Thermo Cool Mechanical

Rating: 4.5 out of 5

Thermo Cool Mechanical reviews (345)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2018

    AC was not working

    Window of service was a bit long...basically was told to be available all day and my appointment ended up being the last one for the day. Not ideal if you are on a schedule. However, the service rep was friendly, knowledgeable and efficient. He did not do anything that was not needed and gave me some honest information about my unit to consider. Overall pleased with service, once they arrived.

    Answer from pro:

    Hello Brenda, Thank you for your feedback. We understand a 9-5 time frame is not ideal. However, should you call the morning of your schedule appointment our dispatcher can let you know more or less what time of the day we are expected to arrive. Also, we will provided you one hour notice call prior to our arrival. We appreciate your kinds works and feedback and look forward to working with you again soon. Thank you, Thermo Cool Mechanical

    Reply created 13 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2018

    Heat pump replacement

    Jamie arrived on time and promptly set about working. He was efficient, tidy, knowlegable and just plain nice.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2018

    AC not working

    He came and was able to fix the issue right away! Very nice and thorough service. He made sure the system was properly up and running before he left. Very appreciated!

    Answer from pro:

    Hello Brianna, We are please to hear your air conditioning is functioning properly. We look forward to hearing from you again soon. From all of us at, Thermo Cool Mechanical

    Reply created 9 Jul 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Jul 2018

    Air conditioning unit

    Was done quickly. The gentleman was very efficient and explained what had gone wrong. It was a big relief before the heat that came this weekend

    Answer from pro:

    Stewart, thank you for taking the time to review your experience. We appreciate your business and look forward to providing you with quality products and excellent customer service. From the Thermo Cool Mechanical team!

    Reply created 5 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2018

    Furnace maintenance

    Good job, neat, polite technician, informative Would recommend On time Return customer Thank you Good bye

    Answer from pro:

    Hi Julia, Thank you for taking the time to share. We appreciate you business and look forward to hearing from you again. Thermo Cool Mechanical

    Reply created 5 Jul 2018
  • Review from Sylvia....Very Satisfied Customer
    Rating: 5 out of 5
    Review left on 23 Jun 2018

    Condo heat pump service and modification.

    Thermocool technician removed a very old humidification unit (installed by a former owner). The 2 holes left in the duct were patched and our cooling system’s performance instantly skyrocketed. Cold air no longer impeded by this diversion, reached further distances. The service technician also split our pump temperature functions between 2 separate thermostats. We will now be spared disturbed sleep during shoulder seasons as our building’s dual systems adjust. It is an unusual request but they did it for us because we asked.

    Answer from pro:

    Hello, Thank you for allowing us the opportunity to perform the above noted work. We are pleased to hear you were satisfied with the service provided. Please remember to stay connected to our social media for seasonal promotions. Themo Cool Mechanical

    Reply created 26 Jun 2018
  • Review from Noella
    Rating: 0 out of 5
    Review left on 23 Jun 2018

    Air Conditioning not working

    The agent arrived at the time he said he would and was friendly. However - he DID NOT know how to fix the AC. He had to call someone and it took him 20 mins just to get the info from the man as he was on hold. How does he come to fix an AC unit and NOT KNOW HOW TO DO IT!?! I had to pay for him to figure out basic info! He didn't even know how to access the set up menu! Then he started replacing all these parts and could only say that it would PROBABLY fix the problem. He then left many parts in his truck, including his wrench!! He also spent a total of 35 mins going up and down - I timed it - and got lost in the building, which again I HAD TO PAY FOR!! He finally replaced all the parts and did not connect the wires properly - he mixed the wires and couldn't figure out why it wasn't working. I am THOROUGHLY upset with the fact that there is no confidence from the Thermacool Agent that the two parts replaced needed replacement - and the fact that he spent a lot of time asking others how to fix the problem because he did not know or wasn't sure himself. I will not recommend you and I will advise the Property Manager of this. 2 hours of labour $160+$90, 2 parts replaced $145 (actuator likely needed replacement, but wires were not connected properly so we don't know), then because it wasn't working due to the incorrect installment he replaced the value body too ($130 - likely never needed to do this). He relied on the fact that I could not prove him wrong and he wasn't going to put the old pieces back to prove he was right. I should only have paid 1 hour of labour $160 + the actuator $145 = $305 NOT THE AMOUNT I PAID $525. To make this right and to keep my business, I would expect a refund for the extra amount paid - $220 + tax. A credit is not acceptable to me.

    Answer from pro:

    Hello Noella, Sorry to hear you did not have a positive experience with our service technician. As this is the first time I am hearing of a formal complain I would welcome you to contact my directly to discuss the above noted service. Angela 905.264.8099 ext 224

    Reply created 28 Jun 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Jun 2018

    Repair to Air conditioning unit

    Technician was on time, polite, clean and explained what needed to be repaired and completed the task as quickly as possible to avoid any extra charge for going over the hourly rate.

    Answer from pro:

    Hello, Thank you for taking the time to share you experience. We are pleased to hear our service technician provided exceptional service. Should you require anything in the near future please stay in touch. From the Thermo Cool Mechanical team!

    Reply created 26 Jun 2018
  • Review from K Gern
    Rating: 5 out of 5
    Review left on 20 Jun 2018

    HVAC not cooling

    Mike was very efficient and thorough. Love the shoe covers. He also cleaned up and vacuumed in the unit.

    Answer from pro:

    Hello, We are pleased to hear our service technician, Michael provided excellent service. I will be sure to pass this on to him. Thank you, from the team at Thermo Cool Mechanical

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Jun 2018

    Repair Aircon

    Investigation only, repair still outstanding, waiting for a quote for the remaining work to be done.

    Answer from pro:

    Hello, Thank you for your feedback. As some repairs are more detailed than others, we like to ensure our clientele are presented with the most feasible and cost efficient quote. If you still have not received a quotation for the leak repair please contact our office. Thank you, Angela 905.264.8099 x224

    Reply created 19 Jun 2018
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