Direct Air Systems reviews (149)

Review from HomeOwner
Rating: 4 out of 5
Review left on 15 Aug 2019
HVAC
Professional, proficient and friendly service from both Jack and his technicians. Prompt service for our HVAC needs.
Answer from pro:
Hi Chris Thanks for your review was pleasure to work with you Jack
Reply created 15 Aug 2019
Review from RobP
Rating: 5 out of 5
Review left on 15 Jan 2018
Fireplace
The fireplace looks great and works great. Jack was always prompt replying to my phone calls. He was consistently on time when meeting with me and great with questions and follow-ups.
Answer from pro:
Thanks Rob
Reply created 16 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Jan 2018
New Furnace installed
We were so impressed with the prompt service, professionalism, and in fact we're provided with floor heaters to help keep us warm while the unit was being installed. This demonstrates they are mindful of people's needs and going the extra mile to set themselves apart for others. They took their time to make sure the job was done properly and gave us opportunity to ask questions to make sure we were confident with the new system. We appreciated the fact they covered the work area to ensure they did not track snow, salt and dirt within our home. They left the worksite as clean as when they arrived. We received a follow-up call a couple of hour later to make sure there were no other questions, and encouraged us to reach out if needed. We would absolutely recommend their service to our family and friends. It is comforting to know we chose the right people we can trust in our home and with our needs.
Answer from pro:
Thank you for your nice review
Reply created 5 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Jan 2018
Jack and his team have installed air conitioners and furnance systems in our homes....along with providing us with maintenance inspections, service, and tune ups....
Jack and his team do excellent work....always honest and reliable service....and prompt to appointment times....
Answer from pro:
Thanks William Happy new year
Reply created 1 Jan 2018
Review from Ron & Lois
Rating: 5 out of 5
Review left on 8 Dec 2017
Gas fireplace
Jack and staff are extermly dedicated to their craft. They take pride in their work and ensure their customers are completely satisfied with the end result.
Answer from pro:
Great to have business with you Thanks Jack
Reply created 9 Dec 2017
Review from Adib Khammar
Rating: 2 out of 5
Review left on 21 Nov 2017
Good Installation Job, Terrible Service
Three years ago, I dealt with Jack and changed my Furnace and Air condition, at the same time went with a WiFi digital thermostat, that would also control the humidifier, and was very satisfied with the new equipment and installation job. When I needed maintenance service for the furnace, and to hookup a new natural gas dryer replacing an old one, Jack sent a technician that was not qualified at all. Even though I asked for a new flexible gas tube, the technician did not bring any and reused the old one. The big disappointment came when he finished maintenance on the furnace and tried to turn it on, we discovered that he fried the digital thermostat, then broke a digital light dimmer when he slammed on it with frustration. The following day he got and installed a replacement thermostat, and I made him pay for the dimmer. Later I discovered that he hooked the humidifier as a dehumidifier, so now I get more humidity in the summer and the house is very dry in the winter. Now I have to pay another technician to come and correct this issue.
Answer from pro:
Hi mr kumar You just called me yesterday and tell me your humidifier in your home not working. And you have ten year part and one year labor your humidifier install 3 years ago . Last year t-state was broken and we change it with no cost because when my tech was there this happen . Last winter and summer you have problem with humidifier and you did not calling us. Last night you called me and told me you have problem with humidifier and want me to send another tech to fix it with no charge.. and I told you have to charge you for labor and you asking for no charge I told you I can come by myself this weekend to fix it not charge then you start to tell me the bad word and I don't think you did the right think but you are my old customer and i always I respect you I hope every thing is okay with you and still after every thing I can come by myself this weekend to fix your humidifier with not charge and aging I don't think I did any think wrong. Thanks again Jack
Reply created 22 Nov 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Oct 2017
Fireplace install
Purchase and installation of fireplace in my family room. Great service, friendly and Jack was helpful through whole process. Was able to install fireplace within a few days of visiting show room. Work was done quickly clean and very professional. Thank you very much so happy with my fireplace.
Answer from pro:
Pleasure to have business with you Thanks Jack
Reply created 13 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Oct 2017
Air Conditioner installation and furnace maintenance.
Friendly and efficient Service. Arrived when they said they would. And completed the work in the time allotted. A pleasure to deal with them
Answer from pro:
Hi Thank you
Reply created 2 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Aug 2017
Tankless water heater
Very knowledgable, professional in explaining Functions, uses & workplace area cleaned after installing the water unit. Would likely recommend to my family & friends
Answer from pro:
Thank you
Reply created 8 Aug 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Jun 2017
A/C Installation
Our A/C stopped working and we called Direct Air. They were responded immediately, were organized, reliable, and offered to complete the service at a great price. Would definitely recommend them to everyone.
Answer from pro:
Thank you
Reply created 23 Jun 2017