Crucial Roof Services Ltd

Rating: 5 out of 5

Crucial Roof Services Ltd reviews (206)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2016

    roof leak repair

    I have used Greg three times for different leaks in my fathers older home. He is incredibly prompt at getting back to me and also extremely fast at dealing with the problem when it was quite urgent. Greg is so thorough and sent me pictures as to possible reason for the leak and the sloution. I am super happy with the service he gives and would not hesitate to recommend crucial roofing. Thanks for everything. Janice

    Answer from pro:

    Thanks Janice. Urgent leaks should always get priority, and the fact you had painters on site just gave me more initiative to resolve the challenging leak. Let's hope you continue to stay dry. Thanks again for the kind words and for being a valued customer of Crucial Roof Services. Greg

    Reply created 25 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2016

    Perfect Service!

    I have dealt with this company for many years now. And I have to say it is so hard to find someone in Vancouver area that is so reliable and pleasant to deal with. Whenever I asked for roof repair Greg was very helpful and dealt with any emergency right away. He is very professional and he brings his camera with him all the time so that he can send you photos of the roof damage and you can see any damage and the repair afterwards.

    Answer from pro:

    Thanks Vittoria. It is a pleasure working with you. I can't imagine sending an invoice out without providing proof of work and the education that comes along with it. It is an aspect of customer service that I feel is mandatory and critical. Hopefully those raccoons will not return to your roof now that the pathway they used is removed. Thanks again for being a faithful customer. Greg

    Reply created 23 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2016

    pan flashing for leaking sky lights

    Super efficient, great for people with working schedules. Got info by email and phone with detailed info and pricing. Crucial Roofing came out the next day to help me replace 2 leaking skylights in the house before the rain came back the following day. Professional People getting things done. Awesome! Payment- sent cheque by mail; easy dealing with these people!!!!

    Answer from pro:

    Thanks Jewelly. As much as I would like to meet you, in this instance, it was not necessary. The important thing is solving your leak by getting the work done as soon as possible. With e-mail correspondence and your confidence in me we accomplished that. Receipt is coming your way too. Thanks again. Greg

    Reply created 3 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2015

    Tile roof repairs

    Greg the owner was responsive and happily answered all our questions. I had called 5 other roof companies that either never called back or hadn't organized their business to handle volume and were too busy to help. Dealing with crucial roofing was a pleasant surprise. Solid experience and customer service.

    Answer from pro:

    Thanks Serena. We appreciate the kind comments. I'm so glad we were able to satisfy your needs. Customer Service is our #1 priority. Greg.

    Reply created 14 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2015

    Roof Leak

    Greg operates a very professional and honest business! We highly recommend Crucial Roof Services! This is the second time that Greg and his crew have come to our quick aid when we have had a problem. My husband is a senior and can no longer climb up on the roof but Greg takes photos so that you can see what has been repaired. In this day and age it is so wonderful to find a tradesperson that is honest and caring! Thank you once again Greg, to you and your Team! We can rest easy this winter knowing that you have inspected our roof, fixed the problem and pre-empted any future ones!

    Answer from pro:

    Thanks Susan. So glad I was able to help again. Staying on top of potential issues on your shingle roof is a great preventative strategy. I'll be happy to look once again in another 2 or 3 years. Cheers. Greg

    Reply created 12 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2015

    Roof Leak Repair

    After reading great reviews online we decided to contact Crucial Roof Services to repair a leak in the roof. Greg and his team at Crucial were great. Their responsiveness from the beginning until after the competition was 100%. Also, I did not have to miss a day of work, the team got the job done and sent me before and after pictures. I was really impressed with the service and will definitely call on Greg for future jobs. -Reaponsibr

    Answer from pro:

    Thanks Gary. With the aid of technology and advanced communication mediums it is possible to do my business without personally meeting a client. I'm so happy you are satisfied. Thanks again. Greg

    Reply created 25 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2015

    new roof

    Greg at Crucial Roof was first recommended to us in 2010 when we needed a new roof in our rental property. We were very happy with the job Crucial did, so were my tenants as Greg personally kept my tenants informed of the work scheduled, as to disturb as little as possible. Recently Crucial just replaced my own home roof as well. After we spotted a leak and water not draining through the gutter properly, we decided that it was time to replace our older roof. Just as the first time we used Crucial in 2010, Greg was very professional, prompt in answering emails/calls, patiently answered our questions, sent us the before and after pictures promptly so we were able to ask questions and address concerns. Greg was very thoughtful to invite and encourage my husband to go up the roof a few times to address any concern or question we might have, as well as to see the progress of the work being done. Needless to say, my husband was more than happy to go up the roof, this was a very nice gesture in Greg part to invite us to go and check the roof ourselves. The crew was fantastic and seemed to be happy enjoying the job they were doing, in my point of view this is a good sign. As for the price it is competitive, as both time that we have used Crucial services, we have gotten quotes from other two companies. Both times Crucial has done our roofs, the job was done as scheduled and the site was clean at all times After two new roofs done in our houses by Crucial, we have nothing but good things to say about Greg and his crew. I'm trying very hard to think of something negative to say but there is nothing, nothing I can think of! We truly trust Greg, and will recommend him anytime with not hesitation.

    Answer from pro:

    Thank you Esther. I'm so glad Sakis was able to come up on the roof and see our efforts and the quality of roof system you purchased. It's our goal to eliminate any doubt or questions, throughout the process, that a property owner may have. So I'm happy we were able to provide that once again. Cheers! Greg. PS. Call me when you are ready to upgrade that skylight to a new Velux :-)

    Reply created 31 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2015

    roof tile replaced

    I had a broken concrete roof tile on a very old roof. After searching online and reading reviews I decided on Crucial Roof Services Ltd. I was pleased to receive a call within 24 hours of submitting an online request from Greg Krushel. I was even more impressed when he listened attentively to my problem, ensured me he would come by asap and check it out, then sent me a quote with photographs of the broken tile. I was informed that the tiles on my roof are no longer made, however Greg had some of the same tiles, but in a different colour. He very creatively was able to switch around the tiles, so the mismatched one is on a discrete part of the roof. Needless to say it was so discrete that it took me sometime gazing at the roof to find it. Furthermore, while Greg was on the roof he kindly added some caulking to the furnace vent stack after noticing that it was missing and didn’t even charge. Again he sent before and after pictures of the replaced tile and vent stack. I had emailed him a few times to ask questions and he never hesitated to reply back and answer my questions fully and honestly. I want to thank Greg very much for dealing so quickly and professionally with such a small job. I know there are other companies out there that would not have bothered. I would not hesitate to recommend this company to anyone, and would definitely use them again.

    Answer from pro:

    Thanks Theresa. I appreciate the kind words. No job is too small to take on as quickly as possible. If left untreated it would certainly turn into a larger job and that does not benefit anyone. I'm glad everything worked out and again thank you for the glowing review! Greg

    Reply created 5 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2015

    Roof Maintenance

    Greg at Crucial was recommended to us by a friend of ours. Greg was professional during the quoting process. Fast responses and patient with our many questions. Pictures of the various items that needed attention helped educate us very much. Also appreciated the after pictures so we can see exactly what was done. We will certainly start recommending Greg from now on.

    Answer from pro:

    Thanks Alan. It's intelligent to be proactive and your chosen work was just that. I'm glad we could get it done and thanks for the positive words. Cheers! Greg

    Reply created 19 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2015

    estimate & roof repairs

    After looking around at other roofing companies, and getting estimates from others, we went with Greg at Crucial. He was Quick to get the assessment done and let us know exactly what needed to be done and what was recommended, but not required at this time. Great emails back and forth with pictures and descriptions of the required job. His crew was polite, fast and on time! I always like to hear people talk while they work, especially when its obvious they enjoy their jobs. Was emailed the night they were done with "after" pictures and explanations as well. At no time did I feel pressured to fix the "recommended" items, which will get done in the future, definitely with Crucial! Thanks Greg!

    Answer from pro:

    Thank you Shaughn! The work you spec'd was perfect. Nothing further was absolutely required and you've greatly reduced the probability of leakage in the future. I look forward to upgrading those skylights when you are ready. Cheers! Greg

    Reply created 12 Aug 2015