Drain King Plumbers

Rating: 4.7 out of 5

Drain King Plumbers reviews (400)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2022

    Drain king Plumbing

    I recommend them 100% very polite workers very good prices an amazing work that they do thank you so much for everything

    Answer from pro:

    Hi Joe, thanks for the review and recommending us! We really appreciate your business and look forward to being of service to you in the future! -Drain King Plumbers

    Reply created 25 Sep 2022
  • Review from Customer of Drain King Plumbers
    Rating: 0 out of 5
    Review left on 25 Aug 2022

    Toilet repair

    I have absolutely nothing nice to say about the plumber that was provided to me. I am not comfortable submitting the full details for public view. Please send me contact information so that I may send the details of my experience directly to the company. Thank you.

    Answer from pro:

    Hi, thank you for reaching out to us. We deeply apologize that you did not have a good experience with our company. Kindly give us a call at (416) 661-5464 to discuss further with our office. We would appreciate the opportunity to hear about your experience. We hope we can make it right. Best, Drain King Plumbers.

    Reply created 26 Aug 2022
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 24 Jul 2022

    Toilet fixture install emergency on Saturday.

    I want to express how professional this company is! A special thank you to Nicole office admin for her customer focused and attention to meeting the clients needs. They remained in constant contact updating, and sticking to the arrival time. Our technician Michael was on time, and provided exceptional profession service. We could not have been happier. What a treat....they have restored my faith that some companies do value their customers!! Thank you again. MH

    Answer from pro:

    Thank you so much for the 10-star review. We are so happy to hear about your positive experience with our company and that we were able to restore your faith. Nicole & Michael will surely be recognized for their service! Feel free to reach out to us in the future as we are always happy to assist. :) - Drain King Plumbers

    Reply created 26 Jul 2022
  • Review from HomeStars user from Toronto
    Rating: 5 out of 5
    Review left on 26 Jun 2022
    Repair or Replace Faucets or Pipes
    The plumber came promptly, and saw that the leak would require replacing the whole basin faucet because there was no fitting to unscrew and remove (why would anyone install such a faucet??). He suggested valves for both cold and hot so next time we won't have to turn off the water to the whole unit. He then checked the shower and agreed that the head would need to be replaced but said he thought the diverter valve was working fine and did not need to be fixed -- there was plenty of pressure. He got my signed approval of the estimate, and went to get the parts, then returned and installed them, also unclogging the basin drain. He waited while I paid online (by e-transfer). My only reservation when recommending Drain King to others would be the price, which was more than I expected. But explanations and workmanship were perfect. I will certainly call Drain King again.

    Answer from pro:

    Thank you for the 9-star review. We appreciate the time you took to write your feedback. We are glad to hear you had a good experience with our company. We look forward to servicing you again in the future when required as we are always happy to help! ? - Drain King Plumbers

    Reply created 28 Jun 2022
  • Review from Maher Zaytoun
    Rating: 5 out of 5
    Review left on 10 Jun 2022

    Drain leaking

    Plumber came in , diagnosed the issue then gave a written estimate on the spot then fixed the problem same day Excellent customer service and professional Thank you so much , will recommend you to others and use you again when we need.

    Answer from pro:

    Thanks so much for the 10-star review, Maher! We are glad we could assist you. We look forward to being of service in the future as well! :)

    Reply created 10 Jun 2022
  • Review from Customer of Drain King Plumbers
    Rating: 0 out of 5
    Review left on 28 May 2022

    Replace shower cartridge

    Horrible. I had a stuck shower cartridge and the tech told me he could fix it, but he couldn't get it out. Not only did he fail to extract it, he damaged my brass pipes in the process. Then proceeded to tell me that they have to break the tiles to replace the brass pipes and fittings for $2000!!! On top of that, he charged me $350, basically for doing nothing and damaging my pipes in the process. Now a small job has turned into a giant mess because I have to get the pipes and fittings replaced due to his negligence.

