TOTAL SECURITY & SURVEILLANCE CO(1994)

Rating: 4.9 out of 5

TOTAL SECURITY & SURVEILLANCE CO(1994) reviews (360)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2018

    Alarm system

    Ray Merchant was great in Replacing our current home alarm system. Friendly guy and really cares about his customers. Happy to recommend his services. Would use him again for sure.

    Answer from pro:

    Hi Shauna Thank you so much for taking the time to write this review ALSO want to thank you for choosing TOTAL SECURITY CO WELCOME look forward to providing you services for many years ahead RAY TOTAL SECURITY CO

    Reply created 12 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2018

    Home alarm system

    We were looking for a speedy installation for a home alarm system. Ray provided a quote within 24 hours and scheduled the work almost immediately to ensure our timeline was met. He was very friendly and knowledgeable. Although there were a few hiccups along the way, he was always ready and prepared to problem solve and ensure that everything was completed to our satisfaction.

    Answer from pro:

    Thank you so much for taking the time to write this review Also appreciate you contacting TOTAL SECURITY CO via HOMESTARS for your project Please call me anytime you need any assistance RAY OWNER TOTAL SECURITY CO

    Reply created 9 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2018

    Great job for whole home alarm system and exterior security cameras

    I used Total Security to replace an old alarm system and install 4 exterior security cameras. Ray was very knowledgeable and presented me a number of options at different price points when designing the system. He was very honest about which upgrades were recommended and which were not worth the money. One thing that I particularly liked about Total Security was that the monitoring service included in the installation was $10/month. Many other alarm companies charge the same or more for the installation but then require you to sign a 2 year monitoring contract for $30+ per month! Ray visited my house many times during renovations and afterwards. He was always flexible to work with my and my contractor’s schedule. I would use Ray and Total Security again without hesitation.

    Answer from pro:

    Thank you so much for taking the time to write this review considering it was a pleasure completing your project And I am glad I was able to work within your budget I look forward to providing you excellent service for many years ahead apprecaite your business very much RAY OWNER TOTAL SECURITY CO

    Reply created 30 Sep 2018
  • Review from HomeStars User Smith
    Rating: 5 out of 5
    Review left on 30 Sep 2018

    Camera installation

    Ray helped in assessing best location for security cameras for my home, installation was neat and price was affordable. He was very cooperative, and professional. After installation, he followed up and really appreciate the peace of mind now

    Answer from pro:

    Thank you so much for the trust and confidence you placed in TOTAL SECURITY CO I really appreciate your business RAY OWNER TOTAL SECURITY CO

    Reply created 2 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2018

    House alarm systems

    Ray is very professional and dedicated to his work. He is always on time to complete his work. He is always on top of things when it comes to work.

    Answer from pro:

    Hello Thank you so.much for your business past 8 years Also appreciate you taking the time to write this review RAY OWNER TOTAL SECURITY CO

    Reply created 2 Oct 2018
  • Review from Mark
    Rating: 5 out of 5
    Review left on 28 Sep 2018

    Home security cameras

    Ray has been phenomenal in both delivery and customer service. When researching other companies to set up external cameras I found others to charge much more for providing the same end result. Ray's price was very reasonable, and he also provided a personal approach to understanding a customer's needs. Two important aspects that makes a customer happy. He gets to know his customers and makes you feel comfortable in understanding everything you need to know, including the best places to set up the cameras for optimal results and how to use the system. He also takes the honest approach to not spending more than you need to and save your money. My system has been running well for a few months now, but should it ever face issues I'm assured Ray is going to be there for quick help. Will definitely go straight to him for future camera installations should I ever be in that position again, and you need to do so too

    Answer from pro:

    Thank you so much for your generous testimonial I 1i and

    Reply created 2 Oct 2018
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 26 Sep 2018

    Business Security Alarm

    I was with another company and was trying for the past year to get some extra accessories added to my alarm system to no avail. Within one month of moving over, Ray was able to switch over our services and add the extra accessories I was looking for. At each step he has always called a few times to make sure everything is working and if any help is needed. I would definitely recommend him and use him for any future projects. Jai P.

    Answer from pro:

    Hi Jai Thank you so much for your review Really appreciate your business And look forward to providing you impeccable service for many years ahead RAY TOTAL SECURITY CO

    Reply created 28 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2018

    Home security system

    I have been along time customer of Ray at Total Security. He installed my fist home alarm system 10 years ago and when I moved into my new house... I didn’t have to look for another company as he was the first person who came to my mind. His after sales support has been exceptional... whenever I had any issues with the system,all I had to do was drop a message to Ray and he would be there to fix it right away. I would recommend Ray at Total Security to anyone who is thinking of installing a security/alarm system.

    Answer from pro:

    Thank you so much for taking the time to write this review It's has been a pleasure providing you and the family s security services past 10 years Truly appreciate your business RAY TOTAL SECURITY CO

    Reply created 13 Sep 2018
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 5 Sep 2018

    Friendly and q

    Inquired on pricing. My wife spoke to ray on several occasions. He dropped in for a quick consult, shred images, quality of product and resolution. I was looking for a fast installation and wanted the install in with the next 2 days. A man of his word, installed and full ongoing support with any questions around the product. Friendly, well spoken and delivers what you are looking for in a short period of time. Amazing experience and have recommended him to friends and neighbors.

    Answer from pro:

    Thank you so much for taking the time to write this review considering your hectic schedule Also want to thank both of you for your business and the trust and confidence you placed in TOTAL SECURITY CO RAY owner TOTAL SECURITY CO

    Reply created 8 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2018

    Alarm system

    Ray set up an alarm system (fire as well) for my house and detached garage. he utilized a GSM system that does not rely on phone lines. service was excellent and he came to troubleshoot it few times. My initial plan was to set up a camera system but this would not work for this particular situation. I will use Ray again for next time to set up a camera security system for a new house. Excellent service!!

    Answer from pro:

    Hi Mike thank you so much for taking the time to write this review Appreciate your business and the confidence you placed in total security co Looking forward to providing you services for many years ahead RAY OWNER TOTAL SECURITY CO TORONTO

    Reply created 5 Sep 2018