Repair Care

Rating: 4.6 out of 5

Repair Care reviews (506)

  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 24 Sep 2020

    dishwasher repair

    The staff I dealt with were friendly, personable and efficient. Will call if and when I need any future work done. Dishwasher was too old to bother repairing. Appreciated the honesty.

    Answer from pro:

    Amazing!! Thank you for your review and letting us know about your experience with our company. We are so pleased to hear that you receive the RepairCare quality of service we stand behind. At RepairCare we hold our technicians and office staff for providing service that is fast, friendly and efficient and to uphold our company values. We strive to be fair, professional and ethical at all times, keeping client care at the forefront of all we do. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't Pull your hair, Call RepairCare!

    Reply created 29 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2020

    Fridge Repair

    My Fridge was hot and not working. I called a few places and Repair Care was the only company that could send someone over on the same day. Their service fee was reasonable between everyone I called. Technician repaired the fridge after replacing a hardware. Every one I dealt with were professional and they went above and beyond what I expected. They also saved me money by repairing my fridge's gasket without purchasing a new one. I am very happy with their service and recommend them to everyone. They are honest people with quality work.

    Answer from pro:

    Awesome! Thank you for your review and letting us know about your experience with our company Kathy. We are so please you received the RepairCare quality of service we stand behind and surpassed your expectations. At RepairCare. We strive to be fair, professional and ethical at all times, keeping client care at the forefront of all we do. Going above and beyond when we can. Thank you for letting us know we are achieving our goals. We invite you to call us for all your major home appliance repair needs. Thank you for choosing RepairCare. We appreciate your business. Stay safe! Best Regards, RepairCare Team Don't pull your hair, call RepairCare!

    Reply created 6 Oct 2020
  • Review from Customer of Repair Care
    Rating: 3 out of 5
    Review left on 24 Sep 2020

    Repair of Dishwasher

    Its pricey for the dishwasher repair. They fixed it since child lock was on. The service took not so long.

    Answer from pro:

    Thank you for your review and letting us know about your experience with our company, Anusha. We are so sorry to see that you gave us a 6/10. The survey you completed yesterday you gave us a 10/10 and said that you would recommend us to a family or friend. Did we do something wrong? At RepairCare, we strive to be fair, professional and ethical at all times. As such, before a booking is completed our agents are required to give full pricing disclosure upfront. So there are no surprises. Our records and recordings shows that at the time of booking we let you know that we charge for the fix not the time. For us it does not matter how long the repair takes. Whether it takes 5 mins or 5 hours. If return visits are needed, we return at no charge till the machine is fixed and you agreed. We are sorry to hear that after the repair was completed, you now have a problem with the pricing. Most of our clients, take comfort in our flat fee. As there are no surprises and they can be confident that no matter how long the repair takes they will not be charged more. Thank you for letting us know that the service did not take long. We understand how difficult it is to run a home with a broken appliance and want to be part of the solution not add to the problem. As such, we work very hard to provide service that is fast, efficient and stress-free. Thank you for choosing RepairCare. We appreciate your business. Stay safe. Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 24 Sep 2020
  • Review from Sandy Campbell
    Rating: 5 out of 5
    Review left on 8 Sep 2020

    Very reliable and professional

    This is the second time I’ve used Repair Care. I found them very prompt in responding and very professional. They came within the day, came when they said they would and were very friendly and professional. He explained the problem and was very tidy cleaning up. The rates were up front and reasonable. I would defiantly use them again and would recommend them!

    Answer from pro:

    WOW!! Thank you for your review and letting us know about your experience with our company, Sandy. We are so pleased that you experienced the RepairCare quality of service that sets us apart from other companies. At RepairCare, we strive to be fair, professional and ethical at all times. Our flat fee for repairs, providing fast, friendly and efficient service is top priority for our technicians and office staff. Thank you for letting us know we are on the right track. We look forward to providing stress-free appliance repair for your family and friends. Thank you for choosing RepairCare. We appreciate your business. Stay Safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 11 Sep 2020
  • Review from Sonny Johal
    Rating: 5 out of 5
    Review left on 8 Sep 2020

    Samsung Fridge Repair

    I called Repair Care after my fridge was not cooling properly due to ice build up and the customer service from the lady on the phone and the gentleman that came to fix the fridge was 10/10. I will be referring Repair Care to anyone with appliance problems. Thank you Abu (Hopefully I spelled your name correct)

    Answer from pro:

    Fantastic! Thank you for your review and letting us know about your experience with our company, Sonny! At RepairCare, we all strive hard to provide the high level of quality service to make you feel like the valued client that you are. Abu, like all our technicians and our office staff understand how stressful it is to run a home with a broken appliance. Thank you for letting us know we are achieving our goals, Sonny and thank you for choosing RepairCare. We appreciate your business and look forward to helping your friends and family. Stay safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 11 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2020

    Appliance repair

    The repair man was very efficient and friendly. This is our second time calling them for repairs and I got the same excellent service this time as the firs. Thank you Louise

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company, Louise. At RepairCare, we hold our technicians and office staff accountable for providing a high level of quality service that we can stand behind. Service that is fast, friendly and efficient to make you feel like the valued client that you are. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite you to continue to call us for all your major home appliance repair needs. Be safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 4 Sep 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 13 Aug 2020

    Fridge, stovetop, dryer

    I am from Singapore and I am very used to efficient and great services provided by my home country. You know what, services provided by Repair Care always makes me feel like I am back home in Singapore! They have been very efficient, professional and fast in their services and their professionalism has been top notch! Keep up the great work, Repair Care! Thank you! We are lucky to find you all!

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company. At RepairCare, customer service is at the forefront of all we do. As such, our office staff and technicians are held accountable for providing a high level of quality service that is fast, efficient and professional to make you feel like the valued client that you are. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 14 Aug 2020
  • Review from Christine
    Rating: 5 out of 5
    Review left on 10 Aug 2020

    Dishwasher leaking

    Thank you Repair Care for the flawless service. From booking an appointment to the technician arriving at the specified date and time. Mohammed was very knowledgeable and took pride in his work. He diagnosed the problem, ordered part and returned the same day to replace the leaking valve. Thanks so much. Highly recommended

    Answer from pro:

    Incredible! Wow! Thank you for your review and letting us know about your experience with our company and our technician Mohammad Christine! We agree, Mohammad is a true representative of the RepairCare values. His knowledge, efficiency and sincere care to get the issue resolved as quickly and efficiently as possible is shown in all he does. He truly upholds our mission statement of being fair, professional and ethical at all times and thank you for letting us know about the "Flawless service". Our office team work really hard to keep our clients informed every step of the way so they do not feel forgotten but feel like the valued client that they are. Thank you for choosing RepairCare, Christine. We appreciate your business and invite you to call us for all your major home appliance repair needs. Stay safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 11 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2020

    GE Elite Fridge Not Cooling

    My fridge stopped cooling for over 2+ weeks now, and I had 4 different refrigerator company come to diagnose the cooling issue before Repair Care came to look at my fridge. All of the companies diagnose the problem with different recommendations. On top of it all the other 4 companies were unprofessional, disregarded my property and were looking just to stick you with a very expensive bill. Finally, I got Merv from Repair that was very professional, clean, honest and was well prepared because of he did his homework regarding my issue. After pinpointing my issue and resolving my cooling issue Merv reassured me that for all my troubles he's going to ask the Client Rep Manager (Tarah) to waive my cost. My jaw dropped and couldn't believe a company would even consider this after fixing my fridge and going through that horrific experience with my fridge. All I have to say is that Repair Care made me feel "cared for" and human again and they didn't treat me like a number, they also restore my faith that there are still honest and good companies out there in the refrigerator industry and know what their doing. I will 200% definitely be recommending Repair to my family, friends and others. Keep up the fantastic work your doing Repair Care!

    Answer from pro:

    WOW!! WOW!! WOW!! Thank you for your review and letting us know about your experience with our company. At RepairCare, our company mission statement is "We strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. Your review really reflects the core/heart of our company. Our entire team from office staff to technicians work very diligently to make our clients feel valued and appreciated. Thank you so much for letting us know our hard work and efforts is being "felt" by our clients. Thank you for choosing RepairCare. We appreciate your business and invite your to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 28 Jul 2020
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 24 Jul 2020

    Dishwasher

    Great job diagnosing the issues with my dishwasher, ordering parts and repairing the unit. Great customer service

    Answer from pro:

    Fantisic! Thank you for your review and letting us know about your experience with our company. At RepairCare, we are a company that understands the stress and inconvenience can cause. We want to be part of the solution not add to the problem. As such, we strive to provide a high level of quality service, that is fast, friendly and efficient. Our office agents work hard to always keep you updated on what is happening with the repair so you never feel forgotten. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite your to call us for all your major home appliance repairs. Stay safe! Best Regards, RepairCare Team Don't pull your hair, Call RepairCare!

    Reply created 28 Jul 2020
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