HomeStars user from Toronto
Answer from pro:
Hello, Thank you for your feedback, we really appreciate you taking the time to share your experience. I'm glad to hear you were happy overall. I completely understand your concern regarding pricing, and I'd like to provide some transparency on how we arrive at that number. Although the work on-site was completed efficiently, the total scope includes travel time, labor and operating costs. In this case, the job involved approximately one hour of travel each way, along with setup and safe removal of snow and ice from the roof. For this service, there were two team members on-site, along with two vehicles. When factoring in labour time (including travel), fuel, insurance, equipment, and general operating costs, the margin on this type of work is actually quite modest. That said, we’re always working to improve efficiency and keep costs as fair as possible, and we truly value feedback like yours. Thank you for your business and for sharing your thoughts. Jason Ultimate Home Services
Reply created 20 Apr 2026