Repair Care reviews (506)

The customer is absolutely right in that we did give him back the wrong mixer. The mixer he got was in the original state that we received it (mixer was made up of a variety of other mixer parts, it was mislabeled which the customer assumes that we mislabeled it to appear more powerful than it actually was and the mixer was missing the attachment hub which was why it was in for repairs. We accidentally gave the customer a mixer that had not been repaired yet. In our attempt to rectify this error we offered the customer what we thought was a fair compensation. We offered him the difference of what we quoted him for the repair of his broken mixer (which he agreed on) and the cost of purchasing a new mixer. He was not satisfied with that as he wanted us to pay for a brand new mixer and was not going to settle for anything less. He was not willing to compromise in any way and said he would take us to court if we did not buy him a new mixer. He was totally unreasonable. The court awarded the customer the same compensation we offered him before he went to court. It did not take us 3 months to pay him back. The whole process of trying to work out a reasonable solution, the customer realizing that we were not going to be bullied into meeting his demands and then him going to court and then receiving payment took about 3 months.

When a request for service is being discussed it is our policy to provide full disclosure for the costs for repair at all times. We offer a flat fee for repair which is disclosed at time of booking and that parts are additional and will be quoted on site. As we cannot make a diagnosis over the phone to know whether a part is required or not. We received the call saying that we did not quote that parts were additional. To resolve the dispute we offered to play back the recording to make sure that we did provide full disclosure to the client. I told her it was our policy to give full disclosure and that we would pull up the recording if she like. She kept insisting that she was not told that parts were additional. Again we offered to pull up the recording and she said "no thank you" and that" I am going to post a bad review" and hung up. The customer was unwilling to listen to the recording which would have easily clarified that we did in fact provide full disclosure to our pricing. It is unreasonable of the customer to expect a diagnosis over the phone and for us to describe the work and parts that would be needed without looking at the issue and Instead of resolving the matter diplomatically the customer preferred to bash our company instead.

Thank you very much for your kind words, Fixing appliances is our specialty and passion. Our goal and vision is to exceed expectations for every single customer! We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking Besides fixing appliances we can also help with any plumbing issues or if you wish to repair or upgrade your roof windows or doors

Thank you Rebecca very much for your kind words, Fixing appliances is our specialty and passion. Our goal and vision is to exceed expectations for every single customer! We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking Besides fixing appliances we can also help with any plumbing issues or if you wish to repair or upgrade your roof windows or doors

Thank you very much Kathy for your kind words, Fixing appliances is our specialty and passion. Our goal and vision is to exceed expectations for every single customer! We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking Besides fixing appliances we can also help with any plumbing issues or if you wish to repair or upgrade your roof windows or doors