy to deal with in person and over the phone. Thanks so much for taking the time to write such a complimentary review. Please let any of the team know any time if you ever have follow-up questions. Sincerely. Dave, Donna, Ken, Hugh and the rest of the Watermart Team.

    Reply created 3 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2018

    Water Filter Service

    Great customer service from my initial phone call and even better customer service when the technician Diana came to change the filters. She educated me on the entire system and made sure it was functioning properly. I would definitely recommend Watermart

    Answer from pro:

    Hi Nick. Thanks so much for your business, your great feedback and your recommendation. I'm happy to hear that you got a thorough water system education from Diana. Please let myself, Diana or any of the team know if you have questions. All the best. Dave.

    Reply created 3 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2018

    Well water system service

    Very timely on arranging service appointment. Service technician Diana was right on time, was very cordial through the appointment, and was very organized and clean in the work she had to do.

    Answer from pro:

    Hi Steve and Tammy. I've just checked out your history with us. 2004! 14 years and counting! Thank you so much for your business over the years and for taking the time to write such kind words. I've passed on your kudos to Diana and she passes back her thanks! Please be in touch any time if you have questions about your water system or water issues generally. All the best. Dave, Diana and the Watermart Team.

    Reply created 26 Mar 2018
  • Review from Silvio Taglieri
    Rating: 5 out of 5
    Review left on 22 Mar 2018

    WHOLE HOME FILTRATION SYSTEM - CARBON

    Diana did a fantastic job installing the system and explaining it to my wife and I. My 3 year old son and 90 pound rottweiler treated her like she was family that is how comfortable they were with her. Look forward to her next visit or anyone from Watermart in 3 years when the water filter is due for a change. Thank you to Donna as well for explaining the process to us when we first called a couple of months ago. Thank you Diana, Donna and all of the Watermart team!

    Answer from pro:

    Hello SFT. Many thanks for your business for the last 16 years! I'm very glad to hear that Diana was great with your son and your dog. I'm also happy to hear that everything was thoroughly explained and that Donna was able to explain the process to your satisfaction. Please let any of us know any time if you ever have follow up questions. Always happy to help. Thank you once again. Dave, Diana, Donna & the Watermart Team.

    Reply created 23 Mar 2018
  • Review from Neil
    Rating: 5 out of 5
    Review left on 22 Mar 2018

    Service of under sink three stage filtration

    Incredible service and quality product. Diana was outstanding. I've been using these folks for years and they always do a great job. Quality of the water has been noticeably better ever since I moved from my jug filter to the undersink three stage filter. I highly recommend this company as they are the best in the city.

    Answer from pro:

    Wow, Neil, thanks! - both for taking the time to write us such a stellar review and for your business over the years. I'm very happy to hear that you were happy with Diana's service. She's relatively new to the team and it's always a plus to hear positive feedback. Please be in touch any time if you have follow up questions. All the best. Dave.

    Reply created 23 Mar 2018
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