The Mold Guy, Mold Detection & Removal

Rating: 4.9 out of 5

The Mold Guy, Mold Detection & Removal reviews (727)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2016

    Mold Remediation

    My husband has had pneumonia 6 times in six months due to some health issues. When we found out we had mold in our attic, we were concerned that this was part of the underlying issues. The Mold Guy staff prioritized our job, was responsive with email exchanges and delivered everything that was on the quote. The staff were friendly and clear about the work that was done. They even arranged a lab test to determine what type of mold was present. I would recommend The Mold Guy for any remediation needs you may have.

    Answer from pro:

    Thank you! We a truly thankful that you chose the Mold Guy for your mold removal services. thank you Thank you for taking the time to write us a review. Take care Kay, Brittany, Phil ,Lucas & Alan

    Reply created 4 Aug 2016
  • Review from Kyle
    Rating: 5 out of 5
    Review left on 30 Jul 2016

    Full Basement Tear-out and Mediation.

    We had the misfortune of finding mold in our basement carpets over the holidays. We gave the Mold Guy a call and they had a team over the next day to give us a quote. They gave a detailed quote with 2 potential ways to proceed. Remove flooring only, or a floor to ceiling gut job. We chose option 2. They had a crew of guys, very professional. (Listen to great music,) over the next day to get going. It was pretty clear early on that the basement was built like a tank several times over and the 2 days they had quoted for would clearly not be enough to remove all the construction material. . Not their fault. Just bad luck on our end By lunch time on day three, I started to get nervous. it didn't look like the destruction phase would get done in time to clean things up. I couldn't afford to add another day to the job. This crew of guys (I honestly can't believe I forgot names. These dudes were great) worked all day and all night. I think it was 2am before they rolled out. Only to arrive the next morning to start the cleaning process. I brought in a third party Air tester to test the new clean air, and his results showed very minor remnants. Ross sent the crew back the next day to scrub everything down again and run the fogger for a few hours. Not a question was asked. They came and went and the follow up test passed with flying colours. I'm not sure why it took so long to write this review. But I would definitely recommend The Mold Guy. even though it's never the easiest decision to make when a company like this is required. Thanks again for your help guys!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2016

    Fantastic. Have used them 4 times with 2 more jobs to go!

    So so great. I have been looking to buy a house, but have a severe allergy to mold. Ross came in to do an inspection before we put in an offer 3 times, the results always came back quickly and were easy to understand. I met Ross on the last inspection and he took me around the house, showing me specifically areas of moisture, and giving me ideas on how to repair. On one occasion we were very tight for time, so I booked a rush order and they had my results to me by the next afternoon! I also just want to mention that Kay was the one helping me figure out my rush order, and was also fantastic. My mom has recently found what looks like mold in her house. As well, my boyfriend and I finally found a house and need to have one more inspection done. We will 100% be using this company for both issues. I am so impressed with their service and could not be more pleased! Thanks Ross and Kay!

    Answer from pro:

    Thank you ! You are amazing... We are so pleased to be of help to you! Thanks very much Kay,Ross & Brittany!

    Reply created 4 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2016

    demolish basement interior and treat mold

    This company was wonderful to deal with, very accommodating, knowledgeable, and friendly. The job was done quickly by 4 hard working guys to complete the work over 2 days. Ross obviously is very experienced and answered many questions to my satisfaction. Kate and Brittany in the office were also very helpful. ( Another company came in first and gave me a ridiculously high quote for this job.) Very helpful group of people!

    Answer from pro:

    Thanks Heather! The Mold Guy team prides themselves on doing a great job every time! Thanks so much for your support & business Take care the Mold Guy Team

    Reply created 4 Aug 2016
  • Review from Customer of The Mold Guy, Mold Detection & Removal
    Rating: 4 out of 5
    Review left on 19 Jul 2016

    mold removal

    They provided a quote and did the work for the quote. They were very professional and personable. The insurance company approved them as well. They completed the work on a timely basis.

    Answer from pro:

    Thank you. We aim to provide exceptional, professional services. We strive to always be on time and on budget , when it comes to our mold removal services. Thanks very much Kay & Brittany & The Mold Guy Team

    Reply created 20 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2016

    Indoor Mold Test

    Ross came and conducted the indoor air quality test quickly after booking the appointment. He was personal and professional, answering all of my questions. Happy to say that the house is clear. Thanks all!

    Answer from pro:

    You are very welcome Rob. Thank you for choosing the Mold Guy for your indoor air quality test. Take care & enjoy your summer! Kay & Brittany

    Reply created 20 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2016

    nullset@sympatico.ca

    We had mold in our attic and one bedroom. Two of their guys came in and cleared it all out in about four hours. They were friendly and professional. We are very pleased with the work done.

    Answer from pro:

    Thanks Ronald, it was a pleasure working with you! Kay

    Reply created 20 Jul 2016
  • Review from Customer of The Mold Guy, Mold Detection & Removal
    Rating: 5 out of 5
    Review left on 13 Jul 2016

    Home check up

    The mild guy that came to our house was very personable and professional. He checked our entire house for any problems. He suggested preventative measures and easy fix solutions. We were lucky and didn't have a problem but his assessment put our minds at ease.

    Answer from pro:

    We are pleased The Mold Guy was able to ease your mind about your possible mold issue and offer preventative measures and solutions during your mold inspection. Thank you so much for choosing The Mold Guy and for the great review! - Brittany and Kay

    Reply created 13 Jul 2016
  • Review from Customer of The Mold Guy, Mold Detection & Removal
    Rating: 5 out of 5
    Review left on 12 Jul 2016

    Mold abatement

    Our attic needed to be mold free before attic insulation was installed. The Mold Guy team was very knowledgeable, efficient and reliable. I hired them for this job, because the year before they checked out our basement when I was worried we had a problem, and they didn't suggest work because the inspector didn't feel it was warranted. They don't try to panic you, the way I've heard some other mold companies do.

    Answer from pro:

    Wow thank you so much for your review!! We do our best to provide an honest and reliable mold inspection service. Thank you for calling the Mold Guy for your attic mold removal! - Brittany and Kay

    Reply created 13 Jul 2016
  • Review from Frank Nitti
    Rating: 4 out of 5
    Review left on 12 Jul 2016

    Attic

    Did a great fast efficient job.early all explained and done as explained, clean,neat and precise. Price was good too,with certificate of clearance. Good work Ross Sullivan, office and team. Cheers Frank

    Answer from pro:

    Thank you Frank! The Mold Guy takes a lot of pride in offering an efficient and affordable attic mold removal service. We are very glad you were pleased with your experience. Thank you for the review! - Brittany and Kay

    Reply created 13 Jul 2016