    Answer from pro:

    Thank you for your review. We apologize if you feel that you did not have a great experience. It is important to note that your cartridge had already been tampered with and the damage caused already existed before we even showed up. That is why you called us in the first place. Our technician attempted to take out the damaged cartridge which was unsuccessful due to the existing damage and age, and that is when replacing the entire unit was suggested. It is unfair to claim that our technician caused this damage when in fact it was clearly pre-existing. Otherwise you would've finished the work yourself. We hope you understand that we do always have your best interest in mind. Our technician exercised every option to try and remove this cartridge for you. We hope you ultimately got your problem solved and look forward to working with you again in the future. Drain King Plumbers

    Reply created 23 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2022

    Garage faucet and kitchen sink repair

    Tyler was quick, efficient and provided a lot of great advice for future maintenance. I will use them going forward.

    Answer from pro:

    Thank you for the 10-star review Tony. We appreciate your kind words! We look forward to continuing to service you :)

    Reply created 10 Jun 2022
  • Review from Paul Seagrove
    Rating: 5 out of 5
    Review left on 23 Mar 2022

    Fast, Quality Work, Dependable!

    Dependable and very fast to respond to my drain issue and gave me all the options I needed to make an informed decision on the repair job. Very clean work and responded to unexpected issues quickly and professionally. Not my last plumbing job with this company! Highly recommended especially in cases of emergencies!

    Answer from pro:

    Thank you so much for your 10-star review, Paul. We greatly appreciate your time and kind feedback. Thank you for trusting Drain King to assist with your plumbing needs. We are always happy to assist you! ?

    Reply created 24 Mar 2022
  • Review from Customer of Drain King Plumbers
    Rating: 1 out of 5
    Review left on 7 Mar 2022

    Plumbing - noises in pipes

    I had a lot of water noises from the toilets and fridge. Drain King's communication and customer service is great, very professional. The service technician was a really nice guy. The reason for the poor review is that the initial 15 min estimate is free and then a full review to analyze the problem is $250 plus tax. Unfortunately, the technician nor his supervisor had seen this problem before and were really unable to help. The technician did not even bring a water pressure monitor. I did some research and the problem seemed to be related to air in the system. Following the recommendations online I fixed the problem. myself. They do not seem to have the experience.

    Answer from pro:

    Hi Karim, We would like to thank you for the opportunity to service your needs. We appreciate you taking the time to voice your concerns, which we are taking very seriously. We are happy to hear about your positive experience with our customer service representative. We did come out to provide an estimate at no charge to you. Once the technician was on-site he determined an investigation was needed to try and find the source of the issue. This investigation and its cost was approved by you prior to beginning the investigation. It is not always guaranteed that the issue will be found when the investigation is concluded, but our technicians do their best and are highly skilled. An investigation is considered a service so there is a charge for it. Based on the information you had provided it was evident that your issue may have been caused by the construction of new homes in the area. We do apologize that we were not able to find the exact source and solve your issue, but we are pleased to hear that you were able to resolve the issue. We would love the opportunity to discuss it further, please call our office at 416-661-5464 and ask for Jason. Thank you! - Drain King Plumbers

    Reply created 10 Mar 2022
  • Review from Jane Carman
    Rating: 5 out of 5
    Review left on 24 Jan 2022

    Impressive from start to finish

    Our Toto toilet was plugged and efforts with snaking, plunging, Drano, etc did not work. Turns out that it was a mechanical failure. We called Drain King after reading about them on the Home Stars website. They set up an appointment for us within a day (ours was not an emergency). They booked a time, sent a text reminder and then just before the appointment, they texted a photo introduction for the plumber who was enroute. Michael is a very personable plumber who enjoys being a plumber. He tried but when he discovered that the toilet could not be repaired, he recommended a replacement. We set up a follow-up installation appointment. The cost of snaking the toilet was credited towards the toilet replacement. He delivered and installed a new toilet. It's really great to have found a reliable service provider.

    Answer from pro:

    Hi Jane, we are pleased to hear about your experience. Michael will surely be credited for his good work. We are always here for you! - Drain King Plumbers

    Reply created 24 Jan 2022