Master Drain & Water Works

Rating: 5 out of 5

Master Drain & Water Works reviews (400)

  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 13 Mar 2017

    Snaking and installation of backwater valve.

    I experienced sewage backup and called a local plumber, who could not help as he was understaffed. I remembered using a plumber Vitaliy in the past and found his number called his company. Even though Vitaliy was overwhelmed with work, he said that he would do whatever he could to help me in my emergency situation. Within two hours a plumber arrived, accessed the situation and snaked my drain. I requested a call from Vitaliy and he and I discussed backwater valves and I agreed to purchase it. Vitaliy helped with the city permit, inspection and Subsidy Program. The installation and cleanup was completed within 3 working days and I am happy and satisfied. I highly recommend this company.

    Answer from pro:

    Hi Dear thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their jobs.Sorry for late respond. Thank you

    Reply created 4 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2017

    Dependable, great quality at great price

    Before I called Master Drain and Water Works company I had been through 3 or 4 plumbers/companies looking to clean a very narrow section of the pipe which cased my shower back up and sent dirty water from the washing machine to the shower. Master Drain and Water were the 1st who fixed it. They were very prompt, flexible with the time and arrived on time. The work was done, water flow is perfect. The plumber also looked at the other pipe connection, tested all the drains and gave me good advice on the potential problems. I would highly recommend Master Drain and Water Works.

    Answer from pro:

    Hi Olga thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their jobs.Sorry for late respond. Thank you

    Reply created 4 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2017

    Sewer pipe & drain replacement, etc.

    I was having problems with my drain. Vitaliy of Master Drain & Water Works, returned my call in very short order, arrived when he said he would, completed the job according to the estimate he provided, and ensured that the workmen completed all tasks, including cleaning up the job site. His workmen were professional and very considerate of me and my home. I also appreciated his making me aware of rebates that I might otherwise not have been able to take advantage of. Thank you, Vitaliy.

    Answer from pro:

    Hi Ene thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their jobs.Sorry for late respond. Thank you

    Reply created 4 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2017

    Lead Pipe Replacement and Back Water Valve

    Vitaliy and his crew were excellent. We had them remove our lead water pipe and install a back water valve. The work was excellent, unintrusive (which is amazing as it was a big job) and they left everything super clear. I would recommend Master Drain & Water Works to others.

    Answer from pro:

    Thank you Mike fore your review about changing lead water pipe and installing back water valve we done for you.

    Reply created 2 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2017

    Fast, Affordable & Efficient

    I had a sewage drain issue on a Sunday morning and called Master Drain & Water Works. Vitaliy who was able to come over and use video imaging equipment to quickly identify the cause of the problem. The next day, the team came to fix the sewage line and add a backwater valve. The work was completed within 2 days, no mess and very well priced. Vitaliy took care of required permit, inspection, and all of the paperwork to receive the City's Basement Flooding Protection Subsidy Program. Highly Recommended!

    Answer from pro:

    Thank you very mach for your review and your thoughts, I am appreciate your time.

    Reply created 2 Mar 2017
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 27 Feb 2017

    Outside drain work

    Professional and speedy work...they were able to do the work right away....This is the second time I've used this company and I've been pleased both times. Competitive rates as well.

    Answer from pro:

    Thank you for your Review about our job at house plumbing

    Reply created 27 Feb 2017
  • Review from Martin
    Rating: 5 out of 5
    Review left on 24 Feb 2017

    Water main replacement

    I came home from vacation to find no water pressure at home because water main pipe was leaking outside of my home and it was installed incorrectly by my first plumber from another company. Master Drain & Water Works came in next day as promised, did the job as promised, installed new main correctly by going lower below foundation and what was impressive was it was all done in one day and all done in super clean way that old school plumbers dont care to do. Everything was protected inside my bsmnt from dust for digging and when they left I had no job of any kind/construction cleaning to do - Because it was all done professionally and as clean as it is possible on such a big job. Great service that did not leave me with extra jobs to do around the house.

    Answer from pro:

    Hi Martin thank you for writing review about Water Service Pipe replacement, with 3/4" copper Water Service Pipe,we done for your house.

    Reply created 25 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Feb 2017

    Bathroom Renovation

    We had a renovation done originally 5 years ago on our basement bathroom and recently started to notice some water damage on the walls. Vitaliy of Master Drain & Water Works was able to diagnose a number of problems with the original work, get to the bottom of our problems, and correct them quickly and effectively. He was very easy to work with and listened to our concerns carefully before investigating using his underground video equipment. We are very pleased with the results and are happy to recommend him and his team without reservation.

    Answer from pro:

    Thank you David and Mary for your review about underground main drain pipes repair, replacement and rough in of fixtures drain pipes at your house basement bathroom, if you will have any questions or problems in future please call us any time.

    Reply created 21 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2017

    Back water flow valve & Sump Pump

    I bought a house in a part of Etobicoke that had been previously flooded and I required proper protection. Vitaliy arrived on schedule - and with his experience and remote detection equipment, he accurately located the best locations in the professionally finished basement. His team worked as cleanly as possible considering the wet muck they had to contend with. They also neatly disassembled the laminate and tile flooring so as to allow a proper finished look. Vitaliy also answered my questions in a clear fashion and took my suggestions into consideration for an excellent outcome.

    Answer from pro:

    Thank you Jean for your review about jobs we done at your house Draining System,"Main Drain Back Up Preventer Valve", "Sump Pump" and also "Backup Battery operated Sump Pump",with city of Toronto Rebate applications.please call us any time if will need help in future.

    Reply created 22 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2017

    Quick and efficient

    We called Vitaly one evening when he was 3 minutes from home, he turned around and drove to our house to give us a quote. His workers started the next morning and fixed our sewage line, and added a backwater valve. The next day his workers came, put in a sump pump and filled up the hole. The work was quick, clean and very well priced. He set up our rebate from the city so although the work cost $5000 it will only cost $2000 in the end. Thank you Vitaly for being so quick, efficient and friendly!

    Answer from pro:

    Thank you Jaquie for your review, for work we done, with your house drain pipes that was causing sewage back up,Main Drain "Trap and Breather" removal, "Sewage Backup Valve" and "Sump Pump" installation, we am really appreciate .

    Reply created 30 Jan 2017
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