Master Drain & Water Works

Rating: 5 out of 5

Master Drain & Water Works reviews (399)

  • Review from Nitch
    Rating: 5 out of 5
    Review left on 16 May 2019

    Replace Sump Pump check valve and install battery backup

    Vitaliy and his team are great to work with. From initial quote to speed of estimate and service they did a great job installing a battery backup for my sump pump. The plumber who came to do the job, explained everything in detail, made sure to triple check that everything was working fine and left the work area clean and spotless. Highly recommend.

    Answer from pro:

    Hi Nick, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2019

    Back water valve installation and main pipe replacement

    Vitaly and his crew are responsive, efficient and professional! The best way to evaluate is to wait for the aftersale service and this guys are awesome!! After the main pipe was replaced, I noticed a small leak comming from one of the joints close to the meter (it happens!). So I call vitaly, and his guys were there within 10 minutes!!! No questions no excuses. They apologized for the leak and fixed it right away. Fenomenal service and job quality!

    Answer from pro:

    Hi H, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2019

    Drain replacement

    I called Vitaly at Master drain re a blocked drain. He arrived within three hours and located the problem, a collapsed drain and root blockage. He and his crew returned the next day and replaced the pipe and installed a back flow valve. All work was done quickly and on budget.

    Answer from pro:

    Hi Denys thank you for helping us spreading good word about our work, it helping other people to find proper contractor for their jobs. Thank you

    Reply created 10 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2019

    Dedicated Service

    Master Drain was under contract to do some work next door and the contractor offered to do some similar work for us. This ended up being a replacement of lead pipe from our basement to the city property-line, the installation of a backwater valve in the basement, and a drain replacement. We took the contractor up on his offer, and for the most part were satisfied with the work and the manner in which it was done. However, a small number of things still needed to be attended to and there was never any follow up from the contractor. The contractor made it appear as if he were in charge of the work being done by Master Drain and once I let Master Drain know about the remaining issues to be attended to, they immediately responded. They really care about their work and I would recommend them to anyone.

    Answer from pro:

    Hi Andrew thank you for helping us spreading good word about our work, it helping other people to find proper contractor for their jobs. Thank you

    Reply created 10 May 2019
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 6 May 2019

    Replacement of sewer pipes

    We recently (Apr 2019) hired Master Drain & Water Works to undertake the replacement of the broken clay pipes in our basement. Vitaly's quote was very competitive and workmanship superb. His knowledgeable crew arrived as planned each day until the job was complete. Their professionalism and tidiness were very much appreciated. We received follow-up calls from Vitaly to ensure we were satisfied and to answer any questions. We are extremely happy we chose this company and will certainly use them for any future plumbing issues. We highly recommend Master Drain & Water Works. You won't be disappointed!

    Answer from pro:

    Thank you for helping spread good words about our work, it helps another people find good contractor.

    Reply created 7 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2019

    Clear driveway drain that was clogged with 3ft of debris

    Extremely satisfied with Vitaliy and his team. They are on time and on budge. They also went extra mile in their work. The drain in our driveway was blocked and water were building up during a heavy rain. Vitaliy’s crew came on the same day I called, which was a Saturday. They pumped the large pool of water away from the drain. We found out that our drain had about 3 feet of muddy debris and leaves in the bottom of the manhole. They were working to clean it out even in the rain. After clearing the debris and snake the pipe, the crew added an intake pipe to make future snaking of the pipe easier. I would not hesitate to recommend Master Drain & Water Works to family and friends!!!

    Answer from pro:

    Thank you Q for spreading good words about our work, it helps people to find good contractor to do their jobs

    Reply created 30 Apr 2019
  • Review from Rob Fraser
    Rating: 5 out of 5
    Review left on 16 Apr 2019

    Repair underground pipe in basement, install back water valve

    We had a drain backup in the basement and when I called Vitaliy, he had a technician, Walter, come over almost instantly. Walter brought in his special camera and tool and identified the problem very quickly. We agreed to have the work done, along with a back water valve to prevent a sewer back up. Walter created a small, enclosed work space in the basement where he had to dig up under the basement floor and when done, you would hardly know he had been there as it was left squeaky clean!!! Plus, everything was done sooner than promised. What a great experience dealing with this company - hugely recommended!!!

    Answer from pro:

    Hi Rob, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2019

    Basement leak

    This company was recommended to me by another plumber, as they handle basement leaks. Vitaliy was very communicative, took photos to explain the work to me, and took me through every step of the way. His team was prompt, cleaned up well each day of work, and were extremely polite and helpful. I am confident that my problem is solved - I know what was wrong, what it looked like and how he solved it. Somehow, paying for this work that nobody will ever see was made less painful because of the process that I went through with Vitaliy and his crew.

    Answer from pro:

    Hi Deyto, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from greg carson
    Rating: 5 out of 5
    Review left on 26 Mar 2019

    Back water valve, and main drain repair

    I had a back water valve installed, and was impressed with how professional the guys were. So, I didn't think twice about calling Vitaliy when I needed another plumbing repair. He responded quickly, and it was determined that some of the old clay drain pipes were broken. His guys were punctual, polite, and efficient. They also did a very good job of cleaning up after the work. Vitaliy is also very helpful with getting all the approved paperwork for the city rebates. I would definitely recommend Master Drain.

    Answer from pro:

    Hi Greg, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 11 Mar 2019

    Drain Inspection

    We bought a new house and on the inspection it was recommended we get the drains looked at. Vitaliy was excellent! He was easy to get in touch with, knowledgeable, and took the time explain what he was doing. Highly recommend him.

    Answer from pro:

    Hi, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
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