Repair Care

Rating: 4.6 out of 5

Repair Care reviews (506)

  • Review from Wendi Haakenson
    Rating: 5 out of 5
    Review left on 2 Dec 2020

    Igniter for KitchenAid gas oven

    I just wanted to say thank you so much for your quick service. After speaking with you on Sunday, the part was delivered on Tuesday and we were able to get it installed and working Wednesday. After being told by every other place that it would be 6-8 weeks before I could get the part, you came through for me and to top it off, you were less expensive. Thank you, Thank you, Thank you!

    Answer from pro:

    Wow! Amazing! Thank you for letting us know about your experience with our company, Wendi. At RepairCare, we understand how stressful it is when you have a broken appliance in your home and want to be part of the solution not add to the problem. We are so pleased to hear that we were able to provide fast, efficient service that other places could not provide and at a lesser cost. At RepairCare, we strive to be fair, professional and ethical at all times. Going above and beyond when we can. Thank you for letting us know our hard work is paying off and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 3 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2020

    Miele Dishwasher Repaired Yay

    I used RepairCare for my Miele leaking issue and got it fixed on very same day visit. I got the same high level of quality service as before when I had my fridge fixed by them in summer. The office people were very friendly and helpful and the technician knew the problem right away and did the repair quickly.

    Answer from pro:

    Amazing! Thank you for you reviewing and letting us know your experience with our company as a return client, Rinchen. We are so pleased you received the RepairCare quality of service we strive so hard to provide. A quality of service we can stand behind. One that is fast, friendly and efficient. Thank you for your continued business, we truly appreciate it and invite you and your family and friends to call us for all your future major home appliance repair needs. Stay Safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 30 Nov 2020
  • Review from Richard Berger
    Rating: 5 out of 5
    Review left on 27 Nov 2020

    Washer Fixed

    My faithful Whirlpool washing machine of 20 years stopped halfway through a cycle. No amount of tinkering and pleading helped. I called Electrolux and arranged an appointment for the next afternoon. As promised, the technician (cleverly known as Eddie) showed up early with a bright, positive attitude. He asked a few questions, looked inside the misbehaving washer and saw the partially filled tub of dirty water. Five minutes after leaving him to tackle the problem, he informed me that all would be well by replacing the "swinging door." (Filter related, I believe). The only concern was if he had the needed part in his van. The answer was yes, and he proceeded from there. I'm completely satisfied with the service provided. Eddie was on time, personable friendly and exuded confidence. As a result, I'd recommend Electrolux as a highly professional company that, at least when it comes to backed-up washing machines, impresses.

    Answer from pro:

    Fantastic! Thank you for your review and letting us know about your experience with our company and our technician, Richard. Andy, has been with our company for a long time and always has a positive attitude and bright smile and really takes to heart our company motto to be fair, professional and ethical at all times. Going above and beyond when we can. Keeping client care at the forefront of all we do. While providing fast, efficient service that is friendly and stress-free. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 30 Nov 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 17 Nov 2020

    Washing machine repair

    The follow up from the office was great. I was not able to go ahead with the repair in the end, for a personal reason, but will definitely contact this company when I can go ahead with it and for future work.

    Answer from pro:

    Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, we understand how stressful it is to have a broken appliance in your home and we want to be part of the solution, not add to the problem. Staying on top of the repair and providing updates throughout the process is one of the ways in which we do that. We want all our clients to feel valued and appreciated no matter how big or small the repair is. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and look forward to serving you in the future. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 18 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2020

    Dishwasher Repair

    Service technician did a great job repairing our dishwasher and even called back after he left.

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company, Graham. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. Providing fast, efficient friendly service is one of the ways in which we do that and we will go above and beyond when we can. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 10 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2020

    Technician

    I am very satisfied with their services. The technician was prompt on time he even came earlier than the appointment time waiting on my drive way. He was very mannerly and a pleasant person. I explained about the problem I'm having with the dryer and he immediately pulled out his tools and diagnosed the problem and he found the dryer switch was defective. Fortunately for us he had one in his truck and he installed it immediately. I was very impressed with the technician he is very knowledgeable and he knew exactly what to do. 

    Answer from pro:

    Awesome! Thank you for letting us know about your experience with our company, Ganga. We are so pleased you received the RepairCare quality of service that we stand behind. At RepairCare, we understand how stressful it is to have a broken appliance in your home and as such strive to provide a high level of quality service that is fast, friendly and efficient. Thank you for letting us know we are achieving our goals, Ganga. We invite you to call us for all your major home appliance repair needs. Thank you for choosing RepairCare. We appreciate your business. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 5 Nov 2020
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 29 Oct 2020

    Problem cancelling parts order

    Error code on Miele dishwasher. The serviceman appeared promptly and advised that two parts were needed - cost $245. He made a point of checking somewhere on his phone to make sure the parts were available and advised that they were and would be available in 5-7 days. On that basis we placed the service order and paid half the costs (about $250). A week later we got an email saying the parts were back ordered. I immediately cancelled the order (I bought a new dishwasher and had it installed the same day), and asked for a refund for what I had paid over and above the $120 service call fee. They said OK, but there is a 30% restocking fee. I said - how can you charge a restocking fee when there is no part to restock. After going back and forth, they relented and refunded everything I asked for. Moral of the story - do not place a service order until they confirm in writing that the parts are available, and do not agree to the restocking fee (which they admitted was really a cancellation fee).

    Answer from pro:

    Thank you for your review and letting us know about your experience with our company Tim. Again, we thank you for letting us know how you feel. As we let you know the supplier charges us a "restocking fee" when we cancel a part order, whether they ship the part or not and we pass it on to the client. In you case the company absorbed the "restocking fee" and we absorbed the loss. Unfortunately due to COVID, manufacturer and suppliers are not working at full capacity and parts are delayed. Unfortunately we have no control of when the parts are available to us or the information they provide. Again, thank you for bringing this to our attention. Because of you, we have made the changes to be more clear as to the cancellation fees when quoting the client. At RepairCare we strive to be fair, professional and ethical at all times. Thank you so much for helping us get better at what we do. Stay safe! Best Regards, RepairCare Team Don't Pull your hair, Call RepairCare!

    Reply created 29 Oct 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 17 Oct 2020

    KitchenAid refrigerator temperature repair

    The fridge alarm was sounding, advising something was wrong with the temperature. The bottom freezer was quickly increasing in temperature (14 to 40 degrees within an hour) and everything within the compartment needed to be transferred out. After thawing I closed the freezer drawer and temperature began to decline down to 0. However the light would not come on. Repair Care tech determined that the start of thaw was from improper closure earlier and that the melt would not allow the door to close properly until a complete thaw was done. The electronics for the light socket was damaged and the unit needed to be repaired. All was working within about 1 hour. The Tech also gave me some valuable tips about operation of my KitchenAid dishwasher which has improved the cleaning.

    Answer from pro:

    Fantastic! Thank you for your review and letting us know about your experience with our company. We are so pleased to hear that you received the RepairCare quality of service we stand behind. We understand how difficult it is to run a home with a broken appliance and do our best to provide service that is fast, efficient and stress-free going. Our techncian's and office staff go above and beyond when we can. Providing helpful tips in running your appliance is just one of the ways in which we do that. Thank you for letting us know that we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

    Reply created 21 Oct 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 1 Oct 2020

    10/10

    Easy to get a hold of. Had someone out there fast and with the part needed. The technician was very respectful and efficient. Will defiantly use RepairCare for all of my appliance repair needs!

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service. Service that is fast, simple and stress-free, provided with a high level of respect and efficiency. Thank you for choosing RepairCare we appreciate your business and invite you to call us for all your major home appliance repair needs. Stay safe! Best Regards, RepairCare Team Don't Pull your hair, Call RepairCare!

    Reply created 2 Oct 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    Sub Zero freezer

    Excellent service from beginning to end. From the service rep on phone booking initial appointment to the tech who serviced and diagnosed issue. Options were Cleary explained. And follow up emails. Will definetly use them again

    Answer from pro:

    WOW!! Thank you for your review and letting us know about your experience with our company. At RepairCare Client Care is at the forefront of all we do. We know how stressful it is to have a broken appliance in your home. Our technicians and office staff work very hard to provide service that is fast, simple and stress-free without compromising in quality and care. Following up to make sure you feel like the valued client that you are. Thank you so much for letting us know our hard work is appreciaate and valued and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't Pull your hair, Call RepairCare!

    Reply created 30 Sep 2020
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