Drain King Plumbers

Rating: 4.7 out of 5

Drain King Plumbers reviews (400)

  • Review from Kassie Harrison
    Rating: 5 out of 5
    Review left on 23 Jan 2022

    Excellent service

    I messaged Drain King about a temperature and water pressure issue in my shower. They answered me quickly and sent a plumber out the same day. Samad was great. Figured out the problem quickly and gave me a quote on the spot. He came back 2 days later and I am very happy with his work. He explained exactly what was done and showed me the defective part. He was very friendly and professional. Drain Kings’ quoting and booking system and communication is great. Highly recommended.

    Answer from pro:

    Hi Kassie, thank you for taking the time to write your review. We are glad to hear that you had a great experience with Samad and Drain King Plumbers. We were happy to help and we are here for you anytime! :) - Drain King Plumbers

    Reply created 24 Jan 2022
  • Review from BERNADETTE SIMMS
    Rating: 0 out of 5
    Review left on 13 Dec 2021

    leaky pipe

    Hello, I wanted to say that I was happy to find someone available on a Saturday to fix my leaky pipe. From the person who answered the phone, to the technician who came to do the work, all was good. I realize there was a premium to be paid for same-day, emergency service. But let's get real. I paid $450 for 1/2 hour of work! That's got to be 3 or 4 times what would be normal for 1 hour of work. The technician had me sign the order, knowing it was going to be just 1/2 hour. I asked him how long it was going to take, being so high a bill. He evaded the question; I trusted that he probably was going to be here a long time for that price. But no, 1/2 hour later he was out the door. I would have happily paid twice what it would normally cost for an hour's work, but $450 is nothing short of gouging. It is rude and unbusinesslike. You are obviously taking advantage of people when they are in need. It is hard to believe you are still in business. As I said, I expected to pay a premium, but $450 for 1/2 hour?? How do you sleep at night? B Simms

    Answer from pro:

    Hi Bernadette, thank you for giving us the opportunity to service you. We are very sorry to hear you felt our price was unreasonable! Our goal is to truly make every customer happy. We would like to know how you came to this conclusion. We charged you a flat rate of $398 + HST. Do you have a competitor quote for the same day emergency service? We do take these accusations very seriously and ask that you provide some context to justify your claim. You booked with us because we showed up online where you searched, answered when you called, and provided service when you needed it. We aim to keep our prices as competitive as possible whilst still providing top quality service when our customers need it most. Rest assured knowing that what you paid was indeed in-line with our competition. We even provide free estimates Monday to Friday during regular business hours because we are so confident that our prices combined with our outstanding service will win customer over. What another company may have offered you on another day would be irrelevant because you needed the service that day. The other companies you are referring us to would not be a fair comparison and would have been of no use to you even with their lower price if they could not be there for you when you needed them. Drain King charges a flat rate per job which is provided from the start to give you the peace of mind knowing what you’re going to be paying ahead of time, and so that you have the option to decline if the quote is out of your budget. We do our best to be as upfront and transparent as possible so that you are satisfied at the end of the day. Rest assured that we would not overcharge, gouge, or anything of that nature. We really do take pride in our work and it’s upsetting that you have such negative things to say about us.  There is no doubt that any premium service is expensive these days but that does not mean that we are overcharging or gouging if all of our competitors are charging around the same price.  We hope you understand that we always have your best interest in mind. We look forward to hearing from you for your next plumbing project!

    Reply created 14 Dec 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Oct 2021

    They stand behind their work.

    I contacted them to repair two leaky sinks in my house. I wasnt happy with the work the first plumber performed but after speaking with the the manager, another plumber was sent and the work was properly completed.

    Answer from pro:

    Hi Brad, We appreciate you bringing this to our attention. As discussed over the phone you're technician had your best interest in mind and was trying to fix your problem with the least amount of cost to you. After attempting to fix your issue unfortunately it became evident that more repairs were required. We understand your concerns here and that's why we reached out to settle the matter. We ended up providing you a great discount to get all of the work done and at the end of the day to the best of our knowledge you were satisfied! We know this review went up before we settle the matter so hopefully you are able to increase your rating on us after all! Thank you - Drain King Plumbers

    Reply created 29 Nov 2021
  • Review from Derrick
    Rating: 3 out of 5
    Review left on 13 Oct 2021

    1. Drainage for new bathroom sinks. 2. Oct 18: Leaking bathtub/shower faucet

    1. After wasting 2 weeks trying to get plumbing completed for a single sink to double sink conversion under new countertop & sinks with 2 non Homestar 'plumbers' referred by my countertop company, it was a pleasure to finally work with a professional company. Pleasant phone service (Kaylee?), free in-home estimates, and plumbers who are nice to work with. Alex completed the drainage changes behind the drywall, then actually came back to complete/install the P-traps after the new counter and sinks were installed to ensure good fits. We both checked for leaks & it was fine. Puddles appeared under both sinks the next day, but over many days, I used silicone and finally have no leaks. I would use this company again. 2. $463 Rate: 5 Reception was same as above for a call to have a faucet leak fixed. Quoted between 4 & 500 which seemed excessive. New cartridge inserted & work completed in less than 30 min. Not sure I will use this company in the future. Problems: a) Had to call back next day after son complained the H2O did not get hot. Fixed easily by adjusting the safety stop, but should have been checked on first visit. b) Should have used protective sheet for tub as handle falling in tub appears to have scratched surface.

    Answer from pro:

    Hi Derrick, Thank you for choosing us to be your service provider. Rest assured we have your best interest in mind and want to make sure you are completely satisfied. Unfortunately, management was not made aware of the situation until we receiving this review. We would definitely like to discuss this further to get more information on your experience and see where we went wrong and where we could have improved. Please call 416-661-5464 and ask for Jason the service manager. We look forward to hearing from you! - Drain King Plumbers

    Reply created 29 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2021

    Outside faucet replacement

    Drain King responded to my request quickly, and were very flexible in arranging an appointment as soon as possible for a technician to come by for assessment. The technician, Jonathon, arrived on time, was very professional and courteous, and was able to complete the repair immediately without having to schedule another appointment. Excellent service, reasonable price. I will gladly use Drain King again for plumbing repairs.

    Answer from pro:

    Thanks so much for the review, Amanda! We're over the moon to hear about the awesome service you received from Jonathan and our company as a whole. He will be credited for his great work. Call us back at any time at 416-661-5464. -Drain King Plumbers

    Reply created 2 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2021

    Installation of Moen shower

    We called the Drain King Plumbers for Moen shower installation, we first got quote and explained the options for installation, we decided to call the company, reception was very nice polite and cooperated, they sent Plumber Kyler, he arrived on time found him very professional, he completed his job within given period. We would recommend the company for the professionalism.

    Answer from pro:

    Thanks so much for the review, Mohammad! We're elated to hear about the awesome service you received from our company. Tyler will be credited for his professional work. We are here for you any time you may need. Please refer us to family and friends! -Drain King Plumbers

    Reply created 2 Nov 2021
  • Review from Jo Oliver
    Rating: 5 out of 5
    Review left on 2 Oct 2021

    Excellent service - highly recommend

    Very pleased with the service provided by Samad. It was a Saturday call-out, he arrived on time and took all necessary COVID precautions. Our leaking shower/tub faucet was quickly replaced with a new part which he provided. A few hours later, having cleaned up before he left, the job was done! Invoice/payment etc, was all handled electronically. Would highly recommend.

    Answer from pro:

    Thanks so much for the review, Jo! We're ecstatic to hear about the awesome service you received from Samad and our company as a whole. Samad will be credited for his great work. We are here for you any time you may need. Please refer us to family and friends! -Drain King Plumbers

    Reply created 2 Nov 2021
  • Review from Victor Balas
    Rating: 5 out of 5
    Review left on 28 Sep 2021

    Drain Cleaning

    Tyler, from Drain King was awesome, fast, & professional and they have an awesome customer service (Kailee and Alyce). Tyler educated me on my kitchen sink drain issue and what may need to be done together with a number of reasonable cost options. Tyler not only found the problem, but ended up saving me money in the process. I think to myself, I wonder if another plumbing/drain cleaning company would have diagnosed things the same or would they just have tried to sell me expensive options even though I didn't need it? Suffice it to say, I am very pleased with Drain King and the way they talk to their customers and their upfront cost transparency! Thank you!

    Answer from pro:

    Hi Victor, Thank you for your review! We greatly appreciate you taking the time to write about your phenomenal experience working with the Drain King Team. We always have your best interest in mind and do our best to be as upfront and transparent as possible. Rest assured that Tyler, Kailee and Alyce will be credited for their good work. - Drain King Plumbers

    Reply created 29 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Repairs

    ‘Samad did an excellent work to replace valves that were not easily accessible. Thank you Samad, you are the BEST. If I need any -lambing in the future I would request that the job is performed by Samir if possible

    Answer from pro:

    Hi Vesely, Thank you very much for the great review! We will definitely pass this message to your technician. We appreciate your business. -Drain King Plumbers

    Reply created 29 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2021

    Going the extra mile for a customer

    Back in the spring we required replacement of very old sewer pipes underground. We woke up one morning to the surprise of a smelly pool of sewage in the basement. DrainKing came at once and completed the necessary repairs in short order. It was all manual labour and the men worked hard both inside and dug a deep excavation outside. Some cleanup was needed after they left. We knew, too, that resurfacing parts of the floor would be up to us. Overall, we were pleased with job which was dine in four days and provides a 25 year warranty. But that's not the only story here. We knew we had insurance to cover part of the cost. We applied for this and soon after received some reimbursement. But it fell short of what our policy says we are entitled to. Enter our hero, Jason, the service manager. He was so diligent and untiring in his efforts for us! He contacted our insurer on our behalf to further explain our claim to them. He succeeded in obtaining the full amount stated in our policy, and it did take some time to finally achieve this. Bottom line: our final out-of-pocket expense for a high quality job was not that much at all. (Thank goodness for insurance!) Not only is he a contractor, but he has much experience in talking to and patiently negotiating with insurance companies. It is amazing and gratifying that DK was able to provide this expertise after the job was finished - they stayed with us. Thanks a bunch, DrainKing! C. Monk, Mississauga

    Answer from pro:

    Hi Chris, Thank you for the amazing review! We appreciate the kind words and we are so thrilled to hear that our company was able to tend to all of your needs. We strive to always be there for all of our clients and get the best results. -Drain King Plumbers

    Reply created 22 Sep 2021
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