Repair Care reviews (506)

Hello Ingrid it was a pleasure servicing you. We love happy clients and this is our main mission

Thank you for expressing your concerns. Your feedback is important to us and we appreciate you letting us know about your experience with our company.  We have many technicians throughout Canada. Our company operates in Vancouver, Edmonton, Calgary. Ottawa, Mississauga, Burlington, Toronto etc.  We have technicians on stand by as we work very hard to provide same day or next day service. We have countless reviews/testimonies that could attest to the fact that they are provided with same day, next day, and sometimes immediate service. We would not be able to do this if we are looking for a company in your area at the time of request as indicated in your review. Yes, we do have technicians that work on a sub-contractor basis. Our techs are top-notch and take the time to explain the diagnosis.  Whether it is a technician that works with the company or one that works for the company, we (RepairCare) guarantee quality or work and service provided. We protect you (the consumer)  by providing technicians (whether subcontractor or employee)  that are screened, certified and insured. This is part of the process we undertake in providing you with excellent service. You are given the peace of mind and security that a qualified technician is coming to your home and they will not take off with your money, that they will be friendly, courteous and professional. You cannot get this from the yellow pages.Yes, we give our technicians the liberty to drive their own vehicle and use whatever method they prefer when it comes to carrying parts and tools they use. As long as they are providing top notch service, are knowledgeable, and are professional and respectful to the customer we are happy to allow the technicians to operate in the way they see fit.  Unfortunately, they cannot stock every part for every model for every appliance out there. They carry the most common parts with them and there are many times that they will make a special trip to our parts supplier before they go to your home. If we cannot provide service on the first visit, we do not  charge extra for the return visit and there are no additional labour charges in coming back to install a part no matter how long it takes. We have many testimonies that confirm a repair can and does get completed on the first visit. Unfortunately, every repair is different and as such we must adjust accordingly, always keeping you (the consumer) at the forefront. I hope we have been able to address your concerns. Thank you for letting us know. We appreciate your business.