Ray demonstrated why he has been excelling in his field since 1994 when I hired his company - TOTAL SECURITY- to install a surveillance system in my home. He was very consultative, thorough, and empathic with my security needs. He offered a range of affordable solutions after assessing my security needs, and that made it easier for me to select the best product package for my needs. He was very professional and prompt in his work, and even went the extra mile with procuring some miscellaneous accessories for the installation. Lastly, he was very client-centred, developed a rapport, and encouraged me to contact him anytime for any future troubleshooting or clarification requests. Overall, He procured a great, sophisticated product for me, and fulfilled his end of the bargain with great customer service. Thanks Ray